Customer Survey Terms and Conditions

By entering this promotion (the “Promotion”), you agree to be bound by these terms and conditions (the “Terms”). City Plumbing Supplies Holdings Limited, company number 02489546, registered addressHighbourne House Eldon Way, Crick Industrial Estate, Crick, Northampton, United Kingdom, NN6 7SL (the “Business”) is the promoter of this Promotion (the “Promoter”).
The Promoter reserves the right to amend these Terms from time to time where it reasonably considers it necessary to do so. Reasonable notice of such changes will be given where possible.
This Promotion will run from 12.01 BST on 19 December 2022 to 23:59 BST on 20 January 2023 (the “Promotional Period”).


The Promotion is open to the account holders of credit accounts and trade cash card customers of the Promoter (which trades as City Plumbing “CP” and Plumbing Trade Supplies (“PTS”)]) who are sent the Survey (defined below) provided they are based or resident in the UK and over the age of 18 (the “Qualifying Customers”).
The Promotion is not open to:
  1. Merchants (all resellers and/or competitors of [CP and/or PTS); 
  2. Public Organisations including Housing Associations and Local Authorities;
  3. British Gas;
  4. BOXT;
  5. Customers with internal and/or external contract support; and
  6. Employees of the Highbourne Group. Highbourne Group shall mean the Business, the ultimate parent company of the Business and any such parent company’s subsidiary from time to time (as defined in s1159 Companies Act 2006), and any member of their household.
In entering the Promotion, you confirm that you are eligible to do so. 

How to participate

To qualify for the Promotion, Qualifying Customers must complete the customer survey sent to the original recipient email address registered to the customer’s trade account (“Survey”) (“Qualifying Entry”). The Survey is run by Censuswide. Qualifying Customers must not forward the email containing the Survey to any other party. Any entries by anyone other than the addressee will be void. Completion of the Survey will automatically enter the Qualifying Customer into the prize draw. Only one entry per Qualifying Customer.
All Qualifying Entries eligibility and accounts will be verified by the Promoter and the Promoter’s decision shall be final.

The Prizes

All entries into the Promotion will be entered into a prize draw following the end of the Promotional Period. The prize draw will dictate which Qualifying Customer wins the Prize. 
Qualifying Customers who have made a Qualifying Entry will be entered into a draw and the winner will be chosen by random supervised by an independent person on 23 January 2023 “Winner”.
There will be one winning entry. The Winner will receive a £250 City Plumbing voucher for use on future transactions instore, online and through our mobile app. (the “Prize”). 
The Prizes are supplied by the Promoter and are subject to the following conditions: 
  1. no other alternatives will be offered;
  2. the Prize is not transferable; and
  3. an eligible Qualifying Customer may only receive one Prize in the promotion.
The Promoter reserves the right to substitute the Prize with another prize without giving notice.

Distributing the Prizes

The Winner will be notified by the Promoter by e-mail and/or telephone (the “Notification”) if they have won the Prize following the prize draw. The Winner will be notified on 23 January 2023. The Notification will contain details of how to redeem the Prize. 
The Promoter reserves the right to amend this date without notice.
Qualifying Customers are responsible for maintaining their correct e-mail address with the Promoter. The Promoter will not be responsible if the Notification is sent to incorrect email address.

Data Protection and Publicity

The Promoter will only process your personal information as set out in the Privacy Policy at []
Qualifying Customers should note that by entering into this Promotion, they agree that their account number will be shared between the Promoter and Censuswide. Censuswide will not have access to any personally identifiable information.
To enter this Promotion you will be provided a link to access the Survey. Clicking on the link or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you access third-party websites that we have provided inks to, we encourage you to read the privacy policy of every website you visit.


The Promoter reserves the right to cancel or amend the Promotion and these Terms where it becomes necessary to do so.
The Promoter shall not be liable for any failure to comply with these Terms where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, acts of God, adverse weather, fire, flood, computer virus, mobile phone failures, bugs, sabotage, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or unrest, terrorism or supervening legislation. Accordingly, the Promoter may at its absolute discretion vary or amend the Promotion and the Qualifying Customer agrees that no liability shall attach to the Promoter as a result.
Insofar as is permitted by law, the Promoter or its agents will not in any circumstances be responsible or liable to compensate the Qualifying Customers or accept any liability for any loss, damage, personal injury or death occurring as a result of the Prizes except where it is caused by the negligence of the Promoter or its agents or that of their employees. The Promoter cannot be held liable for Prizes which are lost, stolen, damaged or defaced. Your statutory rights are not affected.
The Promoter shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of this Promotion, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Promotion. 
The Promoter’s total liability to the Qualifying Customer in respect of all other losses arising under or in connection with any entry made under the Promotion and/or the Prizes, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of an individual Prize. 
The Qualifying Customers agree to the use of their name, image and entry in any marketing publicity. Any personal data relating to Qualifying Customers will be used in accordance with the Promoter’s privacy policy.
The Qualifying Customer acknowledges that the Promoter and/or other members of the Highbourne Group (Highbourne Group shall mean the Business, the ultimate parent company of the Business and any such parent company’s subsidiary from time to time (as defined in s1159 Companies Act 2006)), are the owner of any and/or all Intellectual Property Rights relating to the names, logos, trade marks, products, services, get-up, trade dress, labels, stickers, promotional leaflets, flyers and posters used in the Promotion from time to time.
The Promoter's decision regarding promotion matters will be final and no correspondence or discussion will be entered into.
These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.
The Promoter excludes all liability for taxes relating to the Prizes and any tax liability arising from the provision of the Prizes will be the sole responsibility of the recipient of the Prizes.
Entry into the Promotion will be deemed as acceptance of these Terms.

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