COVID-19 safe ways of working risk assessment

During the COVID-19 emergency and beyond, the safety and wellbeing of our people, our customers and the communities we serve will always be our priority, and remains at the heart of our decision making process here at City Plumbing, which is part of The Highbourne Group.
To support the UK Government’s encouragement of construction and building activity as an engine for economic recovery, we have a critical role to play in the supply chain. In order to protect colleagues and customers, and ensure our business can remain open, we have adapted our ways of working, and have been working with the Department for Business, Energy and Industrial Strategy (BEIS), other Government departments, trade associations and others to develop guidance for colleagues, customers and other stakeholders.
We continue to follow the latest official guidance and carefully monitor the COVID-19 situation. We remain committed to working closely with Government, customers and the wider industry to maintain safety and wellbeing.
If anyone has concerns about our safe working arrangements, please raise them with the local manager or email

Our COVID-19 Risk Assessment & Control Plan

In line with sound Health and Safety practices we have undertaken a COVID-19 risk assessment, taking into account how we operate whilst continuing to maintain the safety and well-being of our colleagues, customers, suppliers and others involved in our day-to-day activities. Our branch assessment and control plan is available here, our distribution centre risk assessment and control plan is here and our head office assessment is here. All three assessments and controls plans will be reviewed on a regular basis in light of new guidance and any feedback from relevant stakeholders.

Our Assurance Arrangements

We have arrangements in place to ensure that our businesses comply with our Social Distancing Principles and follow the three-lines of defence principle:
  • 1st Line of Defence - Local Manager Self Assessment and Line Manager Reviews (complete)
  • 2nd Line of Defence - Reviews of sites carried out either remotely or in-person by our HSE Team (complete)
  • 3rd Line of Defence - An independent review of our COVID-19 Secure assurance arrangements (complete)

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