CPS Contact Us V2

Contact City Plumbing Support

Need help in a hurry? Our chatbot is available 24/7, and can assist with everything from order tracking to product returns - and much more.
Simply click the orange chat icon to get started.
For in-person support, our expert branch staff are always on hand and happy to help. Get in touch with your local branch using our branch locator, and feel free to head down at a time that suits you.
To speak to our customer services team, please fill in the form below and someone will be in contact shortly. Please note, our customer services opening times are Monday-Friday 08:30-17:00.

Elevate Your Business With Advanced Account Features

Enhance your City Plumbing Account with additional features to make City Plumbing work for your business:
  • Add additional users & set user roles - contact us with the users/roles you'd like to add to the account
  • Trade Authorisation Card setup - contact us (providing your account number & contact number) and our team will get a TAC in place for your account.

Other ways to contact us

Rewards Queries
For any rewards related queries, please email to get a direct response from our CRM and Loyalty team.
This team can help with:
  • My City Plumbing Rewards
  • CRM Voucher Queries (Love2shop, 2 night stay, amazon, greggs, city plumbing vouchers, etc.)
  • Plumbers Perks
We will endeavour to get back to you as soon as possible, although please allow up to 2 working days for a reply.
Customer Services
Phone: 0330 678 0267
Please note, our customer services opening times are Monday-Friday 08:30-17:00.
Please ensure you include as many details as possible in your message to help us quickly direct your enquiry to the correct team. This is likely to be your local branch, so please include your postcode.
 Your local branch
Please click here to find your local branch. Check out their opening times then pop in, or get in touch by phone or email.

If you need to make any changes to your personal account, please fill in the 'Contact Us' form below, and a member of our Customer Service team will get back to you.

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