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Buy now, pay later interest freeClean Heat Market Mechanism
Your boiler tax refund
Following the recent announcement about changes to the Clean Heat Market Mechanism, we’re offering our customers a quick and simple refund process for the added cost that was applied to any boilers by manufacturers, for products purchased between 1st January 2024 - 21st March 2024.
How your refund will be processed:
Account customers
- If you have a credit account this refund will be processed automatically and appear on your account balance at the end of your statement month.
- If you are a cash account customer (online or in a branch) and you purchased by credit or debit card this will be refunded back onto your card as soon as we can. One credit note per invoice will be received.
Online customers
- If you are an online customer who purchased as a guest, the credit or debit card or PayPal account will be refunded back onto your card as soon as we can.
If you paid using cash or via cheque, or are a non-account customer
- Please complete this form in order for your refund to be processed.
The amount of refund you will receive will depend on the boiler purchased, and varies per manufacturer, see the table below:
Exclusions apply. If your account is inactive please get in touch.
If you have purchased a boiler that is not listed above, no additional cost was applied so no refund will be provided.
Need to talk to someone?
Following recent announcements about the changes in government policy surrounding the Clean Heat Market Mechanism, City Plumbing will make it quick and simple for customers to get a refund for the added cost that was applied to any boilers purchased between 1st January 2024 - 21st March 2024.
Refunds will range from £95-£120 per boiler, depending on manufacturer.
City Plumbing is working with the industry’s leading boiler brands and offering any customer who has purchased a boiler from 1st January 2024 - 21st March 2024 a refund onto their account for the difference in price that was applied due to the increase. Contact will be made with all City Plumbing customers who are affected in the coming days to update them with details of the refund process (starting from the week commencing 2nd April 2024).
Adam Foy, Chief Commercial Officer at City Plumbing, commented: “Customers have lots to keep track of in this ever-changing landscape as we transition to low temperature heating and more renewable technologies. Keeping things fair and straight-forward for our installers is fundamental to how we do business at City Plumbing, which is why we’ve been working closely with all the leading boiler manufacturers to create a process for refunds for the additional cost that was applied, and ensuring this process is quick and easy in order to give the best possible customer experience.”
The Clean Heat Market Mechanism (CHMM), which has now been delayed until 1st April 2025, mandated that manufacturers of fossil fuel boilers must sell a percentage of heat pumps proportional to their fossil fuel boiler sales. This resulted in an increase in the cost of boilers from the start of 2024, with manufacturers passing the cost on into the supply chain.
Account customers will receive notification of how refunds will be automatically processed, and Cash customers will receive information about a simple process to enable them to claim the refund. City Plumbing will be making contact with all its customers, with direct communications starting from the week commencing 2nd April 2024.
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