Policies at City Plumbing Supplies


Cookies Policy 


Use of Cookies by Travis Perkins Group


We do use cookies on the City Plumbing Supplies website. However, please be assured we do not collect or store personal data via the cookies used on any of the websites within the Travis Perkins group.


When someone visits one of our websites we collect session information to enable the customer the best possible journey through our website, as well as standard analytics information about how our website is performing for our customers. The analytics information is collected to find out things such as the number of visitors to the various parts of the websites. We collect this information in a way which does not show us the identity of any of the website customers. In all instances where we use Cookies, the purpose and intention from the Travis Perkins Group is to improve the customer journey on our website whilst keeping the confidence and privacy of our customers.


If we do collect personally identifiable information through the City Plumbing Supplies website we will be honest with you about this. We will make it clear when we collect personal information and will explain what we intend to do with it. In all instances you will be asked to opt in to this sort of information so it will be a conscious decision we will ask you to make. This is usually provided in a tick box format.


What are Cookies?


Cookies are files that store information on your hard drive or browser which means that the Travis Perkins Group can recognise that you have visited the City Plumbing Supplies website before. Cookies make it easier for you to maintain your preferences on the City Plumbing Supplies, and by seeing how you use them, we can tailor them around your preferences and measure usability of the City Plumbing Supplies website. This is important to us and you because we want to make sure our websites are as user friendly as possible ensuring you have a good experience when browsing or purchasing on our website.


How can you prevent Cookies?


If you want to, you can disable the cookies from your browser and delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your particular browser you can go to "help" on your browser's menu or you can visit www.allaboutcookies.org


What happens if I do disable Cookies?


You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of the City Plumbing Supplies website and some or all of the areas of the website may fail to work for you. 


Essential cookies:  We set this cookie in order to maintain the website functionality and integrity of your visit and the contents of your shopping basket. Not setting these cookies means the site may not function correctly for you. 


Customer cookies:  We use these cookies to remember that you have visited our site before, so we can improve your shopping experience by showing you the most relevant products and offers. We also track the use of vouher codes, and we use cookies to help customers who have put items in their shopping basket but not proceeded to the checkout.


Analytics cookies: We use these cookies to aggregate information about how our visitors and customers use our site, for example how many people visit and which are the favourite pages, and to mointor stock availability.


Social network cookies: We use cookies from companies like Facebook, in order for their users to get the most out of visiting our site.


Adverts on the site: We use cookies to serve you with adverts on this site (both from City Plumbing Supplies and from other companies such as Google and DoubleClick) that are tailored to your interests and preferences.


Adverts other sites: When we advertise on other websites, cookies from advertising networks (such as Google and DoubleClick) tailor these adverts for you, showing you products we believe you will find relevant and interesting.


Performance: From time to time, we may ask independent market research companies to invite site visitors to take part in feedback surveys of their experience when using our website. The purpose of cookies placed by third parties is to remember if we have offered you a survey ensuring that no individual visitor is unfairly asked to participate in a survey. 


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