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Buy now, pay later interest freePromotional Terms & Conditions
Terms & Conditions (for promotions prior to September 2022):
1. Offers are valid only for timescale between the dates shown in the individual terms and conditions on each promotion PDF.
2. All prices are correct at the time of going to press.
3. Merchants, Public Organisations, Local Authorities, Energy Schemes and British Gas are excluded from these offers.
4. All items subject to availability.
5. All photographs are used as a guide only and do not necessarily represent the products on offer.
6. City Plumbing Supplies reserve the right to alter prices, designs and performance of the products without notice.
7. City Plumbing Supplies assume no responsibility for typographical errors or omissions in the information contained in this leaflet.
8. Claims can only be accepted from Bona Fide Trade Customers.
9. The offer may not be used in conjunction with or in addition to any other discount voucher or offer.
10. We reserve the right to amend or withdraw this offer/promotion at any time without notice.
Order Promotions Terms & Conditions
Sign up to mailing list for 10% off your first order
The following terms and conditions apply to the offer:
1. The offer is 10% off any online order between the value of £50 - £1000 ex VAT (“Offer”).
2. The Offer is available for 30 days from receipt of this message. (“Offer Period”).
3. The Offer is only valid on purchases online or through our app and where we have provided a promotional code to you. The promotional code will need to be entered at the checkout in order for the Offer to be applied.
4. The promotional code can only be redeemed once.
5. All items are subject to availability.
6. The Offer excludes all boilers; all boiler packs; all copper products; all power Tools; all Smart Home products; all cable products; all solar products; all Air Source Heat Pumps, and may not be used in conjunction with or in addition to any other discount voucher or offer.
7. No cash alternative available and the code is not transferable.
8. This Offer is open to UK residents aged 18 or over (excluding those persons set out in clause 9 below).
9. The following are excluded from participating in the Offer:
a) current account customers
b) participants that have previously signed up to City Plumbing marketing;
c) accounts opened by public sector organisations or housing associations;
d) any and all accounts for entities which have more than 15 employees;
e) national and regional house builder companies and / or contractors;
f) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
g) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
h) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and
i) customers with internal and/or external contract support.
10. For the avoidance of doubt this Offer is not available on products purchased in store or by telephone.
11. By using this offer, the customer will be deemed to have accepted and be bound by these terms and conditions.
Promoter: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. We reserve the right to amend or withdraw this offer/promotion at any time without notice.
12. We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.
By participating in this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the offer.
13. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Offer: 10% Off Next Online Order
The following terms and conditions apply to the Offer:
1. The Offer is 10% off any online order between the value of £50 - £1000 ex VAT (“Offer”).
2. The Offer is available for 30 days from receipt of the first email containing the promotional code. (“Offer Period”).
3. The Offer is only valid on purchases online or through our app and where we have provided a promotional code to you. The promotional code will need to be entered at the checkout in order for the Offer to be applied.
4. The promotional code can only be redeemed once.
5. All items are subject to availability.
6. The Offer excludes boilers, boiler flues and accessories, cable, copper pipe and may not be used in conjunction with or in addition to any other discount voucher or offer.
7. No cash alternative available and the code is not transferable.
8. This Offer is open to UK residents aged 18 or over (excluding those persons set out in clause 9 below).
9. The following are excluded from participating in the Offer:
a) accounts opened by public sector organisations or housing associations;
b) any and all accounts for entities which have more than 15 employees;
c) national and regional house builder companies and / or contractors;
d) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
e) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
f) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and
g) customers with internal and/or external contract support.
10. For the avoidance of doubt this Offer is not available on products purchased instore or by telephone.
11. By using this offer, the customer will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. We reserve the right to amend or withdraw this offer/promotion at any time without notice.
12. We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. By participating in this offer, all participants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the offer.
13. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Get £10 off your next 3 orders
(when you spend £50 ex VAT or more on each order)
Code is valid for 30 days upon the send date of this email. Code can be redeemed online at www.cityplumbing.co.uk or in City Plumbing branches only. Eligible against the account number referenced only. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. Discount only applies at point of purchase. The order subtotal (excluding VAT and delivery charges) must be over £50 to be eligible for each voucher. All items are subject to availability. Voucher excludes boilers, copper pipe, smart home, power tools and cable. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
App Promotions Terms & Conditions
10% off Retail Voucher
Code is valid for 30 days from when the email was sent. To redeem code, customers must book an appointment on www.bathrooms.com within the validity period, and show the code to the Showroom Manager during the appointment. Trade cash card customers and credit accounts holders are not eligible for this code. Code is limited to one redemption per customer. The order subtotal (excluding VAT and delivery charges) must be a minimum of £2,500 to be eligible for the voucher. All items are subject to availability. Code is eligible in addition to promotional pricing. These offers may not be used in conjunction with or in addition to any other discount voucher. Resale, transfer and sharing of voucher codes are strictly prohibited. Voucher codes cannot be refunded, redeemed or exchanged for cash. We reserve the right to amend or withdraw this promotion at any time without notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions. Promoter: City Plumbing Supplies Holdings Limited (trading as City Plumbing).These Terms are governed by the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
APPYDAYS15
Code can be redeemed on the City Plumbing app only. Code is limited to one (1) redemption per customer. Customers must download and place an order on the City Plumbing app within the promotional period to get 15% off their first order. £100 ex VAT maximum discount available. Discount applies to list price only.
Please note: all items included in the Black Friday promotion are exempt and not included in the APPYDAYS promotion.
Merchants, Public Organisations, Local Authorities, Energy Schemes, British Gas and all trade customers with an agreed special arrangement price for longer than the promotional period are excluded from this voucher. Code excludes boilers, boiler flues and accessories, air source heat pumps, solar PV, cable, copper pipe, smart homes, power tools and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher.
We reserve the right to amend or withdraw this offer/promotion at any time without notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited (trading as City Plumbing) Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
10% off Next App Order
Code can be redeemed on the City Plumbing app only. Code is limited to one (1) redemption per customer. Customers must download and place an order on the City Plumbing app within the promotional period to get 10% off their second order. £100 ex VAT maximum discount available. Discount applies to list price only. Please note: all items included in the Black Friday promotion are exempt and not included in the APPYLIFE10 promotion. Merchants, Public Organisations, Local Authorities, Energy Schemes, British Gas and all trade customers with an agreed special arrangement price for longer than the promotional period are excluded from this voucher. Code excludes boilers, boiler flues and accessories, air source heat pumps, solar PV, cable, copper pipe, smart homes, power tools and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions.
Rewards Terms & Conditions
RewardsLoyalty Scheme - Terms & Conditions
These terms and conditions ("Terms and Conditions") apply to the My City Plumbing Rewards Programme under which reward points are awarded against qualifying purchases (the "Promotion"), a loyalty programme for trade customers with a current trade account registered with City Plumbing Holdings Limited (“City Plumbing”) or PTS Plumbing Trade Supplies (“PTS”) ("Account"), which is part of City Plumbing Group of companies (“Group” being the ultimate parent company of City Plumbing and any such parent company’s subsidiary companies (as defined in s1159 Companies Act 2006)). City Plumbing’s registered office is at Highbourne House, Eldon Way, Crick, Northampton, NN6 7SL and its company number is 02489546. PTS’ registered office is at Highbourne House, Eldon Way, Crick, Northampton, NN6 7SL and its company number is 02219435.
Please read these Terms and Conditions carefully and make sure that you understand them before registering for the Promotion. By completing the registration form for the Promotion online or in store, and by participating in the Promotion, the Participant (as defined below) and any representative of the Participant ("Representative"), agree to be bound by these Terms and Conditions.
1. The Promotion
1.1 The Promotion may be operated by City Plumbing or on its behalf by certain third party suppliers engaged by City Plumbing for that purpose.
1.2 The Promotion shall continue until terminated by City Plumbing in accordance with clause 7.
1.3 The Promotion is only open to trade customers of City Plumbing, The Bathroom Showroom and/or PTS with a registered trade account; and (the "Participant(s)" and each a "Participant").
1.1 Unless City Plumbing expressly agrees otherwise in writing, the definition of Participant excludes:
1.1.1 any and all holders of registered accounts with either City Plumbing, The Bathroom Showroom and PTS who are:
1.3.11 public sector organisations or housing associations and or the immediate families of such or public sector or housing association employees;
1.3.1.2 large (more than ten employees) national and regional house builder companies and/or contractors;
1.3.2. any and all current and previous employees of Highbourne Group Limited (Company Number 06216887) or any other Group company, or the immediate family members of such employees;
1.3.3. any and all employees of any agencies or event suppliers or their families or agents or any other person officially connected with the Promotion; and
1.3.4. any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group and in such instances the customer will be notified that they are not eligible for the Promotion.
1.4 If there is any uncertainty as to who may be a Participant and who may take part in this Promotion, please contact the City Plumbing Marketing Department at marketing@cityplumbing.co.uk whose decision shall be final and binding.
1.5 All accounts will be verified by City Plumbing, PTS and/or the Bathroom Showroom to ensure compliance with these Terms and Conditions.
1.6 The Promotion shall only apply to products purchased from City Plumbing, The Bathroom Showroom and/or PTS by the Participants.
1.7 In order to participate in the Promotion, Participants must first either be invited to join the promotion by a Branch Manager or branch colleague of City Plumbing, The Bathroom Showroom and/or PTS and fill in the registration form online at www.cityplumbingrewards.co.uk or directly register online at www.cityplumbingrewards.co.uk. If registering directly at the website, the customer understands that they will need to have a Trade Cash Card or Credit Account with City Plumbing, The Bathroom Showroom and/or PTS and they will have to leave three working days after opening the account before registering for the Promotion to enable the account to be opened correctly.
1.8 City Plumbing reserves the right to remove a Participant from the Promotion.
1.9 No third party or joint registrations will be accepted and only one registration per Participant and company will be accepted. Connected companies shall be deemed to be the same as the Participant to which they are connected, and deemed duplicate accounts dealt with accordingly. City Plumbing reserves the right to refuse, merge or close additional City Plumbing, The Bathroom Showroom and/or PTS accounts at any time.
1.10 Unless City Plumbing expressly agrees otherwise in writing, the primary methods of communication in connection with the Promotion shall be via the website www.cityplumbingrewards.co.uk ("Website"), emails and/or text messages (depending on the contact information supplied at registration).
1.11. Within 10 business days of an application’s approval by City Plumbing, The Bathroom Showroom and/or PTS, a Promotion account will be opened where the Participant’s rewards and benefits will be collated involving account migration where necessary (“Rewards Account”).
2. Participants
2.1 If the Participant is acting as an individual or a partnership, the Participant must:
2.1.1 register for or be invited to join the Promotion in accordance with clause 1.8; and
2.1.2 be aged 18 or over at the date of the first day of the month during which the Participant registers for the Promotion (the "Promotion Joining Date"). Each anniversary of the Promotion Joining Date (each 12month period shall be termed a "Promotion Period").
2.2 If the Participant is a limited company or another entity with separate legal identity the Representative of that Participant must:
2.2.1 be aged 18 or over;
2.2.2 confirm, by completing the registration form online, that the Representative:
2.2.2.1 has the authority to bind the Participant; and
2.2.2.2 has made the Participant aware of the Promotion and has its consent to enter the Promotion on its behalf.
2.3 It is a condition of entry to the Promotion that all information given at registration is true, current and full. It is the Participant's obligation to update (or ensure that the Representative updates) any information submitted upon registration and to ensure that the Participant's details (including its customer account details) remain accurate and up to date. All Incentives (as defined in clause5.1) and communications that need to be sent to the Participant will be sent to the address held in City Plumbing’s central customer account database, unless the delivery address is altered accordingly online. City Plumbing will not be liable for any breach of these Terms and Conditions arising from the Participant's failure to update the information submitted or for any lost, delayed or undeliverable communications. If the Participant (or its Representative) does contact City Plumbing to update any details the Participant (or its Representative) may be required to go into their City Plumbing, The Bathroom Showroom and/or PTS branch to make changes to their customer account details, unless changes can be made remotely by City Plumbing, The Bathroom Showroom and/or PTS, in which case they will be asked certain security questions before amendments to the Rewards Account are made.
2.4 If the Participant (or its Representative) fails to provide all the requested and required information (including any security information) as detailed in clause 2.3, the Participant may be disqualified and withdrawn from the Promotion and in such circumstances all points accrued within the Rewards Account will be withdrawn.
2.5 City Plumbing is not responsible for incomplete, incorrect, unclear or incomprehensible entries to the Promotion. Such entries will be void.
2.6 It is the Participant's responsibility to keep secure any information that might identify the Participant and/or its Representative and allow access to the Participant's City Plumbing, The Bathroom Showroom and/or PTS account. Neither City Plumbing nor its agents shall be responsible or liable in any way if a person is not able to Redeem (as defined in clause 5.2) or spend any Points (as defined in clause 4.1) as a result of the Participant and/or the Representative not taking proper care and security of the Participant's City Plumbing Account details.
3. Membership and Associated Benefits
3.1 Each Participant shall be awarded membership to the Promotion on registering for the Promotion, provided none of the exclusions detailed in these conditions apply.
3.2 All Participant Qualifying Spend and accrued Points (as defined in clause 4.1) will be gathered and shown on the Website in the Participant’s Rewards Account.
3.3 Participants will be able to obtain additional points through exclusive promotions and the level of Points to be awarded on these promotions will be detailed within the relevant promotion terms and conditions.
3.4 It is the responsibility of the Participant to notify City Plumbing of missing or unallocated Points (as defined in clause 4.1) at REWARDS@CITYPLUMBING.CO.UK and to provide evidence of the same to City Plumbing as soon as possible.
4. Collecting Points and Incentives
4.1 Subject to clauses 4.2 and 4.5, Participants will receive loyalty points for every £1 spent on Qualifying Spend (“Points”) which can be Redeemed (as defined in clause 5.2) for Incentives (as defined at clause 5.1 below).
4.2 "Qualifying Spend" being purchases of City Plumbing, the Bathroom Showroom and/or PTS products online or instore and purchased through the Participants account. Qualifying Spend only includes actual spend with City Plumbing, the Bathroom Showroom and/or PTS and any refunds or discounts that the Participant benefits from will not count towards the calculation of such Qualifying Spend and the award of Points.
4.3 Spend on certain products may be excluded from the Promotion at the discretion of City Plumbing.
4.4 Points will only be awarded from the Promotion Joining Date.
4.5 City Plumbing:
4.5.1 reserves the right to revise and change the Points earned referred to in this clause 4 from time to time; and
4.5.2 may from time to time award additional Points on certain products during time limited promotional periods ("Enhanced Points Promotion"). The terms set out in Schedule 2 shall apply to Enhanced Points Promotions in addition to the rest of these Terms and Conditions.
4.6 After shopping online or instore with City Plumbing, The Bathroom Showroom or PTS, Points will automatically be uploaded to the Participant’s Rewards Account within 30 days of the products being dispatched or collected.
1.2 If a Participant requires a refund on any spend made which was included within the Qualifying Spend (even after the expiry of the relevant Promotion Period), City Plumbing will deduct the value of the refund from the Qualifying Spend (the "Deducted Qualifying Spend") and any Points that were awarded in relation to that Deducted Qualifying Spend shall be deducted from the Participant's Point total in their Account (the "Deducted Points") within 90 days of the refund. If there is a shortfall in the Participant’s Point total resulting from the Deducted Points, the Participant shall pay any shortfall equivalent in cash.
4.7 If a Participant submits a Redemption (as defined in clause 5.2 below) and prior to the Participant receiving the Incentive (as defined at clause 5.1 below) any Deducted Points takes the Participant's Points total within its Rewards Account to a negative figure, City Plumbing reserves the right to cancel the Incentive which the Participant submitted the Redemption for. The Points that the Participant had submitted the Redemption for will then be returned to its Account which the Participant may go onto submit a further Redemption in due course.
4.8 City Plumbing reserves the right to refuse to allocate Points to any transaction which it has reason to believe it is a fraudulent transaction. City Plumbing’s decision as to which spend by a Participant will and will not count towards the Qualifying Spend shall be binding on the Participant and final.
4.9 All Incentives are subject to availability, amendment or withdrawal by City Plumbing at any time without prior notice.
4.10 We will not exchange any Points for cash and the Promotion is non-transferrable.
4.11 Some discounts, promotions and offers from our affiliate partner(s) can be purchased by cash, with no exchange of accrued Points, provided that the Participant is registered for a Rewards Account
4.12 City Plumbing will collate all Donations made in each half of a calendar year in a separate account and make a payment to the Charity to the same value as the aggregate amount of all Donations collated over the relevant period; such payment shall be made in the name of ‘Customers of City Plumbing Supplies Holdings Limited’.
4.13 Participants who utilise their Points to make a Donation will receive an automated email from City Plumbing confirming the aggregate amount of the Donation and the date it was made to the Charity.
4.14 City Plumbing (and/or its agents) will record all Qualifying Spend for the relevant Promotion Period and the corresponding Points that have accrued in connection with that Qualifying Spend in the Rewards Account. Points will be updated in the Rewards Account on a regular basis.
4.15 City Plumbing and its agents reserve the right to correct any mistakes that are made in respect of the Qualifying Spend and/or the number of Points issued to the Participant but recommends that the Participant keeps records of its transactions so that it (or the Representative) can check that the information held is accurate. Any queries in connection with the number of Points accrued should be presented in writing to City Plumbing at the email address in clause 3.4 (REWARDS@CITYPLUMBING.CO.UK).
4.16 Incentives will be advertised on the Website and, subject to availability, may be exchanged for the appropriate number of Points at any time while they appear on the Website, provided that the Participant has accrued sufficient Points.
4.17 Participants must have enough Points to meet the full value of the Incentive. Participants cannot make part payment of Points towards an Incentive. Redeemed Points cannot be used again and the Participant's Rewards Account balance will be reduced to reflect the number of Redeemed Points.
4.18 Points cannot be Redeemed until such time as they are credited to a Rewards Account. In the event that a credit note or refund is issued to a Participant, City Plumbing shall be entitled to subsequently reduce the number of Points accrued to the Participant's Rewards Account or (if already Redeemed) clawback the value of the relevant Points from future accruals of Points.
4.19 The Participant is the holder of its Points and is responsible for their security. City Plumbing are the overall owners of all Points and they remain its property at all times, until Redeemed by the Participant as the Rewards Account holder.
4.20 The Participant cannot transfer, sell or use its Points for any purpose except as permitted under these Terms and Conditions. If the Participant attempts to transfer Points in any way that is not permitted by these Terms and Conditions City Plumbing reserves the right to take such action against the Participant as it considers appropriate.
4.21 Dates on which the Incentives will take place will be available on the Website or otherwise confirmed by the relevant agent and/or Promotion Partner (as defined in clause 5.5).
4.22 City Plumbing reserves the right to modify the details or dates of any Incentives or the Promotion without prior notice at any time and for any reason.
4.23 City Plumbing further reserves its right to substitute any Incentive with an incentive/reward of equivalent value in the event of circumstances outside of its control.
4.24 Points must be Redeemed (as defined in clause 5.2) within 12 calendar months of the date they were credited to the Rewards Account. All Points will expire and be removed from the Account 12 calendar months from the date they were credited to the Account. The Participant will not be entitled to any compensation or damages from City Plumbing and/or its agents in connection with those forfeited in accordance with this clause 4.25.
5. Claiming an Incentive
5.1 Points can be Redeemed against goods and services advertised and available on the Website (“Incentives”).
5.2 If a Participant wishes to redeem its Points against Incentives, it must submit an online redemption form via the Website for any Incentives that it wishes to claim (a "Redemption", and “Redeem” and “Redeemed” shall be construed accordingly). At the point in time that the Redemption is submitted, the Participant must have sufficient Points within its Account for the Incentive being claimed.
5.3 Certain Incentives are subject to limited availability and may change. The Participant acknowledges and understands that all Incentives may be withdrawn or cancelled by City Plumbing (in its absolute discretion) without notice.
The number of Points payable for each Incentive is shown on the Website and may be amended at any time prior to the Participant submitting a Redemption for a particular Incentive.
5.4 Despite the efforts of City Plumbing and/or its agents and Promotion Partners (as defined in clause 5.5), some Incentives advertised on the Website may have been attributed with an incorrect value (i.e. the number of Points payable for that Incentive). If this is the case City Plumbing and/or its agent will contact the Participant or the Representative (if any) and determine how best to proceed. For the avoidance of doubt, there will be no obligation on City Plumbing to provide Incentives for the number of Points advertised where such an error has been made, whether by City Plumbing, a Promotion Partner (as defined in clause 5.5), an agent or any other third party.
5.5 The Participant acknowledges that transactions on which Points are Redeemed may be made directly with third party merchants and/or suppliers (the "Promotion Partners", each a "Promotion Partner") who may offer links to their websites via the Website ("Third Party Sites"). These links are provided for your information only and such links should not be interpreted as approval by City Plumbing of those Third Party Sites or information a Participant may obtain from them.
5.6 City Plumbing is not responsible for Third Party Sites nor for any product information or services supplied through or in connection with such Third Party Sites.
5.7 City Plumbing has no responsibility for the standard, quality or otherwise of any Incentives, goods or services received or supplied by a Promotion Partner or the failure of any Promotion Partner to honour a Redemption and any claims in relation to the same must be made directly with the Promotion Partner.
5.8 Any dealings that the Participant, the Representative or the Nominee(s) (as defined in clause 5.12) may enter into with any Promotion Partner (or other third party) will be solely between them and that Promotion Partner (or other third party), including any transaction for the purchase of products from such Promotion Partners (or other third parties). All such dealings will be subject to the terms and conditions and privacy policies of such Promotion Partners (or other third parties) as are applicable to such transactions.
5.9 No change to, or cancellation of, an Incentive can be made by the Participant after it has been booked in accordance with the information submitted on the online Redemption form.
5.10 If the Participant wishes to amend their Incentive in any way (such as extending their stay or adding additional persons) the Participant must state this when claiming their Incentive and any additions or extensions will be subject to further fees. City Plumbing and their agents will endeavour to provide suitable arrangements and will require the Participant to pay any additional costs before such arrangements can be made.
5.11 Once Redeemed, the Incentive cannot be transferred, exchanged, sold or in any way traded. The Incentive cannot be used for third party entertainment or gifted or awarded to a third party who is not within the employ of the Account holder without the written consent of City Plumbing, The Bathroom Showroom or PTS.
5.12 For the avoidance of doubt, Incentives earned by a business holding an Account shall be for the benefit of the named account holder and not any other individual (including the Representative). It is for the named account holder (i.e. the Participant) to nominate the person or persons who is/are to receive the Incentive ("Nominee(s)") at the time the online redemption form is submitted. The Nominee must be an employee of the Participant.
5.13 Any Incentives that a Nominee receives are received purely in the capacity of an agent, acting on behalf of the Participant. It will be the responsibility of the Participant to determine who has access to the Promotion on its behalf and any decision entitling individuals to be the recipient of Incentives rests with the Participant and not with City Plumbing.
5.14 Incentives shall only be permitted to go ahead if: (i) on the date of applying for the Incentive the Participant has no outstanding invoices attributable to the Promotion Period; and (ii) their trade account with either City Plumbing, The Bathroom Showroom or PTS has not been suspended by either City Plumbing, The Bathroom Showroom or PTS due to non-payment/legal issues.
5.15 The Participant agrees to make all Nominees aware of these Terms and Conditions.
6. Liability
6.1 Subject to clause 6.2:
6.1.1 City Plumbing shall under no circumstances whatsoever be liable to the Participant, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (i) any acts or failures of any Promotion Partner or other third party; or (ii) for any loss of profit, or any indirect or consequential loss arising under or in connection with the Promotion or the participation in the Promotion by any Participant or any Nominee; and
6.1.2 City Plumbing accepts no responsibility for any loss or damage caused by the negligence of City Plumbing, its servants or agents out of or in connection with this Promotion except where caused by wilful neglect of City Plumbing, its employees or agents.
6.2 Nothing in these Terms and Conditions excludes or limits City Plumbing liability for:
6.2.1 death or personal injury resulting from the negligence of City Plumbing, its employees or agents;
6.2.2 fraud or fraudulent misrepresentation; or
6.2.3 any matter in respect of which it would be unlawful for City Plumbing to exclude or restrict liability.
6.3 The Participant indemnifies City Plumbing and its Group (and its employees, officers, directors, agents, marketing partners and affiliates) for all losses, damages, rights, claims and actions of any kind in connection with or arising from:
6.3.1 any breach of these Terms and Conditions by the Participant or any person it selects to receive the Incentive; and
6.3.2 the delivery of any Incentive;
6.3.3 the acceptance of any Incentive;
6.3.4 the use of any Incentive; and/or
6.3.5 the misuse of any Incentive.
6.4 The Participant acknowledges and agrees that accepting an Incentive may be subject to tax and/or National Insurance. The Participant shall be fully responsible for any income tax, national insurance contributions and VAT payable as a result of or in connection with the receipt by the Participant or any individual selected by it of an Incentive. The Participant and shall indemnify City Plumbing for and in respect of any VAT, corporation tax, income tax, National Insurance and social security contributions (to the extent permitted by law) assessed on or becoming payable by City Plumbing or any member of its Group to HM Revenue and Customs (or any other tax authority in any jurisdiction) as a result of or in connection with the receipt by the Participant or any individual selected by it of an Incentive. The Participant and shall indemnify City Plumbing for and in respect of and any other liability, deduction, contribution, assessment or claim arising from or made in connection with receipt by the Participant or any individual selected by it of an Incentive. For further information the Participant should contact its nearest Inland Revenue Office.
7. Termination
7.1 City Plumbing reserves the right to amend, suspend, cancel, withdraw or alter the Promotion and any Incentive in whole or in part at any time, including these Terms and Conditions, without prior notice or compensation and the Participant's right to use any accumulated Points will be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing, its agents or any third party.
7.2 City Plumbing may terminate the Participant's participation in the Promotion and cancel or suspend any Points in the Participant's City Plumbing Account by notifying the Participant and/or the Representative (if any) in writing if City Plumbing reasonably believes that the Participant and/or the Representative:
7.2.1 has acted in a way that harms City Plumbing or any member of its Group, or any of its or their agents, the Promotion or any Promotion Partner;
7.2.2 has engaged in any illegal or fraudulent activities;
7.2.3 has collected or Redeemed Points dishonestly or in a way that breaches these Terms and Conditions;
7.2.4 has acted in a hostile, abusive or aggressive manner towards any of City Plumbing employees, any member of its Group’s employees, any of its agents' employees or any of its Promotion Partner's employees;
7.2.5 has knowingly provided false or misleading information at any time in relation to the Participant's participation in the Promotion;
7.2.6 has breached or attempted to breach any of the terms relating to the Participant's Rewards Account or their City Plumbing Account Reward Account (including, but not by way of limitation, failing to pay its Trade Account in accordance with the applicable payment terms); and/or
7.2.7 has had a zero balance on its City Plumbing, The Bathroom Showroom or PTS Account for a consecutive 12 month period.
7.3 In the event that the Participant's City Plumbing, The Bathroom Showroom or PTS Account is withdrawn from the Promotion or is terminated at City Plumbing’s discretion, the Participant's right to use any accumulated Points will be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing, its agents or any third party. The Participant’s Reward Account shall be withdrawn or terminated if City Plumbing suspects fraud or for non-payment of invoices under the agreed payment terms relevant to the specific Account.
7.4 The Participant or the Representative can choose to withdraw the Participant's participation in the Promotion at any time by contacting the Promotion Administrator by email at REWARDS@CITYPLUMBING.CO.UK. Any accumulated Points not claimed by the date of withdrawal shall be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing and/or its agents.
8. Data Protection and Publicity
8.1 City Plumbing will process the personal data of Participants, Nominees and other individuals in accordance with our privacy notice https://www.highbournegroup.co.uk/privacy-policy/
8.2 The Participant acknowledges that City Plumbing may contact the Participant to participate in future publicity or PR activities, which may involve taking photographs.
9. Additional terms and conditions
9.1 In addition to, or in conjunction with, the main body of Terms and Conditions and the applicable terms and conditions of any Promotion Partners:
9.1.1 the terms of Schedule 1 of these Terms and Conditions will apply to specific relevant Incentives; and
9.1.2 the terms of Schedule 2 of these Terms and Conditions will apply to Enhanced Points Promotions.
10. General Conditions
10.1 These Terms and Conditions replace all previous versions and are correct as at the date indicated on page above. City Plumbing reserves the right to amend these Terms and Conditions, the Website Terms of Use, the Privacy Policy, the Acceptable Use Policy and/or the Cookie Policy at any time. Participants who continue to participate in the Promotion following any such amendments will be considered to have accepted such updated documents.
10.2 Any advice or actions of City Plumbing employees, the employees of any of the agents or the employees of any Promotion Partners engaged in connection with the Promotion, that is contrary to these Terms and Conditions will not have the effect of amending these Terms and Conditions.
10.3 City Plumbing (and its employees, officers, directors, agents, marketing partners and affiliates) shall not be in breach of these Terms and Conditions or be liable for any disruption to the Promotion, an Incentive, or any delay in performing or failure to perform, any of its obligations under these Terms and Conditions if such disruption, delay or failure results from events beyond the reasonable control of City Plumbing. Such circumstances shall include, but not be limited to, acts of God, adverse weather, fire, flood, computer virus, mobile phone failures, bugs, sabotage, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or unrest, terrorism or supervening legislation.
10.4 City Plumbing reserves the right to vary these Terms and Conditions or cancel the Promotion at any stage in the event of circumstances arising beyond its reasonable control.
10.5 No failure or delay by City Plumbing to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
10.6 No one other than City Plumbing and the Participant, their successors and permitted assignees, shall have any right to enforce any of these Terms and Conditions.
10.7 Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership between City Plumbing and any of the Promotion Partners.
10.8 These Terms and Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the English courts shall have exclusive jurisdiction over any proceedings in connection with these Terms and Conditions and City Plumbing Promotion.
10.9 The Participant's statutory rights are not affected by any of the above Terms and Conditions.
10.10 Any correspondence regarding the Promotion should be addressed to the My City Plumbing Rewards Promotion Administrator at: City Plumbing Supplies Holdings Limited, Highbourne House, Eldon House, Eldon Way, Crick, Northamptonshire NN6 7SL.
SCHEDULE 1 - ADDITIONAL TERMS
1. Incentives involving overseas travel will require each traveller to have a valid passport at the time of travel.
2. When the Incentive involves air travel, the individuals due to receive the Incentive will be responsible for any costs accrued for airport parking and any other ancillary expenses.
3. Transfers to and from UK mainland airports or the venue where an Incentive is to take place are not included in the Incentive itself (unless expressly stated). For the avoidance of doubt, Participants located outside the UK mainland are responsible for their own transfer to the UK mainland or the venue where an Incentive is to take place. Flight tickets from a mainland UK airport are included in an Incentive only where stipulated.
4. If the Incentive includes a trip or a holiday, it is the responsibility of the main traveller to ensure that their family or travel companions who are accompanying them on the trip all have the necessary travel insurance, any recommended inoculations or other medical precautions and visas/passports at the time of travel. City Plumbing and any suppliers linked with the Promotion will not be held responsible for any travellers having inadequate travel insurance or being unable to travel through not having the necessary or valid passport or visa.
5. All Incentives are offered subject to availability and restrictions may be imposed as to when each Incentive may be taken. Travel must take place within 6 months of the date on which the Participant claims the Incentive. Travel is excluded during all UK bank or public holiday periods and further date exclusions may apply, as shown within the description of each Incentive on the Website. Excluded dates may be amended at any time prior to the Participant claiming the Incentive, without prior notice.
6. Once an Incentive has been claimed by a Participant, no cancellations, refunds or other amendments will be possible. However, for certain sporting fixtures or other events that are taking place on a specific date, the relevant Promotion Partner may be able to accept cancellations and a reallocation of relevant Points if at least 4 weeks prior notice is provided. Where we have indicated on our Website that a cancellation may be permitted, the relevant sporting event needs to be cancelled directly with the relevant Promotion Partner. City Plumbing will have no liability in relation to any such cancellation and the Participant will need to engage the Promotion Partner regarding any consequences resulting from this.
7. City Plumbing cannot be held responsible for any travel or banning restrictions imposed by the UK police, borders agency or courts in relation to any individuals due to receive the Incentive.
8. Those participating in motor-based Incentives (cars/bikes, on/off road, official track) must hold a current full and valid UK driving licence.
9. The list of brands and value denominations may be detailed and updated on the City Plumbing Website from time to time, at the sole discretion of City Plumbing.
10. City Plumbing is not directly linked to any of retailers whose products are listed on the Website and any arrangement to Redeem Points against an Incentive is a contract directly with the Promotion Partner. The Promotion Partner supplying the Incentive shall be responsible for and take all liability for claims, whether in contract or in tort (including negligence) or otherwise, arising out of or in connection with the Incentive. In the event that any one such company is unable or unwilling to meet its obligations then City Plumbing will have no liability.
11. In the case of Redemption of technology goods, (including domestic appliances, electrical, audio visual, information technology and other similar items), such goods will be delivered to the Participant within a maximum of 28 days of the date of the Redemption. City Plumbing will not be responsible for any loss or damage caused to the end user by late delivery.
12. The Participant must supply a contact name and telephone number; (preferably be a mobile telephone) to support delivery of all Incentives.
13. After receipt of any technology goods by the Participant, the Participant assumes all risks associated with the technology goods. It is the responsibility of the Participant to examine the technology goods on delivery. The Participant must notify any claim based on any defect in the condition of the technology goods on delivery to City Plumbing within 3 days from the date of delivery.
14. Return postage costs will be the Participant's responsibility and must be by insured delivery. Goods will be inspected on return and to be accepted for credit or replacement must be undamaged and in as new original condition and packaging.
15. All technology goods will be covered by the warranty terms offered by each respective manufacturer.
16. Expenses incurred during or as a result of participation in any of the Incentives which are not specifically stated to be included in the Incentive are not included in the Incentive and shall be for the Participant's own account. For example, unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to and from an Incentive.
17. In the event of any dispute, the decision of City Plumbing and its appointed representatives is final in all matters and no correspondence shall be entered into.
SCHEDULE 2 - ENHANCED POINTS PROMOTIONS
1. General terms applicable to each and every Enhanced Points Promotions:
01.1 From time to time City Plumbing will run Enhanced Points Promotions where Participants can collect additional Points during the applicable promotional period ("Enhanced Points Promotion Period"). Each Enhanced Points Promotion Period will apply to a qualifying product/product range/or product category in respect of each Enhanced Points Promotion, (the "Qualifying Product").
01.2 An Enhanced Points Promotional Rate will apply to each particular Enhanced Points Promotion. The details of the different Enhanced Points Promotional Rates that may apply are set out on the Website.
01.3 City Plumbing shall communicate to Participants the details (including the applicable enhanced Points Promotion Period, the applicable Qualifying Product and the applicable Enhanced Points Promotional Rate) in respect of each particular Enhanced Points Promotion from time to time.
01.4 The main body of those Terms and Conditions shall apply to each and every Enhanced Points Promotion in addition to the terms of this Schedule 2.
2. Details of specific types of promotion
Double Points Promotion
During this Enhanced Points Promotional Period Participants collect double points when they purchase Qualifying Products, as detailed on the Website from time to time.
Triple Points Promotion
During this Enhanced Points Promotional Period, Participants collect triple Points when they purchase Qualifying Products, as detailed on the Website from time to time.
Fixed Points Promotion
During this Enhanced Points Promotional Period Participants as advertised on the Website from time to time will receive the number of Points as detailed on the Website.
Refer A Friend
City Plumbing Supplies Holdings Limited – Refer a Friend
The following terms and conditions apply to our ‘Refer a Friend’ offer for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
1. Promotion Period: 00:00am on 1st May to 11:59pm on 30th June 2025 inclusive.
2. Qualifying Products: All products sold by the promoter, excluding all boilers and all air source heat pumps sold by the promoter on its website. For more information on excluded products, see: https://www.cityplumbing.co.uk/c/product/boilers/c/1800006/ for boilers; and https://www.cityplumbing.co.uk/c/product/heating/heat-pumps/c/1800020/ for air heat source pumps.
3. Offer: the award of 2,000 loyalty points, which is subject to the below steps which must be followed:
3.1. Any trade account customer who has a My City Plumbing Rewards loyalty scheme account (https://rewards.cityplumbing.co.uk/Account-Login) (the “Loyalty Scheme”) must send a Referral Email (as defined in clause 4.1 below) to a trade account customer who does not have a Loyalty Scheme account (“New Loyalty Customer”), to sign up to the Promoter’s Loyalty Scheme during the Promotion Period (“Referring Customer”);
3.2. The New Loyalty Customer must click on the Referral Link (as defined in clause 4.1 below) within the Referral Email and complete and submit an application on the Referral Link to sign up to the Promoter’s Loyalty Scheme during the Promotion Period (the “Qualifying Customer”) (subject to clause 4.6); and
3.3. The Qualifying Customer must spend a total of £200 on Qualifying Products in one or more transactions within 30 days of receipt of Notification of Loyalty Scheme Account (as defined in clause 4.5) (the “Qualifying Purchase”).
Where a Referring Customer has successfully referred a Qualifying Customer within the Promotion Period and the Qualifying Customer has made a Qualifying Purchase within 30 days of receipt of Notification of Loyalty Scheme Account, the Referring Customer and the Qualifying Customer shall each receive 2,000 loyalty points which will be awarded to their Loyalty Scheme account (“Reward”). The receipt and use of any loyalty points is subject to the terms and conditions of the Loyalty Scheme which can be found here: Terms and Conditions (cityplumbing.co.uk)
4. Eligibility:
4.1. The Offer is only valid to Referring Customers who draft, complete and send a referral email on the promoter’s website here: (https://rewards.cityplumbing.co.uk/Campaign-Details/CampaignId/51) which contains a unique referral link (“Referral Link”) to sign up to the promoter’s Loyalty Scheme (“Referral Email”) and send the Referral Email to a New Loyalty Customer within the Promotion Period.
4.2. The Offer is only valid to Qualifying Customers who have successfully registered to the Loyalty Scheme within the Promotion Period and received receipt of the completed registration to the Loyalty Scheme from the Promoter in accordance with clause 4.5, who make a Qualifying Purchase within 30 days of receiving Notification of Loyalty Scheme Account from the Promoter.
4.3. The Offer cannot be retrospectively applied to any purchases made during the Promotion Period by a customer who at the time of purchase is not a Qualifying Customer or has not successfully completed registration to the Loyalty Scheme and received Notification of Loyalty Scheme Account from the Promoter in accordance with clause 4.5.
4.4. Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and the eligibility terms of the Loyalty Scheme. All decisions by the Promoter are final.
4.5. The Promoter will confirm receipt of the completed registration to the Qualifying Customer and notify the Qualifying Customer when their Loyalty Scheme account has been opened by email, within 48 hours of the date of receipt of the completed Loyalty Scheme registration form by the participant (“Notification of Loyalty Scheme Account”). The Promoter will notify the Qualifying Customer of any issues with the Loyalty Scheme registration form within 48 hours of the date of receipt of the completed Loyalty Scheme registration form by the participant.
4.6. If there are any issues with the Qualifying Customer’s Loyalty Scheme registration, the New Loyalty Customer must rectify these issues following notification from the Promoter otherwise Qualifying Purchases will not be eligible for the Offer until those issues are resolved.
4.7. In respect of any Qualifying Purchases which are made within 30 days of the receipt of the completed application form to sign up to the Loyalty Scheme, but before the Qualifying Customer receives confirmation from the Promoter that their Loyalty Scheme account has been successfully opened, the promoter will verify if the customer was a Qualifying Customer at the time of the Qualifying Purchase and if satisfied that all the criteria are met, the Promoter will apply the Reward to the Qualifying Customer’s Loyalty Scheme account and to the Referring Customer’s Loyalty Scheme account in accordance with clause 9.
4.8. If the New Loyalty Customer does not receive confirmation from the Promoter that their Loyalty Scheme account has been successfully opened within 48 hours of submission of the Loyalty Scheme registration form, the New Loyalty Customer must contact the Promoter at rewards@cityplumbing.co.uk who will verify if the New Loyalty Customer was a Qualifying Customer at the time of the Qualifying Purchase, that all the criteria are met and apply the Reward to the Qualifying Customer’s Loyalty Scheme account once it has been successfully opened by the Promoter and to the Referring Customer’s Loyalty Scheme account in accordance with clause 9.
5. Maximum Number of Rewards: Referring Customers are limited to a maximum of five Referral Emails which can be sent to New Loyalty Customers during the Promotion Period.
6. New/Existing Customers: this Offer is open to existing trade customers who do have a Loyalty Scheme account who send a Referral Email to a New Loyalty Customer which submits an application to sign up to the promoter’s Loyalty Scheme during the Promotion Period prior to making a Qualifying Purchase within 30 days of receipt of Notification of Loyalty Scheme Account in accordance with clause 4 (Eligibility) above.
7. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:
7.1. accounts opened by public sector organisations or housing associations;
7.2. any and all accounts for entities which have more than 15 employees;
7.3. national and regional house builder companies and / or contractors;
7.4. any and all current employees of Highbourne Group Limited (Co No 06216887) or any companies in its Group, or the immediate families of such employees;
7.5. merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies);
7.6. customers with internal and/or external contract support; and
7.7. Referral Emails cannot be sent to trade account customers who have an existing Loyalty Scheme account.
8. Notification of Reward: within a reasonable time following the verification of registration to the Loyalty Scheme by the Promoter, and the verification that a Qualifying Purchase has been made in accordance with these terms subject to clause 4 (Eligibility) above, the Promoter will notify the Qualifying Customer and the Referring Customer by email that 2,000 loyalty points will be added to the Qualifying Customer’s Loyalty Scheme account and 2,000 loyalty points will be added to the Referring Customer’s Loyalty Scheme account in accordance with the terms and conditions of the Loyalty Scheme found here: Terms and Conditions (cityplumbing.co.uk).
9. Distribution of Reward: The Reward will be distributed to both the Referring Customer and the Qualifying Customer as follows: the 2,000 loyalty points will be issued automatically in accordance with the terms and conditions of the Loyalty Scheme found here: Terms and Conditions (cityplumbing.co.uk). Any issues with accessing or using the Reward should be raised with rewards@cityplumbing.co.uk. This must be done before expiry of the Reward.
10. Expiry of Reward: The validity of the loyalty points is detailed in the terms and conditions of the Loyalty Scheme which can be found here: Terms and Conditions (cityplumbing.co.uk).
11. Terms and Conditions Relating to Use of the Reward: The terms relating to the loyalty points are detailed in the terms and conditions of the Loyalty Scheme which can be found here: Terms and Conditions (cityplumbing.co.uk). If there are any inconsistencies or conflict between the terms of the Loyalty Scheme and these Terms and Conditions, these Terms and Conditions shall take precedence.
12. No Alternatives to the Reward: No cash alternative available and the Reward is non-transferrable.
13. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
14. Amendment and Cancellation: We reserve the right to amend or withdraw this Offer/promotion at any time without notice.
15. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.
16. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
17. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
18. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Golf Vouchers Rewards Prize Draw
The following terms and conditions apply to our “Monthly Prize Draw” (the “Prize Draw”) which takes place throughout September in branch and online for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
1. Promotional Period: 00:00am on 1st March to 11:59pm on 30th April 2025 inclusive.
2. Draw Date: 15th May 2025.
3. Prizes: 5x £500 The Golf gift voucher
4. Eligibility:
- The Prize Draw is only open to trade account customers who have a valid trade account on the Draw Date, have access to the internet and are not an Excluded Participant (as detailed in paragraph 6).
- Entrants must be a registered member of My City Plumbing Rewards.
- Entrants will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
- Entrants must make the qualifying spend to enter (detailed in point 5 below) as well as opt-in to the draw via the Rewards platform during the promotional period. (https://rewards.cityplumbing.co.uk/).
- Customers who opt-in during the promotional period, or at the end of the month having made qualifying spend will have entries retrospectively added into the draw.
5. How to enter the Prize Draw: Customers must opt-in to participate in the draw via their Rewards account. Participants can enter the Prize Draw by achieving the qualifying spend below in a singular transaction during the promotional period:
- £500 will earn the customer 1 draw entry
- £1000 will earn the customer 3 draw entries
- £1500 will earn the customer 5 draw entries
6. Excluded Participants:
- accounts opened by public sector organisations or housing associations;
- customers with internal and/or external contract support;
- any and all accounts for entities which have more than 15 employees
- national and regional house builder companies and / or contractors;
- any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
- public sector or housing association employees;
- any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
- merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies);
- any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group.
7. Notifying the Winner: The Prize Draw winner will be selected at random by an impartial individual using a random generator on the Draw Date.
Within 7 business days of the Draw Date, the Promoter will attempt to contact the Prize Draw winners via direct message on the email registered to their Rewards account. The Promoter reserves the right to re-draw the Prize Draw if the winners cannot reasonably be contacted or does not respond to the Promoter within 7 days of being contacted by the Promoter.
8. Distribution of Prize: Five prizes will be awarded in the Prize Draw. The Promoter reserves all rights to disqualify entrants if their conduct is contrary to the spirit or intention of the prize competition. The Prize to be delivered is supplied by the Promoter. The Prize will be issued by email with a message notifying the winner that they have won a Prize, within 10 business days of the winner being selected.
9. Award of Prize: The Promoter shall either publish or make available information that indicates that a valid award took place. The decision of the Promoter regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into regarding it.
10. No Alternatives to the Prize: No cash alternative is available to the Prize.
11. Acceptance of Terms and Conditions: By entering the Prize Draw, all participants will be deemed to have accepted and be bound by these terms and conditions.
12. Amendment and Cancellation: If circumstances arise that are beyond the reasonable control of the Promoter, we reserve the right to amend or withdraw this Prize Draw at any time without notice.
13. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.highbournegroup.co.uk/privacy-policy/. Details of the winner including their surname and county will be available on written request by any regulatory authorities, including the Advertising Standards Authority.
14. Liability: The Promoter shall under no circumstances whatsoever be liable to the prize winner in respect of the Prize, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Prize Draw. The Promoter shall not be responsible or liable for any entries which are not received for any reason.
15. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
16. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Buy the Lot
City Plumbing Supplies Holdings Limited – Buy the Lot £75 Love2Shop e-voucher offer
The following terms and conditions apply to our £75 Love2Shop e-voucher for meeting the minimum spend requirement detailed below (“Offer”) for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
Promotional Period: 24 March 2025 to 10 May 2025 inclusive.
2. Offer: The Offer is: (i) an electronic £75 Love2Shop voucher (“Reward”) for any trade account customer that is a member of the Promoter’s loyalty scheme found here: [https://rewards.cityplumbing.co.uk/Welcome-to-My-City-Plumbing-Rewards] (the “Loyalty Scheme”) and makes a Qualifying Purchase (as defined below) within the Promotional Period (the “Offer”). The receipt and use of any loyalty points is subject to the terms and conditions of the Loyalty Scheme which can be found here: [https://rewards.cityplumbing.co.uk/Terms-and-Conditions].
3. Qualifying Purchase: Any single transaction purchase made in-store at the Bathroom Showroom by a Qualifying Customer that totals £2000 or over excluding VAT during the Promotional Period. Boiler purchases shall be excluded from this promotion and will not count towards any Qualifying Purchase.
4. Eligibility:
The Offer is only valid to trade account customers that are members of the Loyalty Scheme during the Promotional Period (the “Qualifying Customer”).
This offer cannot be retrospectively applied to any purchases made during the Promotional Period by a customer who was not a member of the Loyalty Scheme at the time of purchase and during the Promotional Period.
Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and the eligibility terms of the Loyalty Scheme. All decisions by the Promoter are final.
For any customers that join the Loyalty Scheme, registration must take place by 12:00pm on 7th May 2025 to be eligible for the Offer. The Promoter will confirm receipt of the completed registration to the Loyalty Scheme and notify the Qualifying Customer of any issues with the Loyalty Scheme registration form within 48 hours of the date of receipt the completed Loyalty Scheme registration form by the participant. Please note:
any Qualifying Purchases made prior to the Promoter confirming receipt of the completed registration shall not be eligible for the Reward; and
if there are any issues with the Loyalty Scheme registration that the customer has not rectified following notification from the Promoter, Qualifying Purchases will not be eligible until those issues are resolved.
5. Maximum Number of Rewards: There are no maximum number of Rewards a Qualifying Customer can obtain during the Promotional Period.
6. New/Existing Customers: This offer is open to both new and existing trade customers provided that they are or become Loyalty Scheme members prior to making a Qualifying Purchase in accordance with section 4 (Eligibility) above.
7. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:
accounts opened by public sector organisations or housing associations;
any and all accounts for entities which have more than 15 employees
national and regional house builder companies and / or contractors;
any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and
customers with internal and/or external contract support.
8. Distribution of Reward: The Reward will be distributed as follows:
£75 Love2Shop voucher code – the voucher will be sent to the email address linked to the customer account of the Qualifying Customer within 61 days of the end of the Promotional Period. The £75 Love2Shop voucher code will be issued on behalf of the Promoter by its designated third-party provider, [City Plumbing Supplies Holdings Limited (company number 02489546].
Any issues with accessing or using the Reward should be raised with [marketing@cityplumbing.co.uk]. This must be done before expiry of the Reward.
9. Expiry of Reward: The £75 Love2Shop voucher will be valid from the date of receipt up to and including such period as notified to you upon receipt of the Love2Shop voucher under Love2Shop’s terms and conditions which can be found here: [https://www.love2shop.co.uk/site-tcs].
10. Terms and Conditions Relating to Use of the Reward: The electronic Love2Shop voucher will be issued on behalf of the Promoter, but Love2Shop’s terms and conditions, which are linked above, will apply to the use of the Love2Shop voucher code.
11. One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
12. No Alternatives to the Reward: No cash alternative available and the Reward is non-transferrable.
13. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
14. Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice.
15. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.
16. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
17. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
18. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Summer at City
The following terms and conditions apply to our ‘New Account Incentive Promotions’. Offers apply to new customer cash or credit accounts of City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies (company number 02219435).
Customers will be rewarded for the new Account Incentive as outlined below:
If you open a trade account between 1st May 2025 and 31st August 2025 and spend £2,500 ex VAT in your first 90 days of opening your cash or credit account you can pick from the below gifts. All prizes are subject to availability
- Statesman Wood Pizza Oven, 13 Inch
- JBL Flip 6 Portable Waterproof Speaker
- Weber Compact 47cm BBQ
- £100 Amazon e-voucher
Claiming a prize
Qualifying spend will be tracked and assessed 90 days after the new account opening, if not before.
After assessment, qualifying customers will be notified of their qualification and available prizes via email, providing email marketing consents are granted, and through the My City Plumbing Rewards website.
Qualifying customers will choose their gift on the My City Plumbing Rewards website and their prize will be delivered to their home / local branch for collection. Customers can expect their gift to be ready within 30 days of making their selection.
The Offer is open to UK residents aged 18 or over. The following individuals/employees are excluded from the Offer, except if notified directly as an exception to these exclusions:
- existing credit account customers opening an additional credit account;
- existing cash account customers opening an additional cash account.
- accounts opened by public sector organisations or housing associations;
- any and all accounts who are large (more than 15 employees);
- national and regional house builder companies and / or contractors;
- any and all current employees of Highbourne Group or the immediate families of such employees;
- public sector or housing association employees; and
- any and all employees of agencies or event suppliers or their families or agents of City Plumbing Supplies Holdings Limited.
In entering the Offer, you confirm that you are eligible to do so. Purchases invoiced and not paid in full when they fall due will not qualify. All purchases of goods, eligibility and accounts will be verified by City Plumbing Supplies Holdings Limited and Plumbing Trade Supplies to ensure compliance with these terms and qualifying criteria.
All items are subject to availability. There is no cash alternative available. The reward is non-transferable and only applies to the account opened. This Offer cannot be used in conjunction with or in addition to any other offer or discount. City Plumbing Supplies Holdings Limited reserves the right to amend or withdraw this Offer at any time on reasonable notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited (company number 02489546), Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Data Protection and Publicity:
City Plumbing Supplies Holdings Limited will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.
General:
City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts. Registration of a new account will be deemed as acceptance of these terms.
Electrical Boiler Double Points
The following terms and conditions apply to our Loyalty Scheme bonus points on Electrical Boiler Double Points offer detailed below for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
- Promotional Period: 00:00am on 1st May to 11:59pm on 30th June 2025 inclusive.
- Offer: The offer is: (i) double points (“Reward”) for any trade account customer that is a member of the Promoter’s loyalty scheme found here: rewards.cityplumbing.co.uk (the “Loyalty Scheme”) and makes a Qualifying Purchase and Registration (as defined below) within the Promotional Period (the “Offer”). The receipt and use of any loyalty points is subject to the terms and conditions of the Loyalty Scheme which can be found here.
- Qualifying Purchase and Registration:
- Any single transaction purchase made in-store or online by a Qualifying Customer (as defined below) on all included products, which are identified by the Promoter as being eligible for the Offer using visible identification markings during the Promotional Period in branch and online.
- Qualifying Purchases and Registrations will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
- Qualifying Purchases invoiced and not paid in full will not qualify as a Qualifying Purchase.
- Eligibility:
- The Offer is only valid to trade account customers that are existing members of the Loyalty Scheme or those that sign up to the Loyalty Scheme during the Promotional Period prior to making any Qualifying Purchase (the “Qualifying Customer”).
- Customers do not need to ‘opt in’ to the Offer on the Promoter’s Loyalty Scheme before the purchase and registration of eligible products
- This offer cannot be retrospectively applied to any purchases made during the Promotional Period by a customer who was not a member of the Loyalty Scheme at the time of the Qualifying Purchase and Registration.
- Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and the eligibility terms of the Loyalty Scheme. All decisions by the Promoter are final.
- For any customers that join the Loyalty Scheme during the Promotional Period:
- the Reward will be issued on any Qualifying Purchases made after the Promoter has confirmed receipt of the completed registration;
- the Promoter will confirm receipt of the completed registration to the Loyalty Scheme and notify the Qualifying Customer of any issues with the Loyalty Scheme registration form within 48 hours of receiving the completed Loyalty Scheme registration form by the participant;
- if there are any issues with the Loyalty Scheme registration, the customer must rectify these issues following notification from the Promoter otherwise Qualifying Purchases will not be eligible until those issues are resolved.
- Maximum Number of Rewards: There is no limit to the maximum number of Rewards that each Qualifying Customer can obtain during the Promotional Period.
- New/Existing Customers: This offer is open to both new and existing trade customers provided that they are or become Loyalty Scheme members prior to making a Qualifying Purchase and Registration during the Promotional Period in accordance with Section 4 (Eligibility) above.
- Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:
- accounts opened by public sector organisations or housing associations;
- customers with internal and/or external contract support;
- any and all accounts for entities which have more than 15 employees
- national and regional house builder companies and / or contractors;
- any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
- public sector or housing association employees;
- any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
- merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies);
- any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group.
- Distribution of Reward: Qualifying Purchases between 1st May - 30th June 2025 will be assessed by 15th July 2025 and any remaining Rewards will be directly loaded on to the customer Rewards account within 48 hours.
- Refunds: If a Participant requires a refund on any spend made which was included within the Qualifying Spend (even after the expiry of the relevant Promotion Period), City Plumbing will deduct the value of the refund from the Qualifying Spend (the "Deducted Qualifying Spend") and any Points that were awarded in relation to that Deducted Qualifying Spend shall be deducted from the Participant's Point total in their Account (the "Deducted Points") within 90 days of the refund.
- Expiry of Reward: The validity of the Reward is detailed in the terms and conditions of the Loyalty Scheme which can be found here.
- One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
- No Alternatives to the Reward: No cash alternative available and the Reward is non-transferable. The Offer is subject to the availability of products and the Promoter makes no guarantee that any or all products that make up a Qualifying Purchase will be available at all times during the Promotional Period.
- Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
- Amendment and Cancellation: We reserve the right to amend or withdraw this Offer at any time without notice.
- Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.
- Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
- Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
- Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
New Rewards Account Promotion
The following terms and conditions apply to our Loyalty Scheme bonus points on April Trade Deal SKUs offer detailed below for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
- Promotional Period: 00:00am on 1st May to 11:59pm on 30th June 2025 inclusive.
- Offer: The offer is: (i) double points (“Reward”) for any trade account customer that joins the Promoter’s loyalty scheme found here: rewards.cityplumbing.co.uk (the “Loyalty Scheme”) and makes a Qualifying Purchase and Registration (as defined below) within the Promotional Period (the “Offer”). The receipt and use of any loyalty points is subject to the terms and conditions of the Loyalty Scheme which can be found here.
- Qualifying Purchase and Registration:
- Any single transaction purchase made in-store or online by a Qualifying Customer (as defined below) on all included products, which are identified by the Promoter as being eligible for the Offer using visible identification markings during the Promotional Period in branch and online.
- Qualifying Purchases and Registrations will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
- Qualifying Purchases invoiced and not paid in full will not qualify for a Qualifying Purchase.
- Eligibility:
- The Offer is only valid to trade account customers that sign up to the Loyalty Scheme during the Promotional Period prior to making any Qualifying Purchase (the “Qualifying Customer”).
- Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and the eligibility terms of the Loyalty Scheme. All decisions by the Promoter are final.
- For any customers that join the Loyalty Scheme during the Promotional Period:
- the Reward will be issued on any Qualifying Purchases made after the Promoter has confirmed receipt of the completed registration;
- the Promoter will confirm receipt of the completed registration to the Loyalty Scheme and notify the Qualifying Customer of any issues with the Loyalty Scheme registration form within 48 hours of receiving the completed Loyalty Scheme registration form by the participant;
- if there are any issues with the Loyalty Scheme registration, the customer must rectify these issues following notification from the Promoter otherwise Qualifying Purchases will not be eligible until those issues are resolved.
- Maximum Number of Rewards: There is no limit to the maximum number of Rewards that each Qualifying Customer can obtain during the Promotional Period.
- New/Existing Customers: This offer is open to both new and existing trade customers provided that they become Loyalty Scheme members prior to making a Qualifying Purchase and Registration during the Promotional Period in accordance with Section 4 (Eligibility) above.
- Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:
- accounts opened by public sector organisations or housing associations;
- customers with internal and/or external contract support;
- any and all accounts for entities which have more than 15 employees
- national and regional house builder companies and / or contractors;
- any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
- public sector or housing association employees;
- any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
- merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies);
- any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group.
- Distribution of Reward: Qualifying Purchases and Registrations between 1st May - 30th June 2025 will be assessed by the 14th July 2025 and the Reward will be directly loaded on to the customer Rewards account within 48 hours
- Refunds: If a Participant requires a refund on any spend made which was included within the Qualifying Spend (even after the expiry of the relevant Promotion Period), City Plumbing will deduct the value of the refund from the Qualifying Spend (the "Deducted Qualifying Spend") and any Points that were awarded in relation to that Deducted Qualifying Spend shall be deducted from the Participant's Point total in their Account (the "Deducted Points") within 90 days of the refund.
- Expiry of Reward: The validity of the Reward is detailed in the terms and conditions of the Loyalty Scheme which can be found here.
- One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
- No Alternatives to the Reward: No cash alternative available and the Reward is non-transferable. The Offer is subject to the availability of products and the Promoter makes no guarantee that any or all products that make up a Qualifying Purchase will be available at all times during the Promotional Period.
- Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
- Amendment and Cancellation: We reserve the right to amend or withdraw this Offer at any time without notice.
- Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.
- Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
- Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
- Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Rewards Prize Draw, Paris Trip
The following terms and conditions apply to our “Monthly Prize Draw” (the “Prize Draw”) which takes place throughout May and June in branch and online for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
1. Promotional Period: 00:00am on 1st May to 11:59pm on 30th June 2025 inclusive.
2. Draw Date: 15th July 2025.
3. Prizes: 1 x Family Trip to Paris
4. Eligibility:
- The Prize Draw is only open to trade account customers who have a valid trade account on the Draw Date, have access to the internet and are not an Excluded Participant (as detailed in paragraph 6).
- Entrants must be a registered member of My City Plumbing Rewards.
- Entrants will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
- Entrants must make the qualifying spend to enter (detailed in point 5 below) as well as opt-in to the draw via the Rewards platform during the promotional period. (https://rewards.cityplumbing.co.uk/).
- Customers who opt-in during the promotional period, or at the end of the month having made qualifying spend will have entries retrospectively added into the draw.
5. How to enter the Prize Draw: Customers must opt-in to participate in the draw via their Rewards account. Participants can enter the Prize Draw by achieving the qualifying spend below in a singular transaction during the promotional period:
- £500 will earn the customer 1 draw entry
- £1000 will earn the customer 3 draw entries
- £1500 will earn the customer 5 draw entries
6. Excluded Participants:
- accounts opened by public sector organisations or housing associations;
- customers with internal and/or external contract support;
- any and all accounts for entities which have more than 15 employees
- national and regional house builder companies and / or contractors;
- any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
- public sector or housing association employees;
- any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
- merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies);
- any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group.
7. Notifying the Winner: The Prize Draw winner will be selected at random by an impartial individual using a random generator on the Draw Date.
Within 7 business days of the Draw Date, the Promoter will attempt to contact the Prize Draw winners via direct message on the email registered to their Rewards account. The Promoter reserves the right to re-draw the Prize Draw if the winners cannot reasonably be contacted or does not respond to the Promoter within 7 days of being contacted by the Promoter.
8. Distribution of Prize: Five prizes will be awarded in the Prize Draw. The Promoter reserves all rights to disqualify entrants if their conduct is contrary to the spirit or intention of the prize competition. The Prize to be delivered is supplied by the Promoter. The Prize will be issued by email with a message notifying the winner that they have won a Prize, within 10 business days of the winner being selected.
9. Award of Prize: The Promoter shall either publish or make available information that indicates that a valid award took place. The decision of the Promoter regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into regarding it.
10. No Alternatives to the Prize: No cash alternative is available to the Prize.
11. Acceptance of Terms and Conditions: By entering the Prize Draw, all participants will be deemed to have accepted and be bound by these terms and conditions.
12. Amendment and Cancellation: If circumstances arise that are beyond the reasonable control of the Promoter, we reserve the right to amend or withdraw this Prize Draw at any time without notice.
13. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.highbournegroup.co.uk/privacy-policy/. Details of the winner including their surname and county will be available on written request by any regulatory authorities, including the Advertising Standards Authority.
14. Liability: The Promoter shall under no circumstances whatsoever be liable to the prize winner in respect of the Prize, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Prize Draw. The Promoter shall not be responsible or liable for any entries which are not received for any reason.
15. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
16. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Prize Draws Terms & Conditions
Tap into Summer
The Promoter: The following terms and conditions apply to our ‘Tap into Summer’ competition (the “Tap into Summer”) for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):
- Promotion Period: 00:00 am on 3 March 2025 to 11:59pm on 30 June 2025 inclusive.
- Prizes: Garden furniture, electrical appliances and outdoor cooking appliances. All Qualifying Customers receive an entry into the prize draw for their choice of prize from a selection of garden furniture, electrical appliances and outdoor cooking appliances.
- Prize Draw Date: 7th July 2025
- How to enter Tap into Summer: Entrants must be a Qualifying Customer (as defined in clause 7.a), purchase any Ideal Standard Calista, Cerabase, Ceraflex or Ceraline taps within the Promotion Period (the “Qualifying Purchase and Registration”) for one chance to win a prize. Once the Promoter has verified that a qualifying purchase has been made and registered, the Qualifying Customer will be entered into the prize draw.
- How to enter the Prize Draw: Qualifying Customers will be automatically entered into the prize draw when they make a Qualifying Purchase.
- Qualifying Purchase and Registration: A purchase of any Ideal Standard Calista, Cerabase, Ceraflex or Ceraline taps from the Promoter.
- Eligibility:
- The Tap into Summer Competition is only valid to customers who hold a Trade Account with the Promoter and make the Qualifying Purchase during the Promotion Period (the “Qualifying Customer”).
- Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.
- Qualifying Purchases invoiced and not paid in full will not qualify for a Qualifying Purchase.
- Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:
- accounts opened by public sector organisations or housing associations;
- customers with internal and / or external contract support;
- any and all accounts for entities which have more than 15 employees;
- national and regional house builder companies and / or contractors;
- any and all current employees of Highbourne Group or the immediate families of such employees;
- public sector or housing association employees;
- any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
- merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and
- customers with internal and/or external contract support.
- Notifying the Winner: The Tap into Summer winners will be selected at random by the random number generator platform used by the Promoter. After the random number generator has been used, the Qualifying Customer will be notified within 7 business days that they have won one of the Prizes. To collect a Prize the Qualifying Customer is required to confirm acceptance within 7 business days at which point the prize voucher will be generated and sent via email.
The Prize Draw winner will be selected at random by an impartial individual using a random generator on the Draw Date. Within 7 business days of the Draw Date, the Promoter will attempt to contact the Prize Draw winner via the email registered to their Trade account. The Promoter reserves the right to redraw the Prize Draw if the winner cannot reasonably be contacted or does not respond to the Promoter within 7 days of being contacted by the Promoter.
- Distribution of Prize: The Prizes will be issued in accordance with these terms and conditions. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.
- Award of Prize: The Promoter shall either publish or make available information that indicates that a valid award took place. The decision of the Promoter regarding any aspect of the Spin Competition is final and binding and no correspondence will be entered into regarding it.
- Expiry of Tap into Summer Competition: The Tap into Summer Competition will expire at 11:59pm on 30 June 2025 so all Qualifying Purchases must be placed and be confirmed by the Promoter, prior to this time. Any Qualifying Purchases made outside of this time will not be eligible.
- No Alternatives to the Prize: No cash alternatives are available for the Prizes.
- Acceptance of Terms and Conditions: By entering this Tap into Summer competition, all participants will be deemed to have accepted and be bound by these terms and conditions.
- Amendment and Cancellation: We reserve the right to amend or withdraw this Tap into Summer Competition at any time without notice. There are limited Prizes available for this promotion, and we reserve the right to withdraw this Tap into Summer Competition during the Promotion Period in the event all the Prizes have been won prior to 11:59pm on 30 June 2025.
- Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. Details of the winners including their surname and county will be available on written request by any regulatory authorities, including the Advertising Standards Authority.
- Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Tap into Summer Competition, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Spin Competition.
- Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England.
- Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
Salamander Prize Draw
The following terms and conditions apply to our “Salamander Prize Draw” (the “Prize Draw”) which takes place on the influencer’s Instagram page, Luke Stanyer (@bluebulldoguk) (“Blue Bulldog”).
The Promoter is: City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”).
The Promotion:
- Promotional Period: 00:00am on Friday 18th April 2025 to 11:59pm on Wednesday 30th April 2025 inclusive.
- Draw Date: Wednesday 7th May 2025
- Prize: Include the following products (one prize per winner):
- 1 x Salamander AquaScan Digital Water Multimeter
4. Eligibility: The Prize Draw is only open to UK residents who are over 18, have access to the internet, and are not Excluded Participants (as detailed in paragraph 6). Entrants must have an Instagram social media account. Proof of age may be requested by the Promoter, at its discretion, to verify eligibility.
5. How to enter the Prize Draw: Entrants must access and like the ‘Salamander Prize Draw’ post on Blue Bulldog’s page (“Instagram Giveaway Post”) and follow the following Instagram Pages during the Promotional Period for one entry into the Prize Draw; Salamander Pumps (@salamanderpumps), City Plumbing (@cityplumbinguk) and Blue Bulldog (@bluebulldoguk). Entrants must be following the above three Instagram Pages at the time of the Prize Draw for their entry to be valid. Only one entry per person on one Instagram account is permitted. However, entrants can gain one additional entry for the Prize Draw by tagging a friend in the comments section of the Giveaway Post. Entrants are responsible for ensuring any comment posted on the Giveaway Post falls within the Terms & Conditions of Instagram. Comments deemed offensive, inappropriate, or spam will be disqualified. The promoter reserves the right to verify that all entrants have followed the required accounts at the time of the winner selection. This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.
6. Excluded Participants:
- any and all current employees of Highbourne Group or the immediate family members of such employees;
- any and all employees of agencies or event suppliers or their families or agents of City Plumbing Supplies Holdings Limited; or
- merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies).
7. Notifying the Winner: The Prize Draw winner will be selected at random by an impartial individual on the Draw Date.
Within 5 business days of the Draw Date, the Promoter will attempt to contact the Prize Draw winner via direct message on the social media platform they used to enter the Prize Draw to inform them that they have won the Prize. The successful entrant must provide a postal address for the Prize to be sent to. The Promoter reserves the right to re-draw the Prize Draw if the winner cannot be reasonably contacted within 7 days and / or does not provide the Promoter with a postal address to send the Prize to within an additional 7 days of being contacted.
8. Distribution of Prize: Only one Prize will be awarded for the Prize Draw. The Prize will be distributed by post to the Prize Draw winner at the address provided by the recipient. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition. The Promoter supplies the Prizes to be delivered.
9. Award of Prize: The Promoter shall either publish or make available information that indicates that a valid award took place. The decision of the Promoter regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into regarding it.
10. No Alternatives to the Prize: No cash alternative is available to the Prize.
11. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these Terms and Conditions.
12. Amendment and Cancellation: If circumstances arise that are beyond the reasonable control of the Promoter, we reserve the right to amend or withdraw this offer / promotion at any time without notice.
13. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. Details of the winner, including their surname and county will be available on written request by any regulatory authorities, including the Advertising Standards Authority.
14. Liability: The Promoter shall under no circumstances whatsoever be liable to the prize winner in respect of the Prize, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer. The Promoter shall not be responsible or liable for any entries which are not received for any reason.
15. Jurisdiction and Law: These Terms and Conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Miscellaneous Terms & Conditions
Just for you
Code is valid for 30 days from when the email was sent. Code can be redeemed online at www.cityplumbing.co.uk or in-branch. Eligible to qualifying trade cash card and credit accounts. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. The order subtotal (excluding VAT and delivery charges) must be between £50 and £1,000 to be eligible for the voucher. Voucher excludes boilers, copper pipe, smart home, tools, cable and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
We haven't seen you in a while
Code is valid for 30 days from when the email was sent. Code can be redeemed online at www.cityplumbing.co.uk or in-branch. Eligible to qualifying trade cash card and credit accounts. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. The order subtotal (excluding VAT and delivery charges) must be between £50 and £1,000 to be eligible for the voucher. Voucher excludes boilers, copper pipe, smart home, tools, cable and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
NHS Voucher Code
Eligible to NHS staff only. Discount redeemed via a single use code sent by email after emailing photo of NHS badge to customerservice@cityplumbing.co.uk. Validation of NHS staff will be required. Code can be redeemed online at www.cityplumbing.co,uk or in-branch. Voucher excludes boilers, copper pipe, smart home, tools, cable and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing Supplies).
Gestures of Goodwill
Codes can be redeemed online at www.cityplumbing.co.uk only. Codes are single-use and are limited to one (1) redemption per customer. Voucher excludes products from the following categories: boilers, cable, copper pipe, smart home, power tools, and all products on promotion.
All items are subject to availability. This code may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).
Blue Light Voucher
The Promoter: The following terms and conditions apply to our 5% off basket values over £174.99 for all customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”): Excluded Products: All boiler, cable & copper pipe products as detailed on the Promoter’s website. Offer: The Offer is a 5% off saving (the “Reward”) on online purchases of the Qualifying Products purchased, using the exclusive code found on https://www.bluelightcard.co.uk/ in a single transaction on the Promoter’s website within the Promotion Period (the “Qualifying Purchase”). Eligibility: The Offer is only valid to all customers including trade account, credit account and guest customers that make the Qualifying Purchase during the Promotional Period (the “Qualifying Customer”). Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final. New/Existing Customers: No account is required to redeem the Offer. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: accounts opened by public sector organisations or housing associations; customers with internal and / or external contract support; any and all accounts for entities which have more than 15 employees; national and regional house builder companies and / or contractors; any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and customers with internal and/or external contract support. Notification of Reward: The Promoter will confirm to the Qualifying Customers that they have qualified for a Reward at the point of checking out the Qualifying Purchase online. Distribution of Reward: The Reward will be applied at the point of checking out the Qualifying Purchase Online. One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer. Expiry of Offer: The Offer is only available during the Promotion Period. No Alternatives to the Offer: No cash alternative available and the Offer is non-transferrable. The Offer is subject to the availability of stock relating to the Qualifying Products; the Promoter does not guarantee availability. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions. Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co. uk/privacypolicy. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.
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