Services we offer

At the forefront of our service is a commitment to deliver excellent customer service. From the moment we receive your enquiry through to the last delivery on-site, we focus on making the journey as smooth as possible, meaning your project is delivered on time and within budget. We place a strong focus on communication and ensuring you receive a reliable service you can trust.

See below a more detailed overview of the services we provide.

Specification Service

We partner with you to craft tailored specifications that meet your project’s needs. From product selection to design aspirations and budget considerations, we ensure every detail is carefully planned. We provide expert guidance and support at every stage of your project, helping you navigate challenges with confidence. On those occasions when projects run over schedule, we prioritise working with suppliers to provide solutions, including value engineering services, ensuring your projects stay on track without compromising quality.

Estimation Support

Our knowledgeable team of estimators provides accurate and competitive quotations, leveraging instant access to world leading brands. Quotes can be formatted by plot, floor, or project phase, ensuring they are easy to understand and tailor to our project’s unique needs. Plus, our quotations remain adaptable, evolving with your requirements to support every stage of your projects.

Project Management & Call-off

After placing your order, a dedicated contact will help establish your project timeline. We’ll support you at every stage, creating a clear call-off schedule tailored to your needs. A local branch will be your primary stock source for uninterrupted supply and efficient localised services.

Stock Management

Our core branch stock profile is backed by a state-of-the-art 670,000 sq ft distribution facility, enabling us to maintain strong stock levels and reduce lead times. In addition, we have a range of common first-fix products to resolve frequent issues fast. This allows us to support urgent requirements and meet the demands of projects with tight deadlines.

Branches and Logistics

With a network of over 350 branches, we combine a national delivery service with a localised touch. Your order is serviced from a brand close to your project site, ensuring seamless and efficient service. Our diverse fleet of vehicles, complemented by strong partnerships with a leading logistics provider, enables us to meet your delivery requirements reliably and on schedule.

Account Management

Every commercial account opened is allocated a dedicated Account Manager to provide support and assistance. They can provide specification assistance and work closely with you on a project by project basis to understand requirements and budgets. You will also have access to manage your account online which will provide easy access to statements and invoicing.

Technical Support & Aftersales

Our commitment to excellent customer service extends from project inception through to completion and beyond. Strong partnerships with suppliers enable us to provide comprehensive technical support, including installation guidance, product samples, and on-site meetings with manufacturer representatives. Upon project completion, we continue to support you by addressing any potential issues and offering ongoing maintenance and repair solutions, ensuring a smooth and reliable experience from start to finish.