The following terms and conditions apply to the “Ideal Getaway” promotion (the “Promotion”), which runs from 1 Sep 2026 to 31 Dec 2026 inclusive (the “Promotional Period”), and is available in-branch and online for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”). The Promotion is supported by Ideal Heating, a trading name of Groupe Atlantic Ltd (the “Partner”).
Promotional Period
The Promotion runs from 00:00 on 1 September 2026 to 23:59 on 31 December 2026 inclusive.
The Promotion
Eligible participants can earn entries into four monthly prize draws by registering qualifying Ideal Heating products during the Promotional Period.
There will be one prize draw for each of the following months:
October 2026
November 2026
December 2026
January 2027
Each monthly draw will include qualifying registrations made during the relevant preceding month.
Prize Draw Entries
Participants will receive entries into the relevant monthly prize draw based on the qualifying product purchased through City Plumbing:
Ideal Logic MAX or Vogue MAX boiler: 1 prize draw entry
Ideal Logic Air: 5 prize draw entries
For example, registering one qualifying Logic Air during the Promotional Period will provide five entries into the relevant monthly prize draw.
There is no limit to the number of qualifying products that can be registered or entries that can be earned during the Promotional Period.
Prize
One winner will be selected at random from all eligible entries for each monthly prize draw.
The winner of each monthly draw will receive a £5,000 holiday voucher.
There will therefore be four £5,000 holiday voucher prizes available during the Promotion, with one winner selected for each monthly draw.
The prize is non-transferable and cannot be exchanged for cash or any other alternative.
The holiday voucher is subject to the terms and conditions of the voucher provider.
Qualifying Products
The following products qualify for entry into the Promotion:
Ideal Heating Logic MAX and Vogue MAX boilers
Ideal Heating Logic Air heat pumps
Registrations must be genuine, complete and successfully verified by City Plumbing Supplies. Any registrations deemed invalid, fraudulent, duplicated or otherwise ineligible may be excluded from the prize draw.
Prize Draws and Winner Notification
The monthly prize draws will take place at the beginning of the following month:
October draw – for qualifying registrations made in September 2026
November draw – for qualifying registrations made in October 2026
December draw – for qualifying registrations made in November 2026
January draw – for qualifying registrations made in December 2026
Winners will be selected at random from all eligible entries and will be notified shortly after the relevant draw using the contact details held by City Plumbing Supplies.
If a winner cannot be contacted within a reasonable period, or is found to be ineligible, City Plumbing Supplies and Ideal Heating reserves the right to select an alternative winner.
Eligibility and Excluded Participants
The Promotion is open to UK residents aged 18 or over, excluding residents of Northern Ireland, and further excluding:
Accounts opened by public sector organisations or housing associations;
Any accounts for entities with more than 15 employees;
National and regional house builder companies and/or contractors; Current employees of Highbourne Group or immediate family members;
Public sector or housing association employees;
Employees of agencies or event suppliers, their families, or agents with City Plumbing Supplies Holdings Limited;
Merchants (resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies);
Customers with internal and/or external contract support.
Rewards will be processed progressively throughout the campaign or by 31 Jan 2027 at the latest.
Data Protection
By participating, customers agree that relevant personal and transactional data will be shared between City Plumbing Supplies Holdings Limited and Ideal Heating (Groupe Atlantic Ltd) for the purposes of verifying eligibility and issuing rewards. This includes, but is not limited to:
Name and business name
Trade account information
Qualifying purchase data
Data will be processed in accordance with each organisation's privacy policy:
Participants may request access, update, or deletion of their personal data at any time.
Liability
To the fullest extent permitted by law, Ideal Heating accepts no responsibility or liability for:
Any incomplete, lost, delayed or unsuccessful product registrations;
Any issues resulting from technical faults or third-party systems;
Any costs, expenses or losses incurred in connection with participation in the Promotion or acceptance or use of the prize, except where such liability cannot legally be excluded.
Ideal Heating will not be liable for any indirect or consequential loss.
Liability
To the fullest extent permitted by law, the Promoter and Partner accept no responsibility or liability for:
Any incomplete, lost, or delayed purchases or registrations;
Any issues resulting from technical faults or third-party systems;
Any costs, expenses, or damages incurred in connection with use of the cashback.
Neither the Promoter nor the Partner will be liable for any indirect or consequential loss.
Amendment and Cancellation
The Promoter reserves the right to cancel or amend the Promotion or these terms and conditions at any time if circumstances arise outside its reasonable control.
Jurisdiction and Law
These terms and conditions shall be governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Acceptance of Terms
By participating in the Promotion, all customers confirm that they accept these terms and conditions and agree to be bound by them.