John Vaughan, Chief Customer Officer
John has been in the Plumbing and Heating Industry since he was 17, starting on the Trade Counters at HRPC, which became part of Wolseley in 1993. He then moved to PTS as the Southern Regional Managing Director, and when Travis Perkins bought the BSS Group, he moved over to our business as the Group Sales Director.
John became CEO of Adey in May 2015, before successfully driving the sale of the business to Polypipe in 2021. He then rejoined our business, as Senior Advisor to the Board before taking the Chief Customer Officer role in November 2021.
As Chief Customer Officer, John is responsible for the National Sales Teams, Marketing and Commercial departments, plus the Divisional Teams of Spares, DHS, NSS, the Underfloor Heating business, and Electrical and Energy Efficiency.
John's experience in the Industry is crucial to help deliver Highbourne Group’s key strategic initiatives for our customers and suppliers.
John’s main areas of focus is to give the team the right guidance and tools to deliver a customer experience that is second to none. He’s also working with key suppliers to ensure continuous supply and quality of service and delivery for the business.