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Iflo Guarantees

iflo Guarantees Statement

iflo logo

Lifetime guarantee

iflo shower enclosures
  • This lifetime guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Rollers
2 year
Bearings
2 year
Handles
2 year
Seals
2 year
Covers & Fittings
2 year
Fixing Kits
2 year

25-year guarantee

iflo baths
  • This 25-year guarantee does not cover wastes (if included). Wastes are covered under the 2-year guarantee
iflo sanitaryware
  • This 25-year guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Wastes if included
2 year
Cistern kits
2 year
Fixing kits
2 year
Push buttons
2 year
Overflow rings
2 year
Seat hinge covers
2 year
Seat hinge fixings
2 year

15-year guarantee

iflo wall panelling

10-year guarantee

iflo taps
  • This 10-year guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Cartridges
2 year
Valves
2 year
Indices
2 year
Braided Connectors
2 year
Aerators
2 year
Fixing kits
2 year
Valve covers
2 year
iflo shower trays
iflo gel coat basins
iflo shower bath screens
  • This 10-year guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Handles
2 year
Seals
2 year
Coverings & fittings
2 year
Fixing kits
2 year

6-year guarantee

iflo mixer showers
  • This 6-year guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Flow cartridges
2 year
Thermostatic cartridges
2 year
Handset holders
2 year
Hoses
2 year
Riser Rails
2 year
Shower handsets
2 year
Drencher heads
2 year
Handles
2 year
Fixing kits
2 year

5-year guarantee

Brown box mixer showers
  • This 5-year guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Flow cartridges
2 year
Thermostatic cartridges
2 year
Handset holders
2 year
Hoses
2 year
Riser Rails
2 year
Shower handsets
2 year
Drencher heads
2 year
Handles
2 year
Fixing kits
2 year
Brown box taps
  • This 5-year guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Cartridges
2 year
Valves
2 year
Indices
2 year
Braided connectors
2 year
Aerators
2 year
Fixing kits
2 year
Valve covers
2 year
iflo furniture including vanity tops
  • This 5-year guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Handles
2 year
Hinges
2 year
Fixing kits
2 year
Brown box sanitaryware
  • This 5-year guarantee does not cover the spare parts set out in the table below:
Spare parts
Applicable guarantee
Wastes (if included)
2 year
Cistern kits
2 year
Fixing kits
2 year
Push buttons
2 year
Overflow rings
2 year
Seat hinge covers
2 year
Seat hinge fixings
2 year

2-year guarantee

  • Spare parts and accessories including, but not limited to, handles and hinges and those referenced above.
  • Brown Box shower enclosures
  • Brown Box furniture
  • Brown Box wastes
  • iflo power showers
  • iflo electric showers
  • iflo electric towel rails
  • iflo toilet seats
  • iflo shower accessories (e.g showerheads, hoses, riser rails)
  • iflo bathroom accessories (e.g toilet roll holders, soap dishes, towel rails)
  • For the avoidance of doubt, following the end of the 2-year guarantee period, replacement parts and/or accessories may be purchased from our branches or helpdesk, provided they are available.

Vitellio Guarantees

Category
Applicable guarantee
Ceramics
10 year
Toilet Seats
2 year
Taps
5 year
Furniture
2 year
Enclosures
10 year
Bath Screens
10 year
Baths
25 year
Category
Applicable guarantee
Baths
25 year
Showers
5 year
Trays
5 year
Towel rails
5 year
Bathroom accessories
2 year
Mirrors
2 year
Wastes
2 year

iflo & Vitellio guarantees additional information

How to claim:
  • In the unlikely event you need to validate a claim under this guarantee on your iflo purchase, you will need your original proof of purchase or delivery note.
  • You will then need to visit your nearest City Plumbing branch or call the Showroom to report the fault, ensuring you have a copy of your receipt or delivery note with you to validate your claim.
  • We reserve the right to carry out an on-siteinspection prior to validating a claim. We must be provided with those facilities that we reasonably require to carry out a proper inspection.
What is covered by the guarantee:
  • In the unlikely event that any product supplied under this guarantee is defective due to manufacturing defects, during the guarantee period for that product, we will (at our discretion) repair or replace such product (or the defective part) subject to the guarantee exclusions set out below and your claim being validated in accordance with the “How to claim section above”.
Guarantee exclusions:
  • Guarantee period valid from the date of delivery of the guaranteed product.
  • Guarantee valid for the original installation only and is non-transferable.
  • Guarantee applies to normal domestic applications only.
  • Guarantee covers materials only and not the cost of installation, removal of the product or making good the place after removal. Loss of use of the product and all consequential losses are excluded from this guarantee.
  • The product must be assembled, installed and maintained strictly in accordance with our recommended procedures and once in place shall not be removed or altered. Guarantee does not cover deterioration through normal wear and tear, deterioration due to infestation, wilful damage, accident, improper or negligent use, unauthorised modification or repair, incorrect storage.
  • This guarantee does not apply to products outside of mainland England, Scotland, and Wales.
After-sales service
  • If the item is no longer available in the iflo range, we will offer at our sole discretion an appropriate replacement.
  • GUARANTOR: City Plumbing Supplies Holdings Limited (Company no: 06216887) Registered office: Highbourne House, Eldon Way, Crick Industrial Estate, Crick, Northampton, United Kingdom, NN6 7SL.
  • iflo is a brand belonging to Highbourne Group Limited (Company number 00824821) Registered office: Highbourne House, 1 Eldon Way, Crick, Northampton, NN6 7SL
  • If you are a consumer (as defined by the Consumer Transactions (Restriction on Statements) Order 1976), we recognise you may have additional rights under statute and confirm your statutory rights are not affected by this guarantee.

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