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45 years of trusted expertisePromotional Terms & Conditions
Terms & Conditions (for promotions prior to September 2022):
1. Offers are valid only for timescale between the dates shown in the individual terms and conditions on each promotion PDF.
2. All prices are correct at the time of going to press.
3. Merchants, Public Organisations, Local Authorities, Energy Schemes and British Gas are excluded from these offers.
4. All items subject to availability.
5. All photographs are used as a guide only and do not necessarily represent the products on offer.
6. City Plumbing Supplies reserve the right to alter prices, designs and performance of the products without notice.
7. City Plumbing Supplies assume no responsibility for typographical errors or omissions in the information contained in this leaflet.
8. Claims can only be accepted from Bona Fide Trade Customers.
9. The offer may not be used in conjunction with or in addition to any other discount voucher or offer.
10. We reserve the right to amend or withdraw this offer/promotion at any time without notice.
Order Promotions Terms & Conditions
15% off Your First Online Order
The following terms and conditions apply to the Offer:
1. The Offer is 15% off any online order between the value of £50 - £1000 ex VAT (“Offer”).
2. The Offer is available for 30 days from receipt of this message. (“Offer Period”).
3. The Offer is only valid on purchases online or through our app and where we have provided a promotional code to you. The promotional code will need to be entered at the checkout in order for the Offer to be applied.
4. The promotional code can only be redeemed once.
5. All items are subject to availability.
6. The Offer excludes boilers, boiler flues and accessories, cable, copper pipe, solar products & EV chargers, and may not be used in conjunction with or in addition to any other discount voucher or offer.
7. No cash alternative available and the code is not transferable.
8. This Offer is open to UK residents aged 18 or over (excluding those persons set out in clause 9 below).
9. The following are excluded from participating in the Offer:
a) accounts opened by public sector organisations or housing associations;
b) any and all accounts for entities which have more than 15 employees;
c) national and regional house builder companies and / or contractors;
d) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
e) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
f) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and
g) customers with internal and/or external contract support.
10. For the avoidance of doubt this Offer is not available on products purchased in-store or by telephone.
11. By using this offer, the customer will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. We reserve the right to amend or withdraw this offer/promotion at any time without notice.
12. We will only process your personal information as set out in the Privacy Policy. By participating in this offer, all participants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the offer.
13. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Offer: 10% Off Next Online Order
The following terms and conditions apply to the Offer:
1. The Offer is 10% off any online order between the value of £50 - £1000 ex VAT (“Offer”).
2. The Offer is available for 30 days from receipt of the first email containing the promotional code. (“Offer Period”).
3. The Offer is only valid on purchases online or through our app and where we have provided a promotional code to you. The promotional code will need to be entered at the checkout in order for the Offer to be applied.
4. The promotional code can only be redeemed once.
5. All items are subject to availability.
6. The Offer excludes boilers, boiler flues and accessories, cable, copper pipe, solar products & EV chargers, and may not be used in conjunction with or in addition to any other discount voucher or offer.
7. No cash alternative available and the code is not transferable.
8. This Offer is open to UK residents aged 18 or over (excluding those persons set out in clause 9 below).
9. The following are excluded from participating in the Offer:
a) accounts opened by public sector organisations or housing associations;
b) any and all accounts for entities which have more than 15 employees;
c) national and regional house builder companies and / or contractors;
d) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
e) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
f) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and
g) customers with internal and/or external contract support.
10. For the avoidance of doubt this Offer is not available on products purchased instore or by telephone.
11. By using this offer, the customer will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. We reserve the right to amend or withdraw this offer/promotion at any time without notice.
12. We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. By participating in this offer, all participants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the offer.
13. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Get £10 off your next 3 orders
(when you spend £50 ex VAT or more on each order)
Code is valid for 30 days upon the send date of this email. Code can be redeemed online at www.cityplumbing.co.uk or in City Plumbing branches only. Eligible against the account number referenced only. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. Discount only applies at point of purchase. The order subtotal (excluding VAT and delivery charges) must be over £50 to be eligible for each voucher. All items are subject to availability. The Offer excludes boilers, boiler flues and accessories, cable, copper pipe, solar products & EV chargers, and may not be used in conjunction with or in addition to any other discount voucher or offer. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
Lowest Price Guarantee
1. About our Lowest Price Guarantee
We check the prices (as detailed in section 5) on eligible products as detailed in section 3 against eligible retailers (as detailed in section 4). If you find a relevant competitor product at a lower total price from an eligible UK retailer, we will adjust our price and pay you the difference, subject to these Terms & Conditions.
2. Who can use this Lowest Price Guarantee
This Lowest Price Guarantee is available to trade/retail customers purchasing for their own use in the UK.
3. Eligible products and relevant competitor products
Eligible products will be marked with LOWEST PRICE GUARANTEE, and include various products in our Electrical, Spares, Plastic Plumbing, Controls and TRVs categories, selected Core Bathroom ranges, or Own Brand consumables. The relevant competitor products for the price comparison must be identical or have an identical specification to the eligible products and be available for purchase from an eligible retailer at the time the claim is made subject to the exclusions listed in section 6 below.
4. Eligible retailers
Eligible retailers are: Screwfix, Wolseley and Toolstation.
5. The price
We will review the eligible retailers’ lower total price for the relevant competitor products and determine any price adjustment in line with these terms and conditions. Where relevant, the price of the relevant competitor product may include mandatory delivery charges, optional delivery upgrades, installation services, recycling or disposal services, extended warranties, insurance, finance costs and other optional add-ons are not included unless they are mandatory and unavoidable.
6. What is excluded
The lowest price guarantee does not apply to clearance, closing down or liquidation sales; refurbished, graded, second-hand or ex-display products; damaged products; products sold through auctions or bidding processes; pricing errors or obvious mistakes; loyalty redemptions, employee discounts, cashback offers, voucher codes or promotional offers including bundle offers; prices linked to financing, subscriptions or trade-in arrangements; products that are out of stock with the competitor; products not available for immediate order, dispatch or collection within the UK.
7. When to make a claim
Customers may make a claim before purchase or within 30 days after purchase. If a claim is made after purchase and approved, we will refund the difference using the original payment method.
8. Evidence required
To make a claim, the customer must provide reasonable evidence of the lower price, for example a live web link or screenshot, the date and time the lower price was seen, and the eligible retailer’s eligible product details showing the model and price.
9. How to make a claim
Claims can be made in the branch only with a colleague, or through customer Services customerservice@cityplumbing.co.uk
10. Verification
On receiving any claim we may verify the price, product eligibility, stock availability and retailer eligibility. We may refuse a claim where we are reasonably unable to verify the lower price or where the claim is not made in accordance with these Terms. Prices are checked daily. Price changes may take a few days to come into effect and may not reflect competitor price changes made during the same or previous day. To see our verification information, click here: www.cityplumbing.co.uk/content/price-guarantee
11. Abuse / misuse
We may decline claims where we reasonably believe the Lowest Price Guarantee is being misused, including where documents or screenshots have been altered or where repeated claims are not made in good faith.
12. Changes to the Promise
We may amend or withdraw this Lowest Price Guarantee for future claims only. Any change or withdrawal will not affect claims validly submitted before the change takes effect.
13. Other offers
Unless we say otherwise, this Lowest Price Guarantee cannot be combined with another price promise, colleague discount, voucher or promotional offer.
14. Statutory rights
This Lowest Price Guarantee is offered in addition to, and does not affect, the customer’s statutory rights.
Lowest Price Guarantee – FAQs
Q.What is the Lowest Price Guarantee?
A. Our Lowest Price Guarantee means that if you find an eligible Electrical, Spares, Plastic Plumbing, Controls and TRVs, selected Core Bathroom ranges, or Own Brand consumable product; with an identical specification at a lower total price from an eligible UK retailer, we will adjust our price and pay you the difference, subject to our terms and conditions.
Q. How does it work?
A. Before you buy – or within 30 days after purchase – tell us where you’ve seen the lower total price. If the product and retailer are eligible and the lower price can be verified, we will adjust our price and pay you the difference.
Q. Which products are included?
A. The Lowest Price Guarantee applies to various products in our Electrical, Spares, Plastic Plumbing, Controls and TRVs categories, selected Core Bathroom ranges, or Own Brand consumables. The product must be identical or have an identical specification, new and in stock.
Q. Which retailers do you match against?
A. We compare our prices against leading UK retailers (Screwfix, Wolseley and Toolstation) selling directly to customers. The retailer must be able to supply the product in the UK and meet our eligibility criteria set out in the Terms & Conditions
Q. Do you match marketplace sellers, auction sites or private sellers?
A. No. We do not match prices from marketplace sellers, auction sites or private sellers unless we expressly say otherwise.
Q. Does the lower price need to include delivery charges?
A. Yes, where delivery is a mandatory part of buying the product. We compare the total price you would have to pay to buy and receive the item.
Q. Can I claim before I buy?
A. Yes. If you find a lower eligible price before buying, speak to a colleague in the branch or contact our customer service team at customerservice@cityplumbing.co.uk and we’ll review it.
Q. Can I claim it after I buy it?
A. Yes. You can make a claim within 30 days after purchase. If your claim is approved, we’ll refund the difference using your original payment method, where reasonably possible.
Q. What do I need to show when I make a claim?
A. Please show us the product details and evidence of the lower price, such as a live web link or screenshot, together with the date and time you saw it.
Q. Does the item need to be in stock?
A. Yes. The product must be in stock with both us and the eligible retailer at the time we check the claim.
Q. Do you match voucher codes, bundle offers or finance deals?
A. No. We do not usually match prices that depend on promotional offers, voucher codes, bundles, cashback, trade-in or finance offers.
Q. Can I use the Lowest Price Guarantee with another promotion or colleague discount?
A. No, unless we say otherwise. The Lowest Price Guarantee cannot usually be combined with another offer, discount or price promise.
Q. What happens if you cannot verify the lower price?
A. If we cannot reasonably verify the lower price, product details, stock position or retailer eligibility, we may not be able to approve the claim.
Q. Does this affect my statutory rights?
A. No. This Lowest Price Guarantee is in addition to your statutory rights and does not affect them.
Q. Do you beat the lower price or match it?
A. We review competitor pricing regularly and aim to remain competitive across our electrical, spares and plastic plumbing, controls, TRVs and Core Bathroom ranges. Where a lower price is identified and verified for an eligible product, we will adjust our price and pay you the difference.
Brand Promotions Terms & Conditions
Save 10% on Drayton Wiser Kits with DRAYTON10
Code can be redeemed on the City Plumbing website and app. The offer is to receive 10% off selected Drayton Wiser kits (product codes 520780, 520922, 520967 and 520779 only) for any customer who makes a Qualifying Purchase within the Promotional Period (the “Offer”) using the provided discount code “DRAYTON10” (the “Offer Code”) in the basket.
Eligibility: The Offer is only valid to all customers, including trade accounts, credit accounts and guest customers that make the Qualifying Purchase during the Promotional Period (the “Qualifying Customer”). Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
New/Existing Customers: No account is required to redeem the Offer.
Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: accounts opened by public sector organisations or housing associations; customers with internal and / or external contract support; any and all accounts for entities which have more than 15 employees; national and regional house builder companies and / or contractors; any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and customers with internal and/or external contract support.
Distribution of Reward: The Reward will be applied at the point of adding the eligible products into the basket and implementing the correct offer code.
One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
Expiry of Offer: The Offer is only available during the Promotion Period.
No Alternatives to the Offer: No cash alternative available and the Offer is non-transferrable. The Offer is subject to the availability of stock relating to the Qualifying Products; the Promoter does not guarantee availability.
Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice.
Data Protection: We will only process your personal information as set out in the Privacy Policy.
Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Power Up - Glow-worm and Vaillant
VAILLANT GROUP UK LIMITED – VAILLANT AND GLOW-WORM CPS PROMOTION
TERMS AND CONDITIONS (the "Conditions")
The following Conditions (including Schedule 1: Particulars ("Particulars")) are a legal agreement between you and Vaillant Group UK Limited ("Vaillant").
1. Qualification
1.1. Subject to clauses 1.2, 1.3, 1.4, 1.5 and 1.6 below, the opportunity to win the prize set out in the Particulars ("Prize") is open to Entrants, over the age of 18 years, who are resident in mainland United Kingdom ("Promotion"). For the avoidance of doubt, mainland United Kingdom excludes, without limitation, the Channel Islands, Isle of Man and/or Northern Ireland ("Territory") ("Entrant", and the terms "Entrants" shall be interpreted accordingly).
1.2. The Promotion is not open to any Entrant who is at any time during the period indicated in clause 1.3 below, an employee of:
(a) Vaillant; or
(b) any other member of Vaillant's group of companies; or
(c) any marketing services agency, handling house or other company involved directly with the administration of the Promotion,
or any member of any of such employees' households.
1.3. The Promotion is open only during the period set out in the Particulars ("Period"), unless such Period is extended or terminated by Vaillant at any time.
1.4. To qualify for the Promotion, the Entrant must, in the Territory and during the Period:
(a) be aged over 18;
(b) be a registered myREWARDS member;
(c) be an installer who is registered with and appears on the Gas Safe Register; and
(d) be a sole trader or a company.
(together the "Qualification Conditions").
("Entry", and the terms "Entries", "Entrant" and "Entrants" shall be interpreted accordingly).
1.5. There is no limit on the number of times an Entrant may enter the Promotion during the Promotion Period.
1.6 To enter the Entrant must:
(a) Be a registered myREWARDS member;
(b) purchase an ecoFIT pure, ecoTEC plus, Energy or Ultimate boiler from any City Plumbing Supplies (CPS) branch determined by the boiler serial number matching the whitelist provided internally; and
(c) register the eligible product(s) on their myREWARDS account.
1.7. For the avoidance of doubt, the Promotion is free to enter, and each registration counts as a single Entry. Only boiler models set out at clause 1.6 and purchased from City Plumbing Supplies are eligible to be registered for this Promotion; and
(a) if the Entrant is successful, they may only claim one prize bundle during the Promotion Period.
2. The Promotion
2.1 The Entrant may be required, upon request by Vaillant at any time, to provide further documents:
(a) in support of their Entry; and/or
(b) in accordance with these Conditions (including, but not limited to, as required under clauses 1.4 and/or 4.3).
2.2. Any Entry made outside the Period will be deemed invalid for the Promotion.
2.3. Early, late, illegible, incomplete, invalid, defaced or corrupt Entries will not be accepted. An Entry made using a different method or technique from the method set out in clause 1.6 above will not be accepted. No responsibility can be accepted where any Entry is not validly registered for any reason.
2.4. Vaillant accepts no responsibility for entries not successfully completed due to a technical fault technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
2.5. Vaillant will be entitled to collect, store and use the email address, name, telephone number and address of the Entrant from any registration details obtained, in accordance with these Conditions and Vaillant's privacy policy, as provided from time to time by Vaillant at its website set out in the Particulars ("Website").
2.6. If required, Vaillant will be entitled to share the delivery details of the Entrant with a courier of Vaillant's choice or another third party.
2.7. By making an Entry, Entrants are deemed to have accepted and agreed to be bound by these Conditions. Vaillant reserves the right to refuse entry, or refuse to award the Prize to anyone in breach of these Conditions.
2.8. Vaillant reserves the right to change the Qualification Conditions for the Promotion. Vaillant shall exercise reasonable endeavours to notify the Entrant of any such changes and shall do so via the Website.
2.9. Vaillant reserves the right to amend or cancel the terms of the Promotion without notice.
2.10. Vaillant regrets that it is unable to accept or send any other correspondence concerning the Promotion other than as set out in these Conditions.
3. Prize draw
3.1. The method of selecting the winning Entrants is set out in the Particulars ("Prize Draw Method").
3.2. The winning Entrants will be notified via the method set out in the Particulars.
4. The Prize
4.1. Every Entrant who submits a qualifying Entry in accordance with clause 1.6 during the Period will be given the opportunity to win the Prize.
4.2. The Prize is non-transferable.
4.3. Each winning Entrant must:
(a) provide Vaillant with confirmation of their myREWARDS membership;
(b) provide Vaillant with any contact details requested by Vaillant;
(c) provide Vaillant with (if requested by Vaillant) evidence of their registration on the Gas Safe Register;
(d) provide any other documents and/or other necessary information, requested by Vaillant from time to time; and/or
(e) be a sole trader or registered company.
4.4. If a winning Entrant:
(a) fails to provide all relevant documents and/or information to Vaillant in accordance with clause 4.3 above; or
(b) in any other way contravenes these Conditions,
then the winning Entrant's Prize will be forfeited. Any winning Entrant who forfeits their Prize will not receive any payment or compensation of any kind.
4.5. The Prize will be delivered to the winning Entrant following the delivery conditions set out in the Particulars after the Entrant supplies Vaillant with the documents and/or information under clause 4.3 in accordance with these Conditions.
4.6. It is the Entrant's responsibility to ensure that the contact details provided to Vaillant in accordance with clause 4.3 are accurate. Vaillant accepts no responsibility for delivery to the wrong postal address provided by the Entrant in the event the Entrant failed to update their details, or such details being inaccurate.
4.7. Applicants and/or Entrants should not send requests to enter the Promotion to any address set out in these Conditions, as they will not qualify for the Promotion and will not be responded to.
4.8. The Prize may be subject to additional terms and conditions imposed by Vaillant or other organisation connected to the Promotion.
4.9. The decisions of Vaillant in respect of any and all aspects of the Promotion will be final and binding.
5. Privacy, copyright and intellectual property
5.1. Vaillant may keep the Entrant informed of Vaillant's products and services by email, post and/or telephone, in accordance with:
(a) the consents provided by the Entrant in accordance with the terms & conditions applicable to all users of the applicable social media pages;
(b) the consents provided by the Entrant to Vaillant from time to time; and
(c) Vaillant's privacy policy, as set out on the Website from time to time.
5.2. The Entrant may write to or email Vaillant at the address provided in the Particulars if they do not want to receive any information in accordance with clause 5.1 above. Alternatively, the Entrant may follow the opt-out links on any marketing messages sent to you by Vaillant.
5.3. The Entrant expressly authorises Vaillant to provide the Entrant’s details to third parties, or such part(s) of their details as is necessary, as needed to comply with these Conditions, and/or any applicable law.
5.4. The Entrant acknowledges that Vaillant and/or other members of its group of companies are the owner of any and/or all Intellectual Property Rights relating to the names, logos, trademarks, products, services, get-up, van livery, trade dress, labels, stickers, leaflets, flyers and posters used in the Promotion from time to time ("Marketing Materials"). For the avoidance of doubt, in these Conditions, Intellectual Property Rights means any and/or all patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
5.5. The Entrant acknowledges that any Marketing Materials provided to the Entrant by Vaillant, any member of Vaillant's group of companies, any other marketing services agencies, handling houses or other companies involved directly with the administration of the Promotion in accordance with these Conditions, may contain Intellectual Property Rights. The Entrant’s licence, if any, to use any such Marketing Materials and/or any of the Intellectual Property Rights in them, is solely for the Entrant’s benefit and may be revoked at any time and the Entrant is prohibited from sub-licensing, assigning, transferring and/or dealing with any such Intellectual Property Rights and/or Marketing Materials in any way.
5.6. The Intellectual Property Rights in Vaillant's name and logo are owned by Vaillant GmbH, a company registered in Germany whose registered office is Berghauser Str. 40, Remscheid, Germany, 42859.
6. Liability
6.1. Nothing in these Conditions shall limit or exclude Vaillant’s liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(e) defective products under the Consumer Protection Act 1987.
6.2. Subject to clause 6.1 above:
(a) Vaillant shall under no circumstances whatever be liable to any Applicant or Entrant in respect of this Promotion, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Promotion;
(b) Vaillant shall under no circumstances whatever be liable to a winning Entrant in respect of the choice, quality, relevance and/or appropriateness of the Prize, and/or any injury or damage caused by or arising from their use of the Prize; and
(c) Vaillant's total liability to any Entrant in respect of all other losses arising under or in connection with any Entry made under the Promotion and/or the Prize, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of the Prize.
6.3. Each Entrant shall keep Vaillant indemnified against all liabilities, costs, expenses, damages and losses (including, but not limited to, any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered and/or incurred by Vaillant as a result of or in connection with any claim made against Vaillant by a third party arising out of or in connection with the Promotion, to the extent that such claim arises out of or is contributed to by the breach by the Entrant and/or its employees, agents or subcontractors of these Conditions.
6.4. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from these Conditions.
6.5. Vaillant is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the Entrant from or otherwise obstructs the Entrant from participating in the Promotion.
6.6. The Entrant shall be liable for any and/or all taxation liabilities that may arise under or in accordance with the Promotion ("Tax Liability"). For these purposes, Tax Liability shall include any and/or all of the following:
(a) income taxes, including any taxes arising from benefit in kind taxes;
(b) National Insurance;
(c) any other relevant United Kingdom taxes; and/or
(d) any other relevant corporate tax or other tax liabilities.
7. Fraud and other events
7.1. Vaillant reserves the right to audit each Entry to ensure that these Conditions have been met and to request reasonable additional information, and supporting documents, regarding an Entry.
7,.2. Vaillant reserves the right to modify or discontinue, temporarily or permanently, the Promotion with or without prior notice due to reasons outside its control including, but not limited to, anticipated, actual or suspected fraud.
7.3. Vaillant shall not be liable for any failure to comply with these Conditions where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, acts of God, adverse weather, fire, flood, pandemic or epidemic, computer virus, mobile phone failures, bugs, sabotage, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or unrest, terrorism or supervening legislation. Accordingly, Vaillant may, at its absolute discretion, vary or amend the Promotion and the Entrant agrees that no liability shall attach to Vaillant as a result.
7.4. Submission of a false, incorrect, misleading or fraudulent Entry, information or other supporting documentation may result in disqualification from this Promotion and/or all future promotions run by Vaillant and in the Entrant being subject to prosecution.
8. General
8.1. The parties agree that the Conditions constitute the entire agreement between them, and supersede all other drafts, agreements, arrangements and understandings between them in relation to its subject matter, and any terms contained in any of the Marketing Materials.
8.2. The Promotion and these Conditions shall be governed by the law of England and Wales.
8.3. The Entrant and Vaillant irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales.
8.4. For questions regarding the status of an Entry please contact Vaillant via the email address set out in the Particulars.
8.5. If you have any difficulty accessing or entering this promotion, please contact Vaillant via the email address set out in the Particulars and/or use the Website accessibility tools available at the Website. If you would like these terms and conditions in another format (for example: audio, large print, braille) please contact Vaillant and it will endeavour to provide it.
8.6. These Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional material.
Please retain a copy of these Conditions for your reference.
Particulars
Clause in Conditions
- Used throughout - Promoter (s)/ Vaillant & Glow-worm - Vaillant Group UK Limited.
- Used throughout - Promotion - PowerUP to win
- Used throughout - Prize(s) Four “Tech Bundles*” in total, one per calendar month during the Promotion Period. The prize “Tech Bundle” includes the following items:
- Apple Watch Series 11 – 46mm Jet Black Aluminium Case With Black Sports Band M/L
- Apple Airpods 4 With Active Noise Cancellation – White
- SONY Playstation 5 – With Drive N532601W/P5HEHWSNY02123
- SAMSUNG HW-S50B/XU 3.0 ALL-IN-ONE Sound Bar – Dark Grey
- TCL 75P6K-UK 75” Smart 4K Ultra HD HDR LED TV
- Apple Ipad Air (2025) 256GB Space Grey – N410163W/MCA14KN/A
*Individual products subject to availability. If product(s) are not available the Promoter shall substitute Prize(s) at its absolute discretion.
- Clause 1.3 and used throughout - Period - The Promotion begins at 12:01am on 1 February 2026 and expires at 23:59 on 31 May 2026.
- Clause 2.5 and used throughout - Website - www.myrewards.uk.com
- Clause 3.2 - Prize Draw Method - Winners will be selected at random using a random generator once the Entrant has fulfilled the obligations in clause 1.6
- Clause 4.5 - Delivery Conditions - Prize will be sent via Post to the address provided by the winning Entrant
- Clause 5.2 and used throughout - Email - info@Vaillant.co.uk
Save 40% on Heritage Products
The following terms and conditions apply to the Save 40% on Heritage Products Promotion ("Offer") for customers of City Plumbing Supplies Holdings Limited(company number 02489546) (the "Promoter").
1. Promotion Period:
The Offer is valid from 00:01 on 1 August 2026 until 23:59 on 30 September 2026 (the "Promotion Period").
2. Eligibility:
The Offer is available to all customers, including trade account customers, credit account customers and guest customers who purchase eligible Heritage products during the Promotion Period (the "Qualifying Customer"). Qualifying purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and conditions. All decisions are final.
3. Qualifying Products:
The Offer applies only to eligible Heritage products purchased during the Promotion Period. The discount applies only to qualifying products and excludes any products specifically identified as excluded from the promotion.
4. Offer:
Qualifying Customers will receive 40% off eligible Heritage products purchased during the Promotion Period.
5. Redemption:
New and Existing Customers: No account is required to redeem the Offer. The 40% discount will be automatically applied at checkout to eligible Heritage products purchased during the Promotion Period. No promotional code is required.
6. Excluded Participants:
The Offer is open to UK residents aged 18 or over, excluding:
- Accounts opened by public sector organisations or housing associations.
- Customers with internal and/or external contract support.
- Any accounts for entities with more than 15 employees.
- National and regional house builder companies and/or contractors.
- Current employees of Highbourne Group and their immediate families.
- Public sector or housing association employees.
- Employees of agencies or event suppliers engaged by City Plumbing SuppliesHoldings Limited, and their families or agents.
- Merchants (including all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies).
7. One Offer at a Time:
The Offer cannot be used in conjunction with any other discount, voucher, promotional code or offer unless expressly stated otherwise.
8. Expiry of Offer:
The Offer is only available during the Promotion Period. Purchases made before or after this period will not qualify.
9. No Cash Alternative:
The Offer has no cash value, is non-transferable and cannot be exchanged for cash or any alternative benefit. The Offer is subject to stock availability, and the Promoter does not guarantee the availability of any eligible products.
10. Acceptance of Terms:
By participating in this Offer, customers agree to be bound by these terms and conditions.
11. Amendment and Cancellation:
The Promoter reserves the right to amend, suspend or withdraw the Offer at any time without prior notice where reasonably necessary.
12 Data Protection:
Any personal information will be processed in accordance with the Promoter's Privacy Policy. https://www.highbournegroup.co.uk/privacy-policy/
13. Liability:
City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to any Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
14. Governing Law:
These terms and conditions are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
15. Promoter Details:
City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Save 20% on Valway Products
The following terms and conditions apply to the Save 20% on Valway Products Promotion ("Offer") for customers of City Plumbing Supplies Holdings Limited(company number 02489546) (the "Promoter").
1. Promotion Period:
The Offer is valid from 00:01 on 1 August 2026 until 23:59 on 15 August 2026 (the "Promotion Period").
2. Eligibility:
The Offer is available to all customers, including trade account customers, credit account customers and guest customers who purchase eligible Valway products during the Promotion Period (the "Qualifying Customer"). Qualifying purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and conditions. All decisions are final.
3. Qualifying Products:
The Offer applies only to eligible Valway products purchased during the Promotion Period. The discount applies only to qualifying products and excludes any products specifically identified as excluded from the promotion.
4. Offer:
Qualifying Customers will receive 20% off eligible Valway products purchased during the Promotion Period.
5. Redemption:
New and Existing Customers: No account is required to redeem the Offer. The 20% discount will be automatically applied at checkout to eligible Valway products purchased during the Promotion Period. No promotional code is required.
6. Excluded Participants:
The Offer is open to UK residents aged 18 or over, excluding:
- Accounts opened by public sector organisations or housing associations.
- Customers with internal and/or external contract support.
- Any accounts for entities with more than 15 employees.
- National and regional house builder companies and/or contractors.
- Current employees of Highbourne Group and their immediate families.
- Public sector or housing association employees.
- Employees of agencies or event suppliers engaged by City Plumbing SuppliesHoldings Limited, and their families or agents.
- Merchants (including all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies).
7. One Offer at a Time:
The Offer cannot be used in conjunction with any other discount, voucher, promotional code or offer unless expressly stated otherwise.
8. Expiry of Offer:
The Offer is only available during the Promotion Period. Purchases made before or after this period will not qualify.
9. No Cash Alternative:
The Offer has no cash value, is non-transferable and cannot be exchanged for cash or any alternative benefit. The Offer is subject to stock availability, and the Promoter does not guarantee the availability of any eligible products.
10. Acceptance of Terms:
By participating in this Offer, customers agree to be bound by these terms and conditions.
11. Amendment and Cancellation:
The Promoter reserves the right to amend, suspend or withdraw the Offer at any time without prior notice where reasonably necessary.
12 Data Protection:
Any personal information will be processed in accordance with the Promoter's Privacy Policy. https://www.highbournegroup.co.uk/privacy-policy/
13. Liability:
City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to any Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
14. Governing Law:
These terms and conditions are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
15. Promoter Details:
City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
£5 Greggs Voucher with Atlantic
Offer is valid 1st August 2026 to 31st October 2026 inclusive. All vouchers will be sent via a third party company. No limit on vouchers, 1 voucher per product sold during the promotional period. Purchase any of the Qualifying Products (listed below) to receive a £5 Greggs Voucher. All vouchers will be sent via a third party company. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. All winners personal details will be shared unless you choose to opt out by either notifying your local branch or contacting our customer service team. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
Qualifying Products:
160888 ATLANTIC NANTO LITE 10L UNDER SINK
160887 ATLANTIC NANTO LITE 15L UNDER SINK
160886 ATLANTIC NANTO LITE 10L ABOVE SINK
160883 ATLANTIC NANTO LITE 15L ABOVE SINK
160881 ATLANTIC NANTO PLUS 10L UNDER SINK
160880 ATLANTIC NANTO PLUS 15L UNDER SINK
160879 ATLANTIC NANTO PLUS 10L ABOVE SINK
160878 ATLANTIC NANTO PLUS 15L ABOVE SINK
Iflo Accessory Bundle Giveaway
iflo Accessory Bundle Giveaway – Terms & Conditions
The following terms and conditions apply to our “iflo Accessory Bundle Prize Draw” (the “Prize Draw”), which takes place on the Bathroom Showroom Instagram page (@thebathroomshowroomuk) (“The Bathroom Showroom Instagram Page”) and The Bathroom Showroom Facebook page (https://www.facebook.com/TheBathroomShowroomUK).
1. The Promoter
The Promoter is: The Bathroom Showroom, part of the City Plumbing Supplies Holdings Limited (“City Plumbing”) group of companies (trading as/part of Highbourne Group, “Group” being the ultimate parent company of City Plumbing and any such parent company’s subsidiary companies (as defined in s1159 Companies Act 2006)). City Plumbing’s registered office is at Highbourne House, Eldon Way, Crick, Northampton, NN6 7SL, and its company number is 02489546.
2. The Promotion
Promotional Period: 00:00 am on Thursday 13th August 2026 to 11:59 pm on 27th August 2026 inclusive.
Draw Date: 3rd September 2026
Prize: Win 1 of 10 iflo Kipawa Brushed Brass Accessory Bundles (1 bundle per winner).
3. Eligibility
The Prize Draw is only open to UK residents who are over 18, have access to the internet and are not an Excluded Participant (as detailed in section 5). Entrants must have either an Instagram social media account or a Facebook social media account. Proof of age may be requested by the Promoter, at its discretion, to verify eligibility.
4. How to Enter the Prize Draw
Entrants must access and like the ‘iflo Accessory Bundle Giveaway’ post on The Bathroom Showroom Instagram Page (“Giveaway Post”) and follow The Bathroom Showroom Instagram Page during the Promotional Period for one entry into the Prize Draw. Entrants must be following The Bathroom Showroom Instagram page at the time of the Prize Draw for their entry to be valid. Only one entry per person on one Instagram account is permitted. Entrants can gain one additional entry for the Prize Draw by writing a comment in the comments section of the Giveaway Post. Entrants are responsible for ensuring any comment posted on the Giveaway Post falls within the Terms & Conditions of Instagram.
Entrants may also enter the Prize Draw by accessing and liking the iflo Accessory Bundle Giveaway post on The Bathroom Showroom Facebook Page during the Promotional Period for one entry into the Prize Draw. Entrants must be following The Bathroom Showroom Facebook Page at the time of the Prize Draw for their entry to be valid. Only one entry per person on one Facebook account is permitted. Entrants can gain one additional entry for the Prize Draw by writing a comment in the comments section of the Facebook Post. Entrants are responsible for ensuring any comment posted on the Facebook Post falls within the Terms & Conditions of Facebook. Entrants have a maximum of four entries each for the Prize Draw.
5. Excluded Participants
Any and all current employees of Highbourne Group or the immediate family members of such employees;
Any and all employees of agencies or event suppliers, or their families, or agents of City Plumbing Supplies Holdings Limited; or
Merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies).
6. Notifying the Winners
The 10 Prize Draw winners will be selected at random by an impartial individual on the Draw Date.
Within 5 business days of the Draw Date, the Promoter will attempt to contact each Prize Draw winner via direct message on the social media platform they used to enter the Prize Draw to inform them that they have won a Prize. Each successful entrant must provide a postal address for their Prize to be sent to. The Promoter reserves the right to redraw any Prize if the respective winner cannot be reasonably contacted within 7 days and / or does not provide the Promoter with a postal address to send the Prize to within an additional 7 days of being contacted.
7. Distribution of Prizes
A maximum of 10 iflo Accessory Bundles will be awarded for the Prize Draw (one bundle per winner). The Prizes will be distributed by post to the Prize Draw winners at the addresses provided by the recipients. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition. The Prizes are subject to availability and offered on a while stocks last basis. In the event that a specific prize, item, or finish is unavailable or out of stock, the Promoter reserves the right to substitute the prize (or relevant component) with an alternative product of equal or greater value and specification. The Prizes are supplied by the Promoter. The Prize includes the physical product bundle only. Fitting, installation, and any extra installation costs are not included and must be covered by the winner.
8. Award of Prizes
The Promoter shall either publish or make available information that indicates that a valid award took place. The decision of the Promoter regarding any aspect of the Prize Draw is final and binding, and no correspondence will be entered into regarding it.
9. No Alternatives to the Prize
No cash alternative is available for any of the Prizes.
10. Acceptance of Terms and Conditions
By entering this Prize Draw, all participants will be deemed to have accepted and be bound by these Terms and Conditions.
11. Amendment and Cancellation
If circumstances arise that are beyond the reasonable control of the Promoter, we reserve the right to amend or withdraw this Prize Draw at any time without notice.
12. Data Protection
We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. The surname and county of the winners will be made available upon written request to the Promoter within 30 days of the Draw Date. Entrants may object to their surname and county being made available, or request that the amount of information shared be reduced, by contacting the Promoter prior to the Draw Date. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority upon request.
13. Liability
The Promoter shall under no circumstances whatsoever be liable to any prize winner in respect of the Prizes, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Prize Draw. The Promoter shall not be responsible or liable for any entries which are not received for any reason.
14. Jurisdiction and Law
These Terms and Conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
15. Social Media Platforms
By entering, entrants confirm they release Instagram and Facebook of any and all liability associated with this promotion. The Prize Draw in no way sponsored, endorsed, administered by, or associated with Meta Platforms, Inc.
Account and Mailing List Promotions Terms & Conditions
10% Off With New Cash Account
Code can be redeemed on the City Plumbing website and app. Code is limited to one (1) redemption per customer. Customers must sign up for a cash account and place an order on the City Plumbing website or app within the promotional period to get 10% off their first order. Your voucher code will be visible in the basket. Discount applies to list price only.
Merchants, Public Organisations, Local Authorities, Energy Schemes, British Gas and all trade customers with an agreed special arrangement price for longer than the promotional period are excluded from this voucher. Code excludes boilers, boiler flues and accessories, air source heat pumps, solar PV, cable, copper pipe, smart homes, power tools and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher.
We reserve the right to amend or withdraw this offer/promotion at any time without notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited (trading as City Plumbing) Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Sign up to mailing list for 10% off your first order
The following terms and conditions apply to the offer:
1. The offer is 10% off any online order between the value of £50 - £1000 ex VAT (“Offer”).
2. The Offer is available for 30 days from receipt of this message. (“Offer Period”).
3. The Offer is only valid on purchases online or through our app and where we have provided a promotional code to you. The promotional code will need to be entered at the checkout in order for the Offer to be applied.
4. The promotional code can only be redeemed once.
5. All items are subject to availability.
6. The Offer excludes all boilers; all boiler packs; all copper products; all power Tools; all Smart Home products; all cable products; all solar products; all Air Source Heat Pumps, and may not be used in conjunction with or in addition to any other discount voucher or offer.
7. No cash alternative available and the code is not transferable.
8. This Offer is open to UK residents aged 18 or over (excluding those persons set out in clause 9 below).
9. The following are excluded from participating in the Offer:
a) current account customers
b) participants that have previously signed up to City Plumbing marketing;
c) accounts opened by public sector organisations or housing associations;
d) any and all accounts for entities which have more than 15 employees;
e) national and regional house builder companies and / or contractors;
f) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
g) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
h) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and
i) customers with internal and/or external contract support.
10. For the avoidance of doubt this Offer is not available on products purchased in store or by telephone.
11. By using this offer, the customer will be deemed to have accepted and be bound by these terms and conditions.
Promoter: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. We reserve the right to amend or withdraw this offer/promotion at any time without notice.
12. We will only process your personal information as set out in the Privacy Policy.
By participating in this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the offer.
13. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
New Account Promotion (Up to 20% off)
1. Promoter
This Account Pricing is operated by City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies Limited (company number 01851210) (together, the “Promoter”).
2. The Account Pricing
2.1 Subject to these Terms and Conditions, newly opened trade cash and credit accounts may be eligible for preferential pricing of up to 20% off the Promoter’s standard advertised or otherwise visible prices on selected products (the “Account Pricing”).
2.2 The Account Pricing forms part of the Promoter’s ongoing pricing arrangements for eligible accounts and does not constitute a time-limited Account Pricing or offer.
2.3 The level of any discount available:
- (a) will vary by product, category, brand, location, order volume, account profile and other commercial factors;
- (b) the maximum stated discount of 20% applies only to selected products and is not guaranteed across all purchases.
2.4 Any stated discount reflects a comparison against the Promoter’s genuine usual selling prices for the relevant products.
2.5 The Promoter does not guarantee that:
- (a) any discount will apply to all products;
- (b) any minimum level of discount will be maintained;
2.6 The Promoter reserves the right to vary, amend or withdraw Account Pricing (in whole or in part), including in respect of any individual account, at any time in accordance with clause 7.
2.7 The applicable pricing may take up to three (3) working days from account activation to be applied.
3. Eligibility
3.1 Account Pricing is available only to new customer accounts opened with the Promoter
3.2 Account Pricing is open to UK residents aged 18 years or over.
3.3 Unless the Promoter expressly agrees otherwise in writing, the following are excluded from participation:
(a) existing credit account customers opening an additional credit account; (b) public sector organisations or housing associations; (c) businesses employing more than fifteen (15) employees; (d) national or regional house builder companies and/or contractors; (e) any current employees of Highbourne Group Limited or any member of its group, and their immediate family members; (f) public sector or housing association employees; and (g) employees of any agencies, suppliers or other third parties professionally connected with the Account Pricing, including their families or agents.
3.4 All accounts, purchases and eligibility are subject to verification by the Promoter, whose decision shall be final and binding.
4. Excluded Products
4.1 The Account Pricing Offer is applicable to the relevant account at the time of purchase and applies across selected products. Please note that individual discount levels vary by item, and the maximum advertised discount applies to selected lines only.
4.2 The Promoter reserves the right to vary, withdraw or amend the list of any excluded or eligible products at its discretion, at any time, and without prior written notice
4.3 “Selected products” means those products which are determined by the Promoter to be eligible for Account Pricing or as otherwise communicated to the customer at any time.
5. Operation of Account Pricing
5.1 Account Pricing will be applied automatically to the account once it has been approved and activated, subject to system application.
5.2 Account Pricing applies only to purchases:
- (a) made using the relevant newly opened account; and
- (b)where the account is active and in good standing at the time of transaction.
5.3 Purchases which are invoiced but not paid in full in accordance with agreed payment terms (for credit accounts) may, at the Promoter’s discretion, be deemed ineligible for Account Pricing and/or result in withdrawal of Offer pricing.
5.4 Account Pricing applies at the point of transaction only and cannot be applied retrospectively.
5.5 The Promoter reserves the right to correct pricing errors or misapplied discounts at any time.
6. Restrictions
6.1 Account Pricing is subject to availability.
6.2 There is no cash alternative, substitution or compensation available in respect of Account Pricing.
6.3 Account Pricing is non-transferable, non-exchangeable and may only be used by the account holder in relation to the account opened under this Account Pricing.
6.4 Account Pricing may not be used in conjunction with any other Account Pricing, incentive, offer or discount, unless expressly agreed otherwise in writing by the Promoter.
6.5 The Promoter reserves the right, at any time, to withhold, withdraw or adjust Account Pricing where it reasonably believes:
- (a) Account Pricing is being misused or abused;
- (b) purchases are not for genuine trade purposes; or
- (c) the account is being operated in breach of applicable terms.
7. Amendment and Withdrawal
The Promoter reserves the right to amend, suspend or withdraw the Account Pricing and/or these Terms and Conditions at any time where reasonably necessary, without prior notice and without liability.
8. Data Protection
The Promoter will process personal data in accordance with its Privacy Policy, as updated from time to time.
9. Liability
9.1 Subject to applicable law, the Promoter shall not be liable to any participant for any indirect or consequential loss, loss of profit or business, arising out of or in connection with the Account Pricing or Account Pricing.
9.2 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any matter which cannot be excluded by law.
10. Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
11. Acceptance
Opening a new account in connection with this Account Pricing constitutes acceptance of these Terms and Conditions.
Last amended: 22nd June 2026
City Plumbing Summer High Five
The following terms and conditions apply to the City Plumbing Summer High Five promotion ("Offer") for selected trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the "Promoter").
1. Promotion Period
The Offer will run from 12:00am on 1 July to 11:59pm on 30 September, inclusive ("Promotion Period").
2. Qualifying Products
All products sold by the Promoter are qualifying products ("Qualifying Products").
3. Offer
Eligible customers who achieve or exceed their personalised spend target ("Spend Target") on Qualifying Products during the Promotion Period will receive Love2shop vouchers ("Reward").
The value of the Reward will be equal to 5% of the value of Qualifying Purchases made above the customer's personalised Spend Target during the Promotion Period. The Reward value will be rounded down to the nearest whole £5 before the Love2shop vouchers are issued.
The maximum Reward available to any Qualifying Customer under this Offer is Love2shop vouchers with a total value of £1,500. Any Reward calculation that exceeds £1,500 will be capped at £1,500.
For example, if a customer's personalised Spend Target is £10,000 and they spend £12,000 on Qualifying Products during the Promotion Period, they will receive Love2shop vouchers to the value of £100 (being 5% of the £2,000 spent above their Spend Target).
If the Reward calculation results in a value that is not a multiple of £5, the Reward will be rounded down to the nearest £5. For example, if the calculated Reward value is £98, the customer will receive Love2shop vouchers to the value of £95.
The Offer is only applicable to selected trade account customers and not all trade account customers will be invited to participate. Each participating customer's personalised Spend Target will be communicated to them by their respective City Plumbing Branch Manager or other representative of the Promoter. The Spend Target may be achieved through a single transaction or multiple transactions completed during the Promotion Period.
4. Eligibility
a. The Offer is only valid for participating trade account customers who have been identified to participate in the Offer by an employee representing the Promoter prior to or during the Promotion Period and who meet or exceed their personalised Spend Target by purchasing Qualifying Products during the Promotion Period ("Qualifying Purchase").
b. Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and conditions. All decisions made by the Promoter are final.
c. Any Qualifying Purchase that is invoiced but not paid in full during the Promotion Period will not qualify towards the Spend Target or the Reward.
5. Notification of Reward
Qualifying Customers will be notified that they have qualified for the Reward. Love2shop vouchers will be available for collection from the Qualifying Customer's local City Plumbing branch by 30th November. The Promoter will notify Qualifying Customers when their vouchers are ready for collection.
6. Distribution of Reward
The Reward will be issued as Love2shop vouchers and must be collected by the Qualifying Customer from their local City Plumbing branch. Vouchers will be available for collection by 30th November.
The Promoter reserves the right to request reasonable evidence of identity before releasing the Reward.
Any issues relating to the collection or redemption of the Love2shop vouchers should be raised with the Promoter as soon as reasonably practicable following notification that the vouchers are available for collection.
The Promoter reserves the right to cancel any Love2shop vouchers that have not been collected within three months of notification that they are available for collection, unless otherwise agreed by the Promoter.
7. Redemption of Reward
Love2shop vouchers are subject to the issuer's applicable terms and conditions. Any expiry date or restrictions on use will be communicated with the vouchers at the time of issue.
8. No Alternatives to the Reward
No cash alternative is available, and the Reward is non-transferable.
9. Acceptance of Terms and Conditions
By participating in this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
10. Amendment and Cancellation
The Promoter reserves the right to amend, suspend or withdraw this Offer at any time without prior notice.
11. Data Protection
The Promoter will only process participants' personal information in accordance with its Privacy Policy, available at:
12. Liability
City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to any Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
13. Jurisdiction and Law
These terms and conditions shall be governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
14. Promoter Details
City Plumbing Supplies Holdings Limited
Company Number: 02489546
Registered Office:
Highbourne House
Eldon Way
Crick
Northamptonshire
NN6 7SL
App Promotions Terms & Conditions
APPYDAYS15 (Exclusions apply)
Code can be redeemed on the City Plumbing app only. Code is limited to one (1) redemption per customer. Customers must download and place an order on the City Plumbing app within the promotional period to get 15% off their first order. Code cannot be used on the City Plumbing website. £100 ex VAT maximum discount available. Discount applies to list price only.
Validity: This offer is valid until 23:59 on 10/05/26.
Merchants, Public Organisations, Local Authorities, Energy Schemes, British Gas and all trade customers with an agreed special arrangement price for longer than the promotional period are excluded from this voucher.
Code excludes boilers, boiler flues and accessories, air source heat pumps, solar PV, cable, copper pipe, smart homes, power tools and all products on promotion.
All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher.
We reserve the right to amend or withdraw this offer/promotion at any time without notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited (trading as City Plumbing) Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
10% off Next App Order
Code can be redeemed on the City Plumbing app only. Code is limited to one (1) redemption per customer. Customers must download and place an order on the City Plumbing app within the promotional period to get 10% off their second order. £100 ex VAT maximum discount available. Discount applies to list price only. Please note: all items included in the Black Friday promotion are exempt and not included in the APPYLIFE10 promotion. Merchants, Public Organisations, Local Authorities, Energy Schemes, British Gas and all trade customers with an agreed special arrangement price for longer than the promotional period are excluded from this voucher. Code excludes boilers, boiler flues and accessories, air source heat pumps, solar PV, cable, copper pipe, smart homes, power tools and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions.
Rewards Terms & Conditions
RewardsLoyalty Scheme - Terms & Conditions
These terms and conditions ("Terms and Conditions") apply to the My City Plumbing Rewards Programme under which reward points are awarded against qualifying purchases (the "Promotion"), a loyalty programme for trade customers with a current trade account registered with City Plumbing Holdings Limited (“City Plumbing”) or PTS Plumbing Trade Supplies (“PTS”) ("Account"), which is part of City Plumbing Group of companies (“Group” being the ultimate parent company of City Plumbing and any such parent company’s subsidiary companies (as defined in s1159 Companies Act 2006)). City Plumbing’s registered office is at Highbourne House, Eldon Way, Crick, Northampton, NN6 7SL and its company number is 02489546. PTS’ registered office is at Highbourne House, Eldon Way, Crick, Northampton, NN6 7SL and its company number is 02219435.
Please read these Terms and Conditions carefully and make sure that you understand them before registering for the Promotion. By completing the registration form for the Promotion online or in store, and by participating in the Promotion, the Participant (as defined below) and any representative of the Participant ("Representative"), agree to be bound by these Terms and Conditions.
1. The Promotion
1.1 The Promotion may be operated by City Plumbing or on its behalf by certain third party suppliers engaged by City Plumbing for that purpose.
1.2 The Promotion shall continue until terminated by City Plumbing in accordance with clause 7.
1.3 The Promotion is only open to trade customers of City Plumbing, The Bathroom Showroom and/or PTS with a registered trade account; and (the "Participant(s)" and each a "Participant").
1.1 Unless City Plumbing expressly agrees otherwise in writing, the definition of Participant excludes:
1.1.1 any and all holders of registered accounts with either City Plumbing, The Bathroom Showroom and PTS who are:
1.3.11 public sector organisations or housing associations and or the immediate families of such or public sector or housing association employees;
1.3.1.2 large (more than ten employees) national and regional house builder companies and/or contractors;
1.3.2. any and all current and previous employees of Highbourne Group Limited (Company Number 06216887) or any other Group company, or the immediate family members of such employees;
1.3.3. any and all employees of any agencies or event suppliers or their families or agents or any other person officially connected with the Promotion; and
1.3.4. any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group and in such instances the customer will be notified that they are not eligible for the Promotion.
1.4 If there is any uncertainty as to who may be a Participant and who may take part in this Promotion, please contact the City Plumbing Marketing Department at marketing@cityplumbing.co.uk whose decision shall be final and binding.
1.5 All accounts will be verified by City Plumbing, PTS and/or the Bathroom Showroom to ensure compliance with these Terms and Conditions.
1.6 The Promotion shall only apply to products purchased from City Plumbing, The Bathroom Showroom and/or PTS by the Participants.
1.7 In order to participate in the Promotion, Participants must first either be invited to join the promotion by a Branch Manager or branch colleague of City Plumbing, The Bathroom Showroom and/or PTS and fill in the registration form online at www.cityplumbingrewards.co.uk or directly register online at www.cityplumbingrewards.co.uk. If registering directly at the website, the customer understands that they will need to have a Trade Cash Card or Credit Account with City Plumbing, The Bathroom Showroom and/or PTS and they will have to leave three working days after opening the account before registering for the Promotion to enable the account to be opened correctly.
1.8 City Plumbing reserves the right to remove a Participant from the Promotion.
1.9 No third party or joint registrations will be accepted and only one registration per Participant and company will be accepted. Connected companies shall be deemed to be the same as the Participant to which they are connected, and deemed duplicate accounts dealt with accordingly. City Plumbing reserves the right to refuse, merge or close additional City Plumbing, The Bathroom Showroom and/or PTS accounts at any time.
1.10 Unless City Plumbing expressly agrees otherwise in writing, the primary methods of communication in connection with the Promotion shall be via the website www.cityplumbingrewards.co.uk ("Website"), emails and/or text messages (depending on the contact information supplied at registration).
1.11. Within 10 business days of an application’s approval by City Plumbing, The Bathroom Showroom and/or PTS, a Promotion account will be opened where the Participant’s rewards and benefits will be collated involving account migration where necessary (“Rewards Account”).
2. Participants
2.1 If the Participant is acting as an individual or a partnership, the Participant must:
2.1.1 register for or be invited to join the Promotion in accordance with clause 1.8; and
2.1.2 be aged 18 or over at the date of the first day of the month during which the Participant registers for the Promotion (the "Promotion Joining Date"). Each anniversary of the Promotion Joining Date (each 12month period shall be termed a "Promotion Period").
2.2 If the Participant is a limited company or another entity with separate legal identity the Representative of that Participant must:
2.2.1 be aged 18 or over;
2.2.2 confirm, by completing the registration form online, that the Representative:
2.2.2.1 has the authority to bind the Participant; and
2.2.2.2 has made the Participant aware of the Promotion and has its consent to enter the Promotion on its behalf.
2.3 It is a condition of entry to the Promotion that all information given at registration is true, current and full. It is the Participant's obligation to update (or ensure that the Representative updates) any information submitted upon registration and to ensure that the Participant's details (including its customer account details) remain accurate and up to date. All Incentives (as defined in clause5.1) and communications that need to be sent to the Participant will be sent to the address held in City Plumbing’s central customer account database, unless the delivery address is altered accordingly online. City Plumbing will not be liable for any breach of these Terms and Conditions arising from the Participant's failure to update the information submitted or for any lost, delayed or undeliverable communications. If the Participant (or its Representative) does contact City Plumbing to update any details the Participant (or its Representative) may be required to go into their City Plumbing, The Bathroom Showroom and/or PTS branch to make changes to their customer account details, unless changes can be made remotely by City Plumbing, The Bathroom Showroom and/or PTS, in which case they will be asked certain security questions before amendments to the Rewards Account are made.
2.4 If the Participant (or its Representative) fails to provide all the requested and required information (including any security information) as detailed in clause 2.3, the Participant may be disqualified and withdrawn from the Promotion and in such circumstances all points accrued within the Rewards Account will be withdrawn.
2.5 City Plumbing is not responsible for incomplete, incorrect, unclear or incomprehensible entries to the Promotion. Such entries will be void.
2.6 It is the Participant's responsibility to keep secure any information that might identify the Participant and/or its Representative and allow access to the Participant's City Plumbing, The Bathroom Showroom and/or PTS account. Neither City Plumbing nor its agents shall be responsible or liable in any way if a person is not able to Redeem (as defined in clause 5.2) or spend any Points (as defined in clause 4.1) as a result of the Participant and/or the Representative not taking proper care and security of the Participant's City Plumbing Account details.
3. Membership and Associated Benefits
3.1 Each Participant shall be awarded membership to the Promotion on registering for the Promotion, provided none of the exclusions detailed in these conditions apply.
3.2 All Participant Qualifying Spend and accrued Points (as defined in clause 4.1) will be gathered and shown on the Website in the Participant’s Rewards Account.
3.3 Participants will be able to obtain additional points through exclusive promotions and the level of Points to be awarded on these promotions will be detailed within the relevant promotion terms and conditions.
3.4 It is the responsibility of the Participant to notify City Plumbing of missing or unallocated Points (as defined in clause 4.1) at REWARDS@CITYPLUMBING.CO.UK and to provide evidence of the same to City Plumbing as soon as possible.
4. Collecting Points and Incentives
4.1 Subject to clauses 4.2 and 4.5, Participants will receive loyalty points for every £1 spent on Qualifying Spend (“Points”) which can be Redeemed (as defined in clause 5.2) for Incentives (as defined at clause 5.1 below).
4.2 "Qualifying Spend" being purchases of City Plumbing, the Bathroom Showroom and/or PTS products online or instore and purchased through the Participants account. Qualifying Spend only includes actual spend with City Plumbing, the Bathroom Showroom and/or PTS and any refunds or discounts that the Participant benefits from will not count towards the calculation of such Qualifying Spend and the award of Points.
4.2.1 A maximum cap of £250,000 in eligible points earnings per calendar year applies to each individual account. Once this cap is reached, no further points will be awarded for transactions made during the remainder of that year. Points accumulation will resume on January 1st of the following calendar year.
4.3 Spend on certain products may be excluded from the Promotion at the discretion of City Plumbing.
4.4 Points will only be awarded from the Promotion Joining Date.
4.5 City Plumbing:
4.5.1 reserves the right to revise and change the Points earned referred to in this clause 4 from time to time; and
4.5.2 may from time to time award additional Points on certain products during time limited promotional periods ("Enhanced Points Promotion"). The terms set out in Schedule 2 shall apply to Enhanced Points Promotions in addition to the rest of these Terms and Conditions.
4.6 After shopping online or instore with City Plumbing, The Bathroom Showroom or PTS, Points will automatically be uploaded to the Participant’s Rewards Account within 30 days of the products being dispatched or collected.
1.2 If a Participant requires a refund on any spend made which was included within the Qualifying Spend (even after the expiry of the relevant Promotion Period), City Plumbing will deduct the value of the refund from the Qualifying Spend (the "Deducted Qualifying Spend") and any Points that were awarded in relation to that Deducted Qualifying Spend shall be deducted from the Participant's Point total in their Account (the "Deducted Points") within 90 days of the refund. If there is a shortfall in the Participant’s Point total resulting from the Deducted Points, the Participant shall pay any shortfall equivalent in cash.
4.7 If a Participant submits a Redemption (as defined in clause 5.2 below) and prior to the Participant receiving the Incentive (as defined at clause 5.1 below) any Deducted Points takes the Participant's Points total within its Rewards Account to a negative figure, City Plumbing reserves the right to cancel the Incentive which the Participant submitted the Redemption for. The Points that the Participant had submitted the Redemption for will then be returned to its Account which the Participant may go onto submit a further Redemption in due course.
4.8 City Plumbing reserves the right to refuse to allocate Points to any transaction which it has reason to believe it is a fraudulent transaction. City Plumbing’s decision as to which spend by a Participant will and will not count towards the Qualifying Spend shall be binding on the Participant and final.
4.9 All Incentives are subject to availability, amendment or withdrawal by City Plumbing at any time without prior notice.
4.10 We will not exchange any Points for cash and the Promotion is non-transferrable.
4.11 Some discounts, promotions and offers from our affiliate partner(s) can be purchased by cash, with no exchange of accrued Points, provided that the Participant is registered for a Rewards Account
4.12 City Plumbing will collate all Donations made in each half of a calendar year in a separate account and make a payment to the Charity to the same value as the aggregate amount of all Donations collated over the relevant period; such payment shall be made in the name of ‘Customers of City Plumbing Supplies Holdings Limited’.
4.13 Participants who utilise their Points to make a Donation will receive an automated email from City Plumbing confirming the aggregate amount of the Donation and the date it was made to the Charity.
4.14 City Plumbing (and/or its agents) will record all Qualifying Spend for the relevant Promotion Period and the corresponding Points that have accrued in connection with that Qualifying Spend in the Rewards Account. Points will be updated in the Rewards Account on a regular basis.
4.15 City Plumbing and its agents reserve the right to correct any mistakes that are made in respect of the Qualifying Spend and/or the number of Points issued to the Participant but recommends that the Participant keeps records of its transactions so that it (or the Representative) can check that the information held is accurate. Any queries in connection with the number of Points accrued should be presented in writing to City Plumbing at the email address in clause 3.4 (REWARDS@CITYPLUMBING.CO.UK).
4.16 Incentives will be advertised on the Website and, subject to availability, may be exchanged for the appropriate number of Points at any time while they appear on the Website, provided that the Participant has accrued sufficient Points.
4.17 Participants must have enough Points to meet the full value of the Incentive. Participants cannot make part payment of Points towards an Incentive. Redeemed Points cannot be used again and the Participant's Rewards Account balance will be reduced to reflect the number of Redeemed Points.
4.18 Points cannot be Redeemed until such time as they are credited to a Rewards Account. In the event that a credit note or refund is issued to a Participant, City Plumbing shall be entitled to subsequently reduce the number of Points accrued to the Participant's Rewards Account or (if already Redeemed) clawback the value of the relevant Points from future accruals of Points.
4.19 The Participant is the holder of its Points and is responsible for their security. City Plumbing are the overall owners of all Points and they remain its property at all times, until Redeemed by the Participant as the Rewards Account holder.
4.20 The Participant cannot transfer, sell or use its Points for any purpose except as permitted under these Terms and Conditions. If the Participant attempts to transfer Points in any way that is not permitted by these Terms and Conditions City Plumbing reserves the right to take such action against the Participant as it considers appropriate.
4.21 Dates on which the Incentives will take place will be available on the Website or otherwise confirmed by the relevant agent and/or Promotion Partner (as defined in clause 5.5).
4.22 City Plumbing reserves the right to modify the details or dates of any Incentives or the Promotion without prior notice at any time and for any reason.
4.23 City Plumbing further reserves its right to substitute any Incentive with an incentive/reward of equivalent value in the event of circumstances outside of its control.
4.24 Points must be Redeemed (as defined in clause 5.2) within 12 calendar months of the date they were credited to the Rewards Account. All Points will expire and be removed from the Account 12 calendar months from the date they were credited to the Account. The Participant will not be entitled to any compensation or damages from City Plumbing and/or its agents in connection with those forfeited in accordance with this clause 4.25.
5. Claiming an Incentive
5.1 Points can be Redeemed against goods and services advertised and available on the Website (“Incentives”).
5.2 If a Participant wishes to redeem its Points against Incentives, it must submit an online redemption form via the Website for any Incentives that it wishes to claim (a "Redemption", and “Redeem” and “Redeemed” shall be construed accordingly). At the point in time that the Redemption is submitted, the Participant must have sufficient Points within its Account for the Incentive being claimed.
5.3 Certain Incentives are subject to limited availability and may change. The Participant acknowledges and understands that all Incentives may be withdrawn or cancelled by City Plumbing (in its absolute discretion) without notice.
The number of Points payable for each Incentive is shown on the Website and may be amended at any time prior to the Participant submitting a Redemption for a particular Incentive.
5.4 Despite the efforts of City Plumbing and/or its agents and Promotion Partners (as defined in clause 5.5), some Incentives advertised on the Website may have been attributed with an incorrect value (i.e. the number of Points payable for that Incentive). If this is the case City Plumbing and/or its agent will contact the Participant or the Representative (if any) and determine how best to proceed. For the avoidance of doubt, there will be no obligation on City Plumbing to provide Incentives for the number of Points advertised where such an error has been made, whether by City Plumbing, a Promotion Partner (as defined in clause 5.5), an agent or any other third party.
5.5 The Participant acknowledges that transactions on which Points are Redeemed may be made directly with third party merchants and/or suppliers (the "Promotion Partners", each a "Promotion Partner") who may offer links to their websites via the Website ("Third Party Sites"). These links are provided for your information only and such links should not be interpreted as approval by City Plumbing of those Third Party Sites or information a Participant may obtain from them.
5.6 City Plumbing is not responsible for Third Party Sites nor for any product information or services supplied through or in connection with such Third Party Sites.
5.7 City Plumbing has no responsibility for the standard, quality or otherwise of any Incentives, goods or services received or supplied by a Promotion Partner or the failure of any Promotion Partner to honour a Redemption and any claims in relation to the same must be made directly with the Promotion Partner.
5.8 Any dealings that the Participant, the Representative or the Nominee(s) (as defined in clause 5.12) may enter into with any Promotion Partner (or other third party) will be solely between them and that Promotion Partner (or other third party), including any transaction for the purchase of products from such Promotion Partners (or other third parties). All such dealings will be subject to the terms and conditions and privacy policies of such Promotion Partners (or other third parties) as are applicable to such transactions.
5.9 No change to, or cancellation of, an Incentive can be made by the Participant after it has been booked in accordance with the information submitted on the online Redemption form.
5.10 If the Participant wishes to amend their Incentive in any way (such as extending their stay or adding additional persons) the Participant must state this when claiming their Incentive and any additions or extensions will be subject to further fees. City Plumbing and their agents will endeavour to provide suitable arrangements and will require the Participant to pay any additional costs before such arrangements can be made.
5.11 Once Redeemed, the Incentive cannot be transferred, exchanged, sold or in any way traded. The Incentive cannot be used for third party entertainment or gifted or awarded to a third party who is not within the employ of the Account holder without the written consent of City Plumbing, The Bathroom Showroom or PTS.
5.12 For the avoidance of doubt, Incentives earned by a business holding an Account shall be for the benefit of the named account holder and not any other individual (including the Representative). It is for the named account holder (i.e. the Participant) to nominate the person or persons who is/are to receive the Incentive ("Nominee(s)") at the time the online redemption form is submitted. The Nominee must be an employee of the Participant.
5.13 Any Incentives that a Nominee receives are received purely in the capacity of an agent, acting on behalf of the Participant. It will be the responsibility of the Participant to determine who has access to the Promotion on its behalf and any decision entitling individuals to be the recipient of Incentives rests with the Participant and not with City Plumbing.
5.14 Incentives shall only be permitted to go ahead if: (i) on the date of applying for the Incentive the Participant has no outstanding invoices attributable to the Promotion Period; and (ii) their trade account with either City Plumbing, The Bathroom Showroom or PTS has not been suspended by either City Plumbing, The Bathroom Showroom or PTS due to non-payment/legal issues.
5.15 The Participant agrees to make all Nominees aware of these Terms and Conditions.
6. Liability
6.1 Subject to clause 6.2:
6.1.1 City Plumbing shall under no circumstances whatsoever be liable to the Participant, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (i) any acts or failures of any Promotion Partner or other third party; or (ii) for any loss of profit, or any indirect or consequential loss arising under or in connection with the Promotion or the participation in the Promotion by any Participant or any Nominee; and
6.1.2 City Plumbing accepts no responsibility for any loss or damage caused by the negligence of City Plumbing, its servants or agents out of or in connection with this Promotion except where caused by wilful neglect of City Plumbing, its employees or agents.
6.2 Nothing in these Terms and Conditions excludes or limits City Plumbing liability for:
6.2.1 death or personal injury resulting from the negligence of City Plumbing, its employees or agents;
6.2.2 fraud or fraudulent misrepresentation; or
6.2.3 any matter in respect of which it would be unlawful for City Plumbing to exclude or restrict liability.
6.3 The Participant indemnifies City Plumbing and its Group (and its employees, officers, directors, agents, marketing partners and affiliates) for all losses, damages, rights, claims and actions of any kind in connection with or arising from:
6.3.1 any breach of these Terms and Conditions by the Participant or any person it selects to receive the Incentive; and
6.3.2 the delivery of any Incentive;
6.3.3 the acceptance of any Incentive;
6.3.4 the use of any Incentive; and/or
6.3.5 the misuse of any Incentive.
6.4 The Participant acknowledges and agrees that accepting an Incentive may be subject to tax and/or National Insurance. The Participant shall be fully responsible for any income tax, national insurance contributions and VAT payable as a result of or in connection with the receipt by the Participant or any individual selected by it of an Incentive. The Participant and shall indemnify City Plumbing for and in respect of any VAT, corporation tax, income tax, National Insurance and social security contributions (to the extent permitted by law) assessed on or becoming payable by City Plumbing or any member of its Group to HM Revenue and Customs (or any other tax authority in any jurisdiction) as a result of or in connection with the receipt by the Participant or any individual selected by it of an Incentive. The Participant and shall indemnify City Plumbing for and in respect of and any other liability, deduction, contribution, assessment or claim arising from or made in connection with receipt by the Participant or any individual selected by it of an Incentive. For further information the Participant should contact its nearest Inland Revenue Office.
7. Termination
7.1 City Plumbing reserves the right to amend, suspend, cancel, withdraw or alter the Promotion and any Incentive in whole or in part at any time, including these Terms and Conditions, without prior notice or compensation and the Participant's right to use any accumulated Points will be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing, its agents or any third party.
7.2 City Plumbing may terminate the Participant's participation in the Promotion and cancel or suspend any Points in the Participant's City Plumbing Account by notifying the Participant and/or the Representative (if any) in writing if City Plumbing reasonably believes that the Participant and/or the Representative:
7.2.1 has acted in a way that harms City Plumbing or any member of its Group, or any of its or their agents, the Promotion or any Promotion Partner;
7.2.2 has engaged in any illegal or fraudulent activities;
7.2.3 has collected or Redeemed Points dishonestly or in a way that breaches these Terms and Conditions;
7.2.4 has acted in a hostile, abusive or aggressive manner towards any of City Plumbing employees, any member of its Group’s employees, any of its agents' employees or any of its Promotion Partner's employees;
7.2.5 has knowingly provided false or misleading information at any time in relation to the Participant's participation in the Promotion;
7.2.6 has breached or attempted to breach any of the terms relating to the Participant's Rewards Account or their City Plumbing Account Reward Account (including, but not by way of limitation, failing to pay its Trade Account in accordance with the applicable payment terms); and/or
7.2.7 has had a zero balance on its City Plumbing, The Bathroom Showroom or PTS Account for a consecutive 12 month period.
7.3 In the event that the Participant's City Plumbing, The Bathroom Showroom or PTS Account is withdrawn from the Promotion or is terminated at City Plumbing’s discretion, the Participant's right to use any accumulated Points will be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing, its agents or any third party. The Participant’s Reward Account shall be withdrawn or terminated if City Plumbing suspects fraud or for non-payment of invoices under the agreed payment terms relevant to the specific Account.
7.4 The Participant or the Representative can choose to withdraw the Participant's participation in the Promotion at any time by contacting the Promotion Administrator by email at REWARDS@CITYPLUMBING.CO.UK. Any accumulated Points not claimed by the date of withdrawal shall be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing and/or its agents.
8. Data Protection and Publicity
8.1 City Plumbing will process the personal data of Participants, Nominees and other individuals in accordance with our privacy notice https://www.highbournegroup.co.uk/privacy-policy/
8.2 The Participant acknowledges that City Plumbing may contact the Participant to participate in future publicity or PR activities, which may involve taking photographs.
9. Additional terms and conditions
9.1 In addition to, or in conjunction with, the main body of Terms and Conditions and the applicable terms and conditions of any Promotion Partners:
9.1.1 the terms of Schedule 1 of these Terms and Conditions will apply to specific relevant Incentives; and
9.1.2 the terms of Schedule 2 of these Terms and Conditions will apply to Enhanced Points Promotions.
10. General Conditions
10.1 These Terms and Conditions replace all previous versions and are correct as at the date indicated on page above. City Plumbing reserves the right to amend these Terms and Conditions, the Website Terms of Use, the Privacy Policy, the Acceptable Use Policy and/or the Cookie Policy at any time. Participants who continue to participate in the Promotion following any such amendments will be considered to have accepted such updated documents.
10.2 Any advice or actions of City Plumbing employees, the employees of any of the agents or the employees of any Promotion Partners engaged in connection with the Promotion, that is contrary to these Terms and Conditions will not have the effect of amending these Terms and Conditions.
10.3 City Plumbing (and its employees, officers, directors, agents, marketing partners and affiliates) shall not be in breach of these Terms and Conditions or be liable for any disruption to the Promotion, an Incentive, or any delay in performing or failure to perform, any of its obligations under these Terms and Conditions if such disruption, delay or failure results from events beyond the reasonable control of City Plumbing. Such circumstances shall include, but not be limited to, acts of God, adverse weather, fire, flood, computer virus, mobile phone failures, bugs, sabotage, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or unrest, terrorism or supervening legislation.
10.4 City Plumbing reserves the right to vary these Terms and Conditions or cancel the Promotion at any stage in the event of circumstances arising beyond its reasonable control.
10.5 No failure or delay by City Plumbing to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
10.6 No one other than City Plumbing and the Participant, their successors and permitted assignees, shall have any right to enforce any of these Terms and Conditions.
10.7 Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership between City Plumbing and any of the Promotion Partners.
10.8 These Terms and Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the English courts shall have exclusive jurisdiction over any proceedings in connection with these Terms and Conditions and City Plumbing Promotion.
10.9 The Participant's statutory rights are not affected by any of the above Terms and Conditions.
10.10 Any correspondence regarding the Promotion should be addressed to the My City Plumbing Rewards Promotion Administrator at: City Plumbing Supplies Holdings Limited, Highbourne House, Eldon House, Eldon Way, Crick, Northamptonshire NN6 7SL.
SCHEDULE 1 - ADDITIONAL TERMS
1. Incentives involving overseas travel will require each traveller to have a valid passport at the time of travel.
2. When the Incentive involves air travel, the individuals due to receive the Incentive will be responsible for any costs accrued for airport parking and any other ancillary expenses.
3. Transfers to and from UK mainland airports or the venue where an Incentive is to take place are not included in the Incentive itself (unless expressly stated). For the avoidance of doubt, Participants located outside the UK mainland are responsible for their own transfer to the UK mainland or the venue where an Incentive is to take place. Flight tickets from a mainland UK airport are included in an Incentive only where stipulated.
4. If the Incentive includes a trip or a holiday, it is the responsibility of the main traveller to ensure that their family or travel companions who are accompanying them on the trip all have the necessary travel insurance, any recommended inoculations or other medical precautions and visas/passports at the time of travel. City Plumbing and any suppliers linked with the Promotion will not be held responsible for any travellers having inadequate travel insurance or being unable to travel through not having the necessary or valid passport or visa.
5. All Incentives are offered subject to availability and restrictions may be imposed as to when each Incentive may be taken. Travel must take place within 6 months of the date on which the Participant claims the Incentive. Travel is excluded during all UK bank or public holiday periods and further date exclusions may apply, as shown within the description of each Incentive on the Website. Excluded dates may be amended at any time prior to the Participant claiming the Incentive, without prior notice.
6. Once an Incentive has been claimed by a Participant, no cancellations, refunds or other amendments will be possible. However, for certain sporting fixtures or other events that are taking place on a specific date, the relevant Promotion Partner may be able to accept cancellations and a reallocation of relevant Points if at least 4 weeks prior notice is provided. Where we have indicated on our Website that a cancellation may be permitted, the relevant sporting event needs to be cancelled directly with the relevant Promotion Partner. City Plumbing will have no liability in relation to any such cancellation and the Participant will need to engage the Promotion Partner regarding any consequences resulting from this.
7. City Plumbing cannot be held responsible for any travel or banning restrictions imposed by the UK police, borders agency or courts in relation to any individuals due to receive the Incentive.
8. Those participating in motor-based Incentives (cars/bikes, on/off road, official track) must hold a current full and valid UK driving licence.
9. The list of brands and value denominations may be detailed and updated on the City Plumbing Website from time to time, at the sole discretion of City Plumbing.
10. City Plumbing is not directly linked to any of retailers whose products are listed on the Website and any arrangement to Redeem Points against an Incentive is a contract directly with the Promotion Partner. The Promotion Partner supplying the Incentive shall be responsible for and take all liability for claims, whether in contract or in tort (including negligence) or otherwise, arising out of or in connection with the Incentive. In the event that any one such company is unable or unwilling to meet its obligations then City Plumbing will have no liability.
11. In the case of Redemption of technology goods, (including domestic appliances, electrical, audio visual, information technology and other similar items), such goods will be delivered to the Participant within a maximum of 28 days of the date of the Redemption. City Plumbing will not be responsible for any loss or damage caused to the end user by late delivery.
12. The Participant must supply a contact name and telephone number; (preferably be a mobile telephone) to support delivery of all Incentives.
13. After receipt of any technology goods by the Participant, the Participant assumes all risks associated with the technology goods. It is the responsibility of the Participant to examine the technology goods on delivery. The Participant must notify any claim based on any defect in the condition of the technology goods on delivery to City Plumbing within 3 days from the date of delivery.
14. Return postage costs will be the Participant's responsibility and must be by insured delivery. Goods will be inspected on return and to be accepted for credit or replacement must be undamaged and in as new original condition and packaging.
15. All technology goods will be covered by the warranty terms offered by each respective manufacturer.
16. Expenses incurred during or as a result of participation in any of the Incentives which are not specifically stated to be included in the Incentive are not included in the Incentive and shall be for the Participant's own account. For example, unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to and from an Incentive.
17. In the event of any dispute, the decision of City Plumbing and its appointed representatives is final in all matters and no correspondence shall be entered into.
SCHEDULE 2 - ENHANCED POINTS PROMOTIONS
1. General terms applicable to each and every Enhanced Points Promotions:
01.1 From time to time City Plumbing will run Enhanced Points Promotions where Participants can collect additional Points during the applicable promotional period ("Enhanced Points Promotion Period"). Each Enhanced Points Promotion Period will apply to a qualifying product/product range/or product category in respect of each Enhanced Points Promotion, (the "Qualifying Product").
01.2 An Enhanced Points Promotional Rate will apply to each particular Enhanced Points Promotion. The details of the different Enhanced Points Promotional Rates that may apply are set out on the Website.
01.3 City Plumbing shall communicate to Participants the details (including the applicable enhanced Points Promotion Period, the applicable Qualifying Product and the applicable Enhanced Points Promotional Rate) in respect of each particular Enhanced Points Promotion from time to time.
01.4 The main body of those Terms and Conditions shall apply to each and every Enhanced Points Promotion in addition to the terms of this Schedule 2.
2. Details of specific types of promotion
Double Points Promotion
During this Enhanced Points Promotional Period Participants collect double points when they purchase Qualifying Products, as detailed on the Website from time to time.
Triple Points Promotion
During this Enhanced Points Promotional Period, Participants collect triple Points when they purchase Qualifying Products, as detailed on the Website from time to time.
Fixed Points Promotion
During this Enhanced Points Promotional Period Participants as advertised on the Website from time to time will receive the number of Points as detailed on the Website.
Plumbers Perks
The following terms and conditions apply to My City Plumbing Rewards’ campaign ‘Plumbers Perks 2026’ offer detailed below for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
- Promotional Periods:
- 1st February 2026 to 31st March 2026 inclusive.
- 1st April 2026 to 31st May 2026 inclusive.
- 1st June 2026 to 31st July 2026 inclusive.
- 1st September 2026 to 31st October 2026 inclusive.
- 1st November 2026 to 31st December 2026 inclusive
- Offer: The offer is: (i) additional Rewards points (“Reward”) for any trade account customer that is a member of the Promoter’s loyalty scheme found here: Rewards.cityplumbing.co.uk (the “Loyalty Scheme”) and makes a Qualifying Purchase and Registration (as defined below) within the Promotional Period (the “Offer”). The receipt and use of any loyalty points is subject to the terms and conditions of the Loyalty Scheme which can be found here.
- Qualifying Purchase and Registration:
- Any single transaction purchase made in-store or online by a Qualifying Customer (as defined below) on all included products, which are identified by the Promoter as being eligible for the Offer using visible identification markings during the Promotional Period in branch and online.
- Qualifying Purchases and Registrations will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
- All products are subject to availability.
- Qualifying Purchases invoiced and not paid in full will not qualify for a Qualifying Purchase.
- Eligibility:
- The Offer is only valid to trade account customers that are existing members of the Loyalty Scheme or those that sign up to the Loyalty Scheme during the Promotional Period prior to making any Qualifying Purchase (the “Qualifying Customer”).
- This offer cannot be retrospectively applied to any purchases made during the Promotional Period by a customer who was not a member of the Loyalty Scheme at the time of the Qualifying Purchase and Registration.
- Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and the eligibility terms of the Loyalty Scheme. All decisions by the Promoter are final.
- For any customers that join the Loyalty Scheme during the Promotional Period:
- the Reward will be issued on any Qualifying Purchases made after the Promoter has confirmed receipt of the completed registration;
- the Promoter will confirm receipt of the completed registration to the Loyalty Scheme and notify the Qualifying Customer of any issues with the Loyalty Scheme registration form within 48 hours of receiving the completed Loyalty Scheme registration form by the participant;
- If there are any issues with the Loyalty Scheme registration, the customer must rectify these issues following notification from the Promoter otherwise Qualifying Purchases will not be eligible until those issues are resolved.
- Maximum Number of Rewards: There is no limit to the maximum number of Rewards that each Qualifying Customer can obtain during the Promotional Period.
- New/Existing Customers: This offer is open to both new and existing trade customers provided that they are or become Loyalty Scheme members prior to making a Qualifying Purchase and Registration during the Promotional Period in accordance with Section 4 (Eligibility) above.
- Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:
- accounts opened by public sector organisations or housing associations;
- customers with internal and/or external contract support;
- any and all accounts for entities which have more than 15 employees
- national and regional house builder companies and / or contractors;
- any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
- public sector or housing association employees;
- any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
- merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies);
- any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group.
- Distribution of Reward: All Participant Qualifying Spend and accrued Points will be gathered and shown on the Website in the Participant’s Rewards Account. All unredeemed Rewards points earned through the Plumbers Perks Promotions will expire 12 months after they have been issued and cannot be redeemed after this date.
- Refunds: If a Participant requires a refund on any spend made which was included within the Qualifying Spend (even after the expiry of the relevant Promotion Period), City Plumbing will deduct the value of the refund from the Qualifying Spend (the "Deducted Qualifying Spend") and any Points that were awarded in relation to that Deducted Qualifying Spend shall be deducted from the Participant's Point total in their Account (the "Deducted Points") within 90 days of the refund.
- Expiry of Reward: The validity of the Reward is detailed in the terms and conditions of the Loyalty Scheme which can be found here.
- One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
- No Alternatives to the Reward: No cash alternative available and the Reward is non-transferable. The Offer is subject to the availability of products and the Promoter makes no guarantee that any or all products that make up a Qualifying Purchase will be available at all times during the Promotional Period.
- Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
- Amendment and Cancellation: We reserve the right to amend or withdraw this Offer at any time without notice.
- Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.
- Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
- Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
- Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Wavin: Win £3,000 Holiday Vouchers
1. Promoter
The promoter is City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies (company number 01851210), both part of the Highbourne Group (together, the “Promoter”). Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
2. The Promotion
Eligible existing customers of the Promoter will be automatically entered into a prize draw (the “Prize Draw”) if they meet the qualifying spend requirements during the Promotional Period.
Three prizes will be awarded:
- 1st Prize: £3,000 (300,000 rewards points)
Prizes will be sent to the email address registered to the trade account.
3. Promotional Period
The promotion runs from 00:00 on 1 June 2026 until 23:59 on 31 August 2026, inclusive (the “Promotional Period”).
4. Eligibility
The Prize Draw is open only to customers who, during the Promotional Period:
- Hold an existing, approved City Plumbing trade account, and be a enrolled in the My City Plumbing Rewards Programme
- Purchase £100 of Wavin plastic plumbing products within the Promotional Period;
- Are UK residents aged 18 or over; and
- Are not an Excluded Participant (see clause 9).
Spend is calculated based on invoiced value excluding VAT and credits. All entries are subject to verification. The Promoter’s decision regarding eligibility is final.
5. How to Enter
Entry is automatic. No application is required.
To qualify for entry into the Prize Draw, an eligible customer must:
- Hold an existing, approved City Plumbing trade account, and be a enrolled in the My City Plumbing Rewards Programme
- Purchase £100 of Wavin plastic plumbing products within the Promotional Period;
- One entry per £100 spent on Wavin plastic plumbing products through the qualifying trade account is permitted.
6. Prize Draw Date
All qualifying entries will be entered into a single Prize Draw, which will take place on or around [DRAW DATE –. 15 September 2026].
7. The Prizes
Three winners will be selected in the following order:
- 1st Prize: £3,000 (300,000 rewards points)
Prizes will be sent to the email address registered to the trade account within 60 days of the draw date.
The prizes:
- Have no cash alternative;
- Are non-transferable;
- Can only be used on the winning account; and
- Cannot be used in conjunction with any other offer, promotion, or discount unless otherwise stated.
8. Winner Selection and Notification
Winners will be selected at random by an impartial method from all qualifying entries.
Winners will be contacted via the email address registered to their trade account within 7 business days of the draw.
If a winner does not respond within 7 days of notification, the Promoter reserves the right to withdraw the prize and select an alternative winner.
9. Excluded Participants
The following are not eligible to participate:
- Public sector organisations or housing associations;
- National or regional housebuilders or contractors;
- Businesses with more than 15 employees;
- Customers receiving bespoke, contract, or project pricing arrangements;
- Merchants, resellers, or competitors of City Plumbing or Plumbing Trade Supplies;
- Employees of the Highbourne Group, their immediate families, or agents;
- Employees of agencies or suppliers directly associated with the Prize Draw.
10. Publication of Winners
The Promoter may publish or make available the surname and county of the winners to comply with regulatory requirements, including requests from the Advertising Standards Authority.
11. Amendment or Withdrawal
The Promoter reserves the right to amend, suspend, or withdraw the promotion at any time where necessary due to circumstances beyond its reasonable control.
12. Data Protection
Personal data will be processed in accordance with the Promoter’s Privacy Policy:
https://www.highbournegroup.co.uk/privacy-policy/
13. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence.
Subject to this, the Promoter shall not be liable for any indirect or consequential loss arising from participation in the Prize Draw or use of the prize.
14. Governing Law
These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.
15. Acceptance
Participation in the promotion constitutes acceptance of these terms and conditions.
Grundfos: Win £2,000 Gift Vouchers
1. Promoter
The promoter is City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies (company number 01851210), both part of the Highbourne Group (together, the “Promoter”). Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
2. The Promotion
Eligible existing customers of the Promoter will be automatically entered into a prize draw (the “Prize Draw”) if they meet the qualifying spend requirements during the Promotional Period.
Three prizes will be awarded:
- 1st Prize: £2,000 (200,000 rewards points)
Prizes will be sent to the email address registered to the trade account.
3. Promotional Period
The promotion runs from 00:00 on 1 June 2026 until 23:59 on 31 August 2026, inclusive (the “Promotional Period”).
4. Eligibility
The Prize Draw is open only to customers who, during the Promotional Period:
- Hold an existing, approved City Plumbing trade account, and be a enrolled in the My City Plumbing Rewards Programme
- Purchase one of the following Grundfos products within the Promotional Period;
- STR2 1.5 Bar Shower Pump,
- STR2 2.0 Bar Shower Pump,
- SOLOLIFT2 WC1 Macerator,
- SOLOLIFT2 C-3 Macerator,
- Are UK residents aged 18 or over; and
- Are not an Excluded Participant (see clause 9).
Spend is calculated based on invoiced value excluding VAT and credits. All entries are subject to verification. The Promoter’s decision regarding eligibility is final.
5. How to Enter
Entry is automatic. No application is required.
To qualify for entry into the Prize Draw, an eligible customer must:
- Hold an existing, approved City Plumbing trade account, and be a enrolled in the My City Plumbing Rewards Programme
- Purchase one of the following Grundfos products within the Promotional Period;
- STR2 1.5 Bar Shower Pump,
- STR2 2.0 Bar Shower Pump,
- SOLOLIFT2 WC1 Macerator,
- SOLOLIFT2 C-3 Macerator,
- One entry per product purchased through the qualifying trade account is permitted.
6. Prize Draw Date
All qualifying entries will be entered into a single Prize Draw, which will take place on or around [DRAW DATE –. 15 September 2026].
7. The Prizes
Three winners will be selected in the following order:
- 1st Prize: £2,000 (200,000 rewards points)
Prizes will be sent to the email address registered to the trade account within 60 days of the draw date.
The prizes:
- Have no cash alternative;
- Are non-transferable;
- Can only be used on the winning account; and
- Cannot be used in conjunction with any other offer, promotion, or discount unless otherwise stated.
8. Winner Selection and Notification
Winners will be selected at random by an impartial method from all qualifying entries.
Winners will be contacted via the email address registered to their trade account within 7 business days of the draw.
If a winner does not respond within 7 days of notification, the Promoter reserves the right to withdraw the prize and select an alternative winner.
9. Excluded Participants
The following are not eligible to participate:
- Public sector organisations or housing associations;
- National or regional housebuilders or contractors;
- Businesses with more than 15 employees;
- Customers receiving bespoke, contract, or project pricing arrangements;
- Merchants, resellers, or competitors of City Plumbing or Plumbing Trade Supplies;
- Employees of the Highbourne Group, their immediate families, or agents;
- Employees of agencies or suppliers directly associated with the Prize Draw.
10. Publication of Winners
The Promoter may publish or make available the surname and county of the winners to comply with regulatory requirements, including requests from the Advertising Standards Authority.
11. Amendment or Withdrawal
The Promoter reserves the right to amend, suspend, or withdraw the promotion at any time where necessary due to circumstances beyond its reasonable control.
12. Data Protection
Personal data will be processed in accordance with the Promoter’s Privacy Policy:
https://www.highbournegroup.co.uk/privacy-policy/
13. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence.
Subject to this, the Promoter shall not be liable for any indirect or consequential loss arising from participation in the Prize Draw or use of the prize.
14. Governing Law
These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.
15. Acceptance
Participation in the promotion constitutes acceptance of these terms and conditions.
Baxi: Win a TV
Baxi- Win a TV – June - July 20261. Promoter
The promoter is City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies (company number 01851210), both part of the Highbourne Group (together, the “Promoter”). Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
2. The Promotion
Eligible existing customers of the Promoter will be automatically entered into a prize draw (the “Prize Draw”) if they meet the qualifying spend requirements during the Promotional Period.
Three prizes will be awarded:
- 1st Prize - 75,000 rewards points
- 2nd Prize - 50,000 rewards points
- 3rd Prize - 25,000 rewards points
Points will be applied to the registered My City Plumbing Rewards account.
3. Promotional Period
The promotion runs from 00:00 on 1 June 2026 until 23:59 on 31 July 2026, inclusive (the “Promotional Period”).
4. Eligibility
The Prize Draw is open only to customers who, during the Promotional Period:
- Hold an existing, approved City Plumbing trade account and be a enrolled in the My City Plumbing Rewards Programme,
- Purchase a Baxi 800 series 24,30 or 36kw boiler within the promotional period;
- Are UK residents aged 18 or over; and
- Are not an Excluded Participant (see clause 9).
Spend is calculated based on invoiced value excluding VAT and credits. All entries are subject to verification. The Promoter’s decision regarding eligibility is final.
5. How to Enter
Entry is automatic. No application is required.
To qualify for entry into the Prize Draw, an eligible customer must:
- Hold a valid trade account throughout the Promotional Period; and be a enrolled in the My City Plumbing Rewards Programme
- Purchase a Purchase a Baxi 800 series 24,30,36kw boiler,
- One entry per Baxi 800 series 24,30,36kw boiler purchased through the qualifying trade account is permitted.
6. Prize Draw Date
All qualifying entries between 1 June 2026 and 31 July 2026 will be entered into a single Prize Draw, which will take place on or around [DRAW DATE –. 15 August 2026].
7. The Prizes
One winner will be selected for each prize:
- 1st Prize - 75,000 rewards points
- 2nd Prize - 50,000 rewards points
- 3rd Prize - 25,000 rewards points
Points will be applied to the winner's My City PLumming Rewards account within 60 days of the draw date.
The prizes:
- Have no cash alternative;
- Are non-transferable;
- Can only be used on the winning account; and
- Cannot be used in conjunction with any other offer, promotion, or discount unless otherwise stated.
8. Winner Selection and Notification
Winners will be selected at random by an impartial method from all qualifying entries.
Winners will be contacted via the email address registered to their trade account within 7 business days of the draw.
If a winner does not respond within 7 days of notification, the Promoter reserves the right to withdraw the prize and select an alternative winner.
9. Excluded Participants
The following are not eligible to participate:
- Public sector organisations or housing associations;
- National or regional housebuilders or contractors;
- Businesses with more than 15 employees;
- Customers receiving bespoke, contract, or project pricing arrangements;
- Merchants, resellers, or competitors of City Plumbing or Plumbing Trade Supplies;
- Employees of the Highbourne Group, their immediate families, or agents;
- Employees of agencies or suppliers directly associated with the Prize Draw.
10. Publication of Winners
The Promoter may publish or make available the surname and county of the winners to comply with regulatory requirements, including requests from the Advertising Standards Authority.
11. Amendment or Withdrawal
The Promoter reserves the right to amend, suspend, or withdraw the promotion at any time where necessary due to circumstances beyond its reasonable control.
12. Data Protection
The Promoter will process personal data provided by entrants for the purposes of administering this competition, selecting winners, and arranging delivery or fulfilment of any prizes. This processing is carried out in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Where necessary to fulfil or deliver a prize, the Promoter may share relevant personal data (such as the winner’s name, contact details, and delivery address) with carefully selected third-party suppliers, partners, or agents. Such third parties are only permitted to use the personal data for the purpose of prize fulfilment and are contractually required to keep the data secure and process it in accordance with applicable data protection laws.
The lawful basis for processing personal data is the Promoter’s legitimate interests in administering the competition and fulfilling prizes, and/or the performance of a contract with the entrant. Personal data will be retained only for as long as necessary to administer the competition and meet any legal or regulatory requirements.
Entrants have the right to request access to their personal data, request correction or erasure of their data, and to object to or restrict certain types of processing. Requests should be directed to the Promoter using the contact details set out in the Promoter’s Privacy Policy.
For further information on how personal data is handled, please refer to the Promoter’s Privacy Policy [insert link].
Personal data will be processed in accordance with the Promoter’s Privacy Policy:
https://www.highbournegroup.co.uk/privacy-policy/
13. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence.
Subject to this, the Promoter shall not be liable for any indirect or consequential loss arising from participation in the Prize Draw or use of the prize.
14. Governing Law
These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.
15. Acceptance
Participation in the promotion constitutes acceptance of these terms and conditions.
Grant Westfield Installer Elite Sign-Up Promotion
The following terms and conditions apply to the Grant Westfield Installer Elite Sign-Up Promotion ("Offer") for selected trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the "Promoter").
1. Promotion Period
The Offer will run from 12:00am on 1 July to 11:59pm on 30 September, inclusive ("Promotion Period").
2. Offer
Eligible customers who, during the Promotion Period:
- are registered members of the My City Plumbing Rewards programme;
- register for a new Grant Westfield Installer Elite account;
- are not an existing member of the Grant Westfield Installer Elite programme; and
- successfully register at least one eligible Grant Westfield product on their newly created Installer Elite account,
will receive a reward of 1,000 Grant Westfield Installer Elite points ("Reward").
3. Eligibility
a. The Offer is open only to selected trade account customers invited to participate by the Promoter.
b. To qualify for the Reward, customers must:
- be a current member of the My City Plumbing Rewards programme;
- create a new Grant Westfield Installer Elite account during the Promotion Period;
- not have previously held or currently hold a Grant Westfield Installer Elite account;
- register at least one eligible Grant Westfield product on their new Installer Elite account during the Promotion Period; and
- comply with these terms and conditions.
c. Existing members of the Grant Westfield Installer Elite programme are not eligible for this Offer.
d. Customers who are not members of the My City Plumbing Rewards programme at the time their eligibility is verified will not qualify for the Reward.
e. The Promoter and Grant Westfield reserve the right to verify eligibility, including confirming that the customer is a current member of the My City Plumbing Rewards programme, is a new Installer Elite member, and that the product registration is valid. All decisions regarding eligibility are final.
f. Only one Reward of 1,000 Installer Elite points is available per eligible customer, regardless of the number of products registered or accounts created.
4. Reward
Eligible customers will receive 1,000 Grant Westfield Installer Elite points, which will be credited to their Installer Elite account following verification of their eligibility.
The Reward is limited to one award of 1,000 Installer Elite points per qualifying customer.
5. Notification and Award of Reward
Eligible customers will be notified once their eligibility has been successfully verified.
The 1,000 Installer Elite points will be credited to the qualifying customer's Grant Westfield Installer Elite account within 30 days of successful verification.
6. Reward Conditions
Installer Elite points are subject to the applicable terms and conditions of the Grant Westfield Installer Elite programme.
The Reward is non-transferable, non-exchangeable and no cash alternative will be offered.
7. Acceptance of Terms and Conditions
By participating in this Offer, participants are deemed to have accepted and agreed to be bound by these terms and conditions.
8. Amendment and Cancellation
The Promoter reserves the right to amend, suspend or withdraw this Offer at any time without prior notice where it is reasonably necessary to do so.
9. Data Protection
The Promoter will process participants' personal information in accordance with its Privacy Policy, available at:
Where necessary for the administration of this Offer, the Promoter may share relevant participant information with Grant Westfield for the sole purpose of verifying eligibility and awarding the Installer Elite points. Grant Westfield will process any personal information received in accordance with its own applicable privacy policy.
10. Liability
City Plumbing Supplies Holdings Limited shall not be liable for any indirect or consequential loss arising out of or in connection with this Offer, except where such liability cannot be excluded by law.
11. Jurisdiction and Law
These terms and conditions are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
12. Promoter Details
City Plumbing Supplies Holdings Limited
Company Number: 02489546
Registered Office:
Highbourne House
Eldon Way
Crick
Northamptonshire
NN6 7SL
Greggs Voucher Surprise
The following terms and conditions apply to the My City Plumbing Rewards Greggs Voucher Surprise & Delight Offer ("Offer") for selected trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the "Promoter"). This Offer is sponsored by Drayton Controls.
1. Promotion Period
The Offer runs from 12:00am on 1 August 2026 until 11:59pm on 31 October 2026 (the "Promotion Period"), or until all available vouchers have been claimed, whichever is sooner.
2. The Offer
Selected customers who receive a promotional email from the Promoter during the Promotion Period are eligible to claim one Greggs voucher, sponsored by Drayton Controls.
The voucher must be claimed using the link provided in the promotional email.
3. Eligibility
a. The Offer is open only to selected trade account customers who have been invited by the Promoter.
b. Customers must have received the promotional email directly from My City Plumbing Rewards.
c. The Offer is limited to one Greggs voucher per eligible customer.
d. The Offer is non-transferable and may not be shared, sold or exchanged.
e. The Promoter reserves the right to verify eligibility and refuse claims that do not meet these terms.
4. Voucher
a. Each eligible customer may claim one Greggs voucher.
b. The voucher will be issued digitally via the claim process outlined in the promotional email.
c. Voucher redemption is subject to Greggs' own voucher terms and conditions.
d. No cash alternative is available.
5. Claiming Your Voucher
Customers must claim their voucher before the expiry date stated in the promotional email.
Unclaimed vouchers after this date may be withdrawn and will no longer be available.
6. General Conditions
a. The Offer is available while stocks last.
b. The Promoter reserves the right to substitute the reward with an alternative of equal or greater value if circumstances beyond its reasonable control make this necessary.
c. The Offer cannot be used in conjunction with any other My City Plumbing Rewards promotion unless stated otherwise.
7. Acceptance of Terms
By claiming the voucher, participants are deemed to have accepted these terms and conditions.
8. Amendment or Withdrawal
The Promoter reserves the right to amend, suspend or withdraw the Offer at any time where it is reasonably necessary to do so.
9. Data Protection
The Promoter will process participants' personal information in accordance with its Privacy Policy.
Where necessary to administer this Offer, the Promoter may share limited participant information with Drayton Controls and its fulfilment partners solely for the purpose of verifying eligibility and issuing the voucher. Any personal information will be processed in accordance with applicable data protection legislation.
10. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
Subject to this, the Promoter shall not be liable for any indirect or consequential loss arising from participation in this Offer or the use of the Greggs voucher.
11. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Promoter
City Plumbing Supplies Holdings Limited
Company Number: 02489546
Registered Office:
Highbourne House
Eldon Way
Crick
Northamptonshire
NN6 7SL
Offer Sponsor: Drayton Controls.
Drayton Rewards+ Sign-Up
The following terms and conditions apply to the Drayton Rewards+ Sign-Up Promotion ("Offer") for selected trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the "Promoter").
1. Promotion Period
The Offer will run from 12:00am on 1 August to 11:59pm on 31 December, inclusive ("Promotion Period").
2. Offer
Eligible customers who, during the Promotion Period:
- are registered members of the My City Plumbing Rewards programme;
- register for a new Drayton Rewards+ account and choose City Plumbing as the referrer;
- are not an existing member of the Drayton Rewards+ programme; and
- successfully register at least one eligible Drayton Controls product on their newly created Drayton Rewards+ account,
will receive a reward of 1,000 My City Plumbing Rewards points ("Reward").
3. Eligibility
a. The Offer is open only to selected trade account customers invited to participate by the Promoter.
b. To qualify for the Reward, customers must:
- be a current member of the My City Plumbing Rewards programme;
- create a new Drayton Rewards+ account during the Promotion Period;
- not have previously held or currently hold a Drayton Rewards+ account;
- register at least one eligible Drayton product on their new Drayton Rewards+ account during the Promotion Period; and
- comply with these terms and conditions.
c. Existing members of the Drayton Rewards+ programme are not eligible for this Offer.
d. Customers who are not members of the My City Plumbing Rewards programme at the time their eligibility is verified will not qualify for the Reward.
e. The Promoter and Drayton Controls reserve the right to verify eligibility, including confirming that the customer is a current member of the My City Plumbing Rewards programme, is a new IDrayton Rewards+ member, and that the product registration is valid. All decisions regarding eligibility are final.
f. Only one Reward of 1,000 My City Plumbing Rewards points is available per eligible customer, regardless of the number of products registered or accounts created.
4. Reward
Eligible customers will receive 1,000 My City Plumbing Rewards points, which will be credited to their accounts upon verification of eligibility.
The Reward is limited to one award of 1,000 points per qualifying customer.
5. Notification and Award of Reward
Eligible customers will be notified once their eligibility has been successfully verified.
The 1,000 points will be credited to the qualifying customer's My City Plumbing Rewards account within 60 days of successful verification.
6. Reward Conditions
My City Plumbing Rewards Points are subject to the applicable terms and conditions of the programme.
The Reward is non-transferable, non-exchangeable and no cash alternative will be offered.
7. Acceptance of Terms and Conditions
By participating in this Offer, participants are deemed to have accepted and agreed to be bound by these terms and conditions.
8. Amendment and Cancellation
The Promoter reserves the right to amend, suspend or withdraw this Offer at any time without prior notice where it is reasonably necessary to do so.
9. Data Protection
The Promoter will process participants' personal information in accordance with its Privacy Policy, available at:
Where necessary for the administration of this Offer, the Promoter may share relevant participant information with Drayton Controls solely to verify eligibility and award My City Plumbing Rewards points. Drayton Controls will process any personal information received in accordance with its own applicable privacy policy.
10. Liability
City Plumbing Supplies Holdings Limited shall not be liable for any indirect or consequential loss arising out of or in connection with this Offer, except where such liability cannot be excluded by law.
11. Jurisdiction and Law
These terms and conditions are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
12. Promoter Details
City Plumbing Supplies Holdings Limited
Company Number: 02489546
Registered Office:
Highbourne House
Eldon Way
Crick
Northamptonshire
NN6 7SL
Giveaway and Competitions Terms & Conditions
Bristan Football Frenzy
1. Promoter
The promoter is City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies (company number 01851210), both part of the Highbourne Group (together, the “Promoter”). Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
2. The Promotion
Eligible existing customers of the Promoter will be automatically entered into a prize draw (the “Prize Draw”) if they meet the qualifying spend requirements during the Promotional Period.
Up to 61 Prizes will be awarded, one prize for each day within the promotional period. Prizes will only be awarded if the eligibility criteria is met for each day of the promotional period:
- A football shirt of your choice from the available selection provided
A link to order the football shirt from the selection available will be sent to the email address registered to the trade account.
3. Promotional Period
The promotion runs from 00:00 on 1 June 2026 until 23:59 on 31 July 2026, inclusive (the “Promotional Period”).
4. Eligibility
The Prize Draw is open only to customers who, during the Promotional Period:
- Hold an existing, approved City Plumbing trade account,
- Purchase a Bristan Frenzy Thermostatic Bar Mixer Shower & Kit within the Promotional Period;
- Are UK residents aged 18 or over; and
- Are not an Excluded Participant (see clause 9).
Spend is calculated based on invoiced value excluding VAT and credits. All entries are subject to verification. The Promoter’s decision regarding eligibility is final.
5. How to Enter
Entry is automatic. No application is required.
To qualify for entry into the Prize Draw, an eligible customer must:
- Hold a valid trade account throughout the Promotional Period; and
- Purchase a Bristan Frenzy Thermostatic Bar Mixer Shower & Kit,
- One entry per Bristan Frenzy Thermostatic Bar Mixer Shower & Kit purchased through the qualifying trade account is permitted.
6. Prize Draw Date
All qualifying entries between 1 June 2026 and 30 June 2026 will be entered into a single Prize Draw, which will take place on or around [DRAW DATE –. 1 July 2026].
All qualifying entries between 1 July 2026 and 31 July 2026 will be entered into a single Prize Draw, which will take place on or around [DRAW DATE –. 3 August 2026].
7. The Prizes
One winner will be selected for each day of the promotion:
- A football shirt of your choice from the available selection provided
Prizes will be sent to the email address registered to the trade account within 60 days of the draw date.
The prizes:
- Have no cash alternative;
- Are non-transferable;
- Can only be used on the winning account; and
- Cannot be used in conjunction with any other offer, promotion, or discount unless otherwise stated.
8. Winner Selection and Notification
Winners will be selected at random by an impartial method from all qualifying entries.
Winners will be contacted via the email address registered to their trade account within 7 business days of the draw.
If a winner does not respond within 7 days of notification, the Promoter reserves the right to withdraw the prize and select an alternative winner.
9. Excluded Participants
The following are not eligible to participate:
- Public sector organisations or housing associations;
- National or regional housebuilders or contractors;
- Businesses with more than 15 employees;
- Customers receiving bespoke, contract, or project pricing arrangements;
- Merchants, resellers, or competitors of City Plumbing or Plumbing Trade Supplies;
- Employees of the Highbourne Group, their immediate families, or agents;
- Employees of agencies or suppliers directly associated with the Prize Draw.
10. Publication of Winners
The Promoter may publish or make available the surname and county of the winners to comply with regulatory requirements, including requests from the Advertising Standards Authority.
11. Amendment or Withdrawal
The Promoter reserves the right to amend, suspend, or withdraw the promotion at any time where necessary due to circumstances beyond its reasonable control.
12. Data Protection
The Promoter will process personal data provided by entrants for the purposes of administering this competition, selecting winners, and arranging delivery or fulfilment of any prizes. This processing is carried out in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
In addition, the Promoter may use entrants’ contact details to invite them to join the Bristan on Tap installer community. Such invitations will be sent on the basis of the Promoter’s legitimate interests in growing and engaging its professional installer network. Entrants will have the opportunity to opt out of receiving such communications at any time.
Where necessary to fulfil or deliver a prize, the Promoter may share relevant personal data (such as the winner’s name, contact details, and delivery address) with carefully selected third-party suppliers, partners, or agents. Such third parties are only permitted to use the personal data for the purpose of prize fulfilment and are contractually required to keep the data secure and process it in accordance with applicable data protection laws.
The lawful basis for processing personal data is the Promoter’s legitimate interests in administering the competition, inviting participation in the Tristan on Tap installer community, and fulfilling prizes, and/or the performance of a contract with the entrant. Personal data will be retained only for as long as necessary to administer the competition, send any relevant invitations, and meet any legal or regulatory requirements.
Entrants have the right to request access to their personal data, request correction or erasure of their data, and to object to or restrict certain types of processing, including direct marketing. Requests should be directed to the Promoter using the contact details set out in the Promoter’s Privacy Policy.
For further information on how personal data is handled, please refer to the Promoter’s Privacy Policy.
https://www.highbournegroup.co.uk/privacy-policy/
13. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence.
Subject to this, the Promoter shall not be liable for any indirect or consequential loss arising from participation in the Prize Draw or use of the prize.
14. Governing Law
These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.
15. Acceptance
Participation in the promotion constitutes acceptance of these terms and conditions.
Miscellaneous Terms & Conditions
Just for you
Code is valid for 30 days from when the email was sent. Code can be redeemed online at www.cityplumbing.co.uk or in-branch. Eligible to qualifying trade cash card and credit accounts. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. The order subtotal (excluding VAT and delivery charges) must be between £50 and £1,000 to be eligible for the voucher. Voucher excludes boilers, copper pipe, smart home, tools, cable and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
We haven't seen you in a while
Code is valid for 30 days from when the email was sent. Code can be redeemed online at www.cityplumbing.co.uk or in-branch. Eligible to qualifying trade cash card and credit accounts. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. The order subtotal (excluding VAT and delivery charges) must be between £50 and £1,000 to be eligible for the voucher. Voucher excludes boilers, copper pipe, smart home, tools, cable and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
NHS Voucher Code
Eligible to NHS staff only. Discount redeemed via a single use code sent by email after emailing photo of NHS badge to customerservice@cityplumbing.co.uk. Validation of NHS staff will be required. Code can be redeemed online at www.cityplumbing.co,uk or in-branch. Voucher excludes boilers, copper pipe, smart home, tools, cable, solar products & EV chargers and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing Supplies).
Gestures of Goodwill
Codes can be redeemed online at www.cityplumbing.co.uk only. Codes are single-use and are limited to one (1) redemption per customer. Voucher excludes products from the following categories: boilers, cable, copper pipe, smart home, power tools, and all products on promotion.
All items are subject to availability. This code may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
Blue Light Voucher
The Promoter: The following terms and conditions apply to our 10% off basket values over £174.99 for all customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
Excluded Products: All boiler, cable & copper pipe products, solar products & EV chargers as detailed on the Promoter’s website. Offer: The Offer is a 10% off saving (the “Reward”) on online purchases of the Qualifying Products purchased, using the exclusive code found on https://www.bluelightcard.co.uk/ in a single transaction on the Promoter’s website within the Promotion Period (the “Qualifying Purchase”).
Eligibility: The Offer is only valid to all customers including trade account, credit account and guest customers that make the Qualifying Purchase during the Promotional Period (the “Qualifying Customer”). Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
New/Existing Customers: No account is required to redeem the Offer.
Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: accounts opened by public sector organisations or housing associations; customers with internal and / or external contract support; any and all accounts for entities which have more than 15 employees; national and regional house builder companies and / or contractors; any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and customers with internal and/or external contract support.
Notification of Reward: The Promoter will confirm to the Qualifying Customers that they have qualified for a Reward at the point of checking out the Qualifying Purchase online.
Distribution of Reward: The Reward will be applied at the point of checking out the Qualifying Purchase Online.
One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
Expiry of Offer: The Offer is only available during the Promotion Period.
No Alternatives to the Offer: No cash alternative available and the Offer is non-transferrable. The Offer is subject to the availability of stock relating to the Qualifying Products; the Promoter does not guarantee availability.
Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice.
Data Protection: We will only process your personal information as set out in the Privacy Policy.
Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Next Jump
The Promoter: The following terms and conditions apply to our 5% off basket values over £174.99 for all customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
Excluded Products: All boiler, cable & copper pipe products as detailed on the Promoter’s website. Offer: The Offer is a 5% off saving (the “Reward”) on online purchases of the Qualifying Products purchased in a single transaction on the Promoter’s website within the Promotion Period (the “Qualifying Purchase”).
Eligibility: The Offer is only valid to all customers including trade account, credit account and guest customers that make the Qualifying Purchase during the Promotional Period (the “Qualifying Customer”). Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
New/Existing Customers: No account is required to redeem the Offer.
Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: accounts opened by public sector organisations or housing associations; customers with internal and / or external contract support; any and all accounts for entities which have more than 15 employees; national and regional house builder companies and / or contractors; any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and customers with internal and/or external contract support.
Notification of Reward: The Promoter will confirm to the Qualifying Customers that they have qualified for a Reward at the point of checking out the Qualifying Purchase online.
Distribution of Reward: The Reward will be applied at the point of checking out the Qualifying Purchase Online.
One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
Expiry of Offer: The Offer is only available during the Promotion Period.
No Alternatives to the Offer: No cash alternative available and the Offer is non-transferrable. The Offer is subject to the availability of stock relating to the Qualifying Products; the Promoter does not guarantee availability.
Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice.
Data Protection: We will only process your personal information as set out in the Privacy Policy.
Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
F&F 15% off iflo and Vitellio
Codes can be redeemed online at www.cityplumbing.co.uk only. Code is limited to five (5) redemptions per customer. The voucher is exclusive to the iflo and Vitellio bathroom ranges and can be used in conjunction with any other offer, excluding any was/now offers.
All items are subject to availability. This code may not be used in conjunction with or in addition to any other discount voucher. We reserve the right to amend or withdraw this offer at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
5% off when you spend £175 - Closed User Group
Title - Perkbox / Vivup / Bright HR / Defence Discount Service (Part of BLC) / Benifex / WeDonate / Propello / Parliament Hill / General Closed User Group
The Promoter: The following terms and conditions apply to our 5% off basket values over £174.99 for all customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
Excluded Products: All boiler, smart home, boiler flues & accessories, solar, EV chargers, cable & copper pipe products as detailed on the Promoter’s website. Offer: The Offer is a 5% off saving (the “Reward”) on online purchases of the Qualifying Products purchased in a single transaction on the Promoter’s website within the Promotion Period (the “Qualifying Purchase”).
Eligibility: The Offer is only valid to all customers including trade account, credit account and guest customers that make the Qualifying Purchase during the Promotional Period (the “Qualifying Customer”). Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
New/Existing Customers: No account is required to redeem the Offer.
Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: accounts opened by public sector organisations or housing associations; customers with internal and / or external contract support; any and all accounts for entities which have more than 15 employees; national and regional house builder companies and / or contractors; any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and customers with internal and/or external contract support.
Notification of Reward: The Promoter will confirm to the Qualifying Customers that they have qualified for a Reward at the point of checking out the Qualifying Purchase online.
Distribution of Reward: The Reward will be applied at the point of checking out the Qualifying Purchase Online.
One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
Expiry of Offer: The Offer is only available during the Promotion Period.
No Alternatives to the Offer: No cash alternative available and the Offer is non-transferrable. The Offer is subject to the availability of stock relating to the Qualifying Products; the Promoter does not guarantee availability.
Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice.
Data Protection: We will only process your personal information as set out in the Privacy Policy.
Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
New Customer Cashback Acquisition
Offer applies to new cash customer accounts of City Plumbing Supplies Holdings Limited (company number 02489546) during the promotional period.
Eligibility & Qualifying Criteria: To qualify for the New Cash Customer Cashback Offer you must place a single order totalling £200 or more (exclusive of VAT and delivery fees) on www.cityplumbing.co.uk or on the City Plumbing app. The qualifying spend must be completed within 7 days of your trade account opening date. ("Offer").
Please note that your cashback will be credited to the cashback site you used to shop.
The Offer is open to UK residents aged 18 or over. The following individuals/employees are excluded from the Offer:
- New credit accounts
- existing cash account customers opening an additional cash account.
- accounts opened by public sector organisations or housing associations;
- any and all accounts who are large (more than 15 employees);
- national and regional house builder companies and / or contractors;
- any and all current employees of Highbourne Group or the immediate families of such employees;
- public sector or housing association employees; and
- any and all employees of agencies or event suppliers or their families or agents of City Plumbing Supplies Holdings Limited.
Offer further excludes the following products sold by City Plumbing Supplies Holdings:- All boiler, boiler packs, smart home, boiler flues & accessories, solar, EV chargers, cable & copper pipe products and all products on promotion.
In entering the Offer, you confirm that you are eligible to do so. Purchases invoiced and not paid in full when they fall due will not qualify. All purchases of goods, eligibility and accounts will be verified by City Plumbing Supplies Holdings Limited to ensure compliance with these terms and qualifying criteria.
In-branch purchases are not valid.
Customers must use the new account to receive the cashback Offer. All items are subject to availability. The cashback Offer is non-transferable and only applies to the account opened. This Offer cannot be used in conjunction with or in addition to any other Offer or discount. City Plumbing Supplies Holdings Limited reserves the right to amend or withdraw this Offer at any time on reasonable notice. By entering this Offer, all entrants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited (company number 02489546), Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Data Protection and Publicity:
City Plumbing Supplies Holdings Limited will only process your personal information as set out in the Privacy Policy.
General:
City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts. Registration of a new account will be deemed as acceptance of these terms.
Check-a-Trade Voucher Code
The Promoter: The following terms and conditions apply to our 10% off basket values over £175 for all customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
Excluded Products: All boiler, smart home, boiler flues & accessories, solar, EV chargers, cable & copper pipe products as detailed on the Promoter’s website. Offer: The Offer is a 10% off saving (the “Reward”) on online purchases of the Qualifying Products purchased in a single transaction on the Promoter’s website within the Promotion Period (the “Qualifying Purchase”).
Eligibility: The Offer is only valid to all customers including trade account, credit account and guest customers that make the Qualifying Purchase during the Promotional Period (the “Qualifying Customer”). Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
New/Existing Customers: No account is required to redeem the Offer.
Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: accounts opened by public sector organisations or housing associations; customers with internal and / or external contract support; any and all accounts for entities which have more than 15 employees; national and regional house builder companies and / or contractors; any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and customers with internal and/or external contract support.
Notification of Reward: The Promoter will confirm to the Qualifying Customers that they have qualified for a Reward at the point of checking out the Qualifying Purchase online.
Distribution of Reward: The Reward will be applied at the point of checking out the Qualifying Purchase Online.
One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
Expiry of Offer: The Offer is only available during the Promotion Period.
No Alternatives to the Offer: No cash alternative available and the Offer is non-transferrable. The Offer is subject to the availability of stock relating to the Qualifying Products; the Promoter does not guarantee availability.
Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice.
Data Protection: We will only process your personal information as set out in the Privacy Policy.
Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
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