Log In / Register
Basket
Free delivery on orders over £75 ex VAT
Earn points with My City Plumbing Rewards
Free click & collect from branches nationwide
Buy now, pay later interest freeSMARTLINK
SMARTLINK
A digital platform helping you secure future service & repair work.
Keeping you connected with your customers.
How does it work?
- Sign up & collect SMARTStickers at City Plumbing Branches.
- Scan & register the unique QR SMARTSticker to your account & place it on your customer’s appliance & heating system.
- Select SMARTReminder & SMARTAlert to keep future work.
- Receive a SMARTAlert for service, repair, or new installation when your customer scans.
- Get all the job details you need, including the fault code and required spare parts, via a SMARTAlert.
- You can keep the job or decide to share the details with another engineer. You're in control!
- You can pass on the job in your SMARTSettings. Your customer receives the service or repair, and you earn rewards.
- Keep the work and secure future services and repairs with SMARTLINK
Keep Repair Work Efficient
Receive real-time SMARTAlerts that include fault codes and suggested parts, complete with a link to purchase from City Plumbing.
Always your customer
Your customer's details are protected and linked only to your account when you register them on SMARTLINK.
Secure Service Visits
SMARTLINK will send SMARTReminders to your customers for servicing. Scan the SMARTSticker to register the customer, property, and appliance.
Stay Connected to Your Customers
Take advantage of a unique opportunity to secure future work, even if the customer moves, by placing a SMARTSticker in their home.
Help & Feedback
Chat With Us
Give Us Feedback