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New Account Promotion Terms & Conditions
Terms & Conditions
1. Who is the promotor?
This Account Pricing is operated by City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies Limited (company number 01851210) (together, the “Promoter”).
2. The account pricing
2.1 Subject to these Terms and Conditions, newly opened trade cash and credit accounts may be eligible for preferential pricing of up to 20% off the Promoter’s standard advertised or otherwise visible prices on selected products (the “Account Pricing”).
2.2 The Account Pricing forms part of the Promoter’s ongoing pricing arrangements for eligible accounts and does not constitute a time-limited Account Pricing or offer.
2.3 The level of any discount available:
- (a) will vary by product, category, brand, location, order volume, account profile and other commercial factors;
- (b) the maximum stated discount of 20% applies only to selected products and is not guaranteed across all purchases.
2.4 Any stated discount reflects a comparison against the Promoter’s genuine usual selling prices for the relevant products.
2.5 The Promoter does not guarantee that:
- (a) any discount will apply to all products;
- (b) any minimum level of discount will be maintained;
2.6 The Promoter reserves the right to vary, amend or withdraw Account Pricing (in whole or in part), including in respect of any individual account, at any time in accordance with clause 7.
2.7 The applicable pricing may take up to three (3) working days from account activation to be applied.
3. Eligibility
3.1 Account Pricing is available only to new customer accounts opened with the Promoter
3.2 Account Pricing is open to UK residents aged 18 years or over.
3.3 Unless the Promoter expressly agrees otherwise in writing, the following are excluded from participation:
(a) existing credit account customers opening an additional credit account; (b) public sector organisations or housing associations; (c) businesses employing more than fifteen (15) employees; (d) national or regional house builder companies and/or contractors; (e) any current employees of Highbourne Group Limited or any member of its group, and their immediate family members; (f) public sector or housing association employees; and (g) employees of any agencies, suppliers or other third parties professionally connected with the Account Pricing, including their families or agents.
3.4 All accounts, purchases and eligibility are subject to verification by the Promoter, whose decision shall be final and binding.
4. Excluded products
4.1 The Account Pricing Offer is applicable to the relevant account at the time of purchase and applies across selected products. Please note that individual discount levels vary by item, and the maximum advertised discount applies to selected lines only.
4.2 The Promoter reserves the right to vary, withdraw or amend the list of any excluded or eligible products at its discretion, at any time, and without prior written notice
4.3 “Selected products” means those products which are determined by the Promoter to be eligible for Account Pricing or as otherwise communicated to the customer at any time.
5. Operation of Account Pricing
5.1 Account Pricing will be applied automatically to the account once it has been approved and activated, subject to system application.
5.2 Account Pricing applies only to purchases:
- (a) made using the relevant newly opened account; and
- (b)where the account is active and in good standing at the time of transaction.
5.3 Purchases which are invoiced but not paid in full in accordance with agreed payment terms (for credit accounts) may, at the Promoter’s discretion, be deemed ineligible for Account Pricing and/or result in withdrawal of Offer pricing.
5.4 Account Pricing applies at the point of transaction only and cannot be applied retrospectively.
5.5 The Promoter reserves the right to correct pricing errors or misapplied discounts at any time.
6. Restrictions
6.1 Account Pricing is subject to availability.
6.2 There is no cash alternative, substitution or compensation available in respect of Account Pricing.
6.3 Account Pricing is non-transferable, non-exchangeable and may only be used by the account holder in relation to the account opened under this Account Pricing.
6.4 Account Pricing may not be used in conjunction with any other Account Pricing, incentive, offer or discount, unless expressly agreed otherwise in writing by the Promoter.
6.5 The Promoter reserves the right, at any time, to withhold, withdraw or adjust Account Pricing where it reasonably believes:
- (a) Account Pricing is being misused or abused;
- (b) purchases are not for genuine trade purposes; or
- (c) the account is being operated in breach of applicable terms.
7. Amendment and withdrawal
The Promoter reserves the right to amend, suspend or withdraw the Account Pricing and/or these Terms and Conditions at any time where reasonably necessary, without prior notice and without liability.
8. Data protection
The Promoter will process personal data in accordance with its Privacy Policy, as updated from time to time.
9. Liability
9.1 Subject to applicable law, the Promoter shall not be liable to any participant for any indirect or consequential loss, loss of profit or business, arising out of or in connection with the Account Pricing or Account Pricing.
9.2 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any matter which cannot be excluded by law.
10. Governing law & 11. Acceptance
10. These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
11. Opening a new account in connection with this Account Pricing constitutes acceptance of these Terms and Conditions.
Last amended: 22nd June 2026
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