Plumbers Perks

Plumbers Perks 2026 - 1 September - 31st December 2026 Terms & Conditions

1. Promotional Period: 00:00am on 1st September to 11:59pm on 31st December 2026 inclusive.
2. Offer: The offer is: (i) additional Rewards points (“Reward”) for any trade account customer that is a member of the Promoter’s loyalty scheme found here: Rewards.cityplumbing.co.uk (the “Loyalty Scheme”) and has opted in to the offer on the rewards platform, and makes a Qualifying Purchase and Registration (as defined below) within the Promotional Period (the “Offer”). The receipt and use of any loyalty points is subject to the terms and conditions of the Loyalty Scheme which can be found here.
3. Qualifying Purchase and Registration: 
   1. Any single transaction purchase made in-store or online by a Qualifying Customer (as defined below) on all included products, which are identified by the Promoter as being eligible for the Offer using visible identification markings during the Promotional Period in branch and online.
   2. Qualifying Purchases and Registrations will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final. 
   3. All products are subject to availability.
   4. Qualifying Purchases invoiced and not paid in full will not qualify for a Qualifying Purchase.
4. Eligibility:
   1. The Offer is only valid to trade account customers that are existing members of the Loyalty Scheme or those that sign up to the Loyalty Scheme during the Promotional Period prior to making any Qualifying Purchase (the “Qualifying Customer”).
   2. This offer cannot be retrospectively applied to any purchases made during the Promotional Period by a customer who was not a member of the Loyalty Scheme at the time of the Qualifying Purchase and Registration.
   3. Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and the eligibility terms of the Loyalty Scheme. All decisions by the Promoter are final.
   4. For any customers that join the Loyalty Scheme during the Promotional Period:
      1. the Reward will be issued on any Qualifying Purchases made after the Promoter has confirmed receipt of the completed registration; 
      2. the Promoter will confirm receipt of the completed registration to the Loyalty Scheme and notify the Qualifying Customer of any issues with the Loyalty Scheme registration form within 48 hours of receiving the completed Loyalty Scheme registration form by the participant; 
      3. if there are any issues with the Loyalty Scheme registration, the customer must rectify these issues following notification from the Promoter otherwise Qualifying Purchases will not be eligible until those issues are resolved.
5. Maximum Number of Rewards: There is no limit to the maximum number of Rewards that each Qualifying Customer can obtain during the Promotional Period. 
6. New/Existing Customers: This offer is open to both new and existing trade customers provided that they are or become Loyalty Scheme members prior to making a Qualifying Purchase and Registration during the Promotional Period in accordance with Section 4 (Eligibility) above.
7. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:
   1. accounts opened by public sector organisations or housing associations;
   2. customers with internal and/or external contract support; 
   3. any and all accounts for entities which have more than 15 employees
   4. national and regional house builder companies and / or contractors;
   5. any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;
   6. public sector or housing association employees;
   7. any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;
   8. merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); 
   9. any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group.
8. Distribution of Reward: Points accrued between 1st September and 31st December  2026 will only be eligible for redemption during the redemption period between the 5th January and 31st March 2026.  Participants must accrue a minimum of £50.00 in Rewards points (approximately 5,000 points) in order to make a redemption. Rewards Points accrued during the promotional period will be directly loaded on to the customer Rewards account on 5th January 2026. All unredeemed Rewards points earned through the Plumbers Perks Promotions will expire on 1st April 2026 and cannot be redeemed after this date. 
9. Refunds: If a Participant requires a refund on any spend made which was included within the Qualifying Spend (even after the expiry of the relevant Promotion Period), City Plumbing will deduct the value of the refund from the Qualifying Spend (the "Deducted Qualifying Spend") and any Points that were awarded in relation to that Deducted Qualifying Spend shall be deducted from the Participant's Point total in their Account (the "Deducted Points") within 90 days of the refund.
10. Expiry of Reward: The validity of the Reward is detailed in the terms and conditions of the Loyalty Scheme which can be found here.
11. One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.
12. No Alternatives to the Reward: No cash alternative available and the Reward is non-transferable. The Offer is subject to the availability of products and the Promoter makes no guarantee that any or all products that make up a Qualifying Purchase will be available at all times during the Promotional Period.
13. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.
14. Amendment and Cancellation: We reserve the right to amend or withdraw this Offer at any time without notice.
15. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.
16. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.
17. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
18. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.