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45 years of trusted expertiseTrusted Brands Guarantees Statement
iflo products come with industry-leading guarantees across our full range, ensuring your installation stays perfect for years to come.
Lifetime Guarantee
iflo Shower enclosures
35 Year Guarantee
iflo Wall Panelling
25 Year Guarantee
iflo Baths & Sanitaryware
15 Year Guarantee
iflo Shower Trays and Gel Coat Basins
10 Year Guarantee
iflo Taps & Bath Screens
6 Year Guarantee
iflo Mixer Showers
5 year guarantee
iflo furniture including vanity tops
2 Year Guarantee
Accessories
Every product in the Vitellio range comes backed by an industry leading guarantee, ensuring your bathroom installation stands the test of time.
25 Year Guarantee
Baths
10 Year Guarantee
Bath Screens, Ceramics, Enclosures
5 Year Guarantee
Showers, Taps, Towel Rails, Trays
2 Year Guarantee
Bathroom Accessories, Furniture, Mirrors, Toilet Seats, Wastes
Brown Box
Enjoy total peace of mind with brownboox. Our full range features guarantees to ensure your setup stays perfect long into the future.
5 Year Guarantee
Brown box mixer showers, Brown box taps, Brown box sanitaryware
2 Year Guarantee
Brown Box shower enclosures, Brown Box furniture, Brown Box wastes
How to claim
In the unlikely event you need to validate a claim under this guarantee on your purchase, you will need your original proof of purchase or delivery note.
You will then need to visit your nearest City Plumbing branch or call the Showroom to report the fault, ensuring you have a copy of your receipt or delivery note with you to validate your claim.We reserve the right to carry out an on-site inspection prior to validating a claim.
We must be provided with those facilities that we reasonably require to carry out a proper inspection.
What is covered by the guarantee
In the unlikely event that any product supplied under this guarantee is defective due to manufacturing defects, during the guarantee period for that product, we will (at our discretion) repair or replace such product (or the defective part) subject to the guarantee exclusions set out below and your claim being validated in accordance with the “How to claim section above”.
Full Guarantee Coverage
Lifetime Coverage
iflo Shower Enclosures
This lifetime guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Rollers
- Bearings
- Handles
- Seals
- Covers & fittings
- Fixing kits
25 Year Coverage
iflo Baths
This 25-year guarantee does not cover wastes (if included), which are covered by a 2-year guarantee.
iflo Sanitaryware
This 25-year guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Wastes (if included)
- Cistern kits
- Fixing kits
- Push buttons
- Overflow rings
- Seat hinge covers
- Seat hinge fixings
15 Year Coverage
iflo wall panelling
iflo shower trays
iflo gel coat basins
10 Year Coverage
iflo Taps
This 10-year guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Cartridges
- Valves
- Indices
- Braided connectors
- Aerators
- Fixing kits
- Valve covers
iflo Shower Bath Screens
This 10-year guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Handles
- Seals
- Coverings & fittings
- Fixing kits
6 Year Coverage
iflo Mixer Showers
This 6-year guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Flow cartridges
- Thermostatic cartridges
- Handset holders
- Hoses
- Riser rails
- Shower handsets
- Drencher heads
- Handles
- Fixing kits
5 Year Coverage
Brown Box Mixer Showers
This 5-year guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Flow cartridges
- Thermostatic cartridges
- Handset holders
- Hoses
- Riser rails
- Shower handsets
- Drencher heads
- Handles
- Fixing kits
Brown Box Taps
This 5-year guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Cartridges
- Valves
- Indices
- Braided connectors
- Aerators
- Fixing kits
- Valve covers
Brown Box Sanitaryware
This 5-year guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Wastes (if included)
- Cistern kits
- Fixing kits
- Push buttons
- Overflow rings
- Seat hinge covers
- Seat hinge fixings
iflo Furniture (including vanity tops)
This 5-year guarantee does not cover the following spare parts, which are covered by a 2-year guarantee:
- Handles
- Hinges
- Fixing kits
2 Year Coverage
- Spare parts and accessories including, but not limited to, handles and hinges and those referenced above.
- Brown Box shower enclosures
- Brown Box furniture
- Brown Box wastes
- iflo power showers
- iflo electric showers
- iflo electric towel rails
- iflo toilet seats
- iflo shower accessories (e.g showerheads, hoses, riser rails)
- iflo bathroom accessories (e.g toilet roll holders, soap dishes, towel rails)
- For the avoidance of doubt, following the end of the 2-year guarantee period, replacement parts and/or accessories may be purchased from our branches or helpdesk, provided they are available.
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