Branch Locator
Blog
Toolbox
Favourites
Account
Basket
VAT:
Ex
Inc
Welcome to My City Plumbing Rewards
Join our loyalty program and get rewarded!
My City Plumbing Rewards is our way of thanking you for shopping with us.
Sign up today and we will award you points on every purchase you make.
These points can be redeemed for a wide range of fantastic rewards from TVs to smart watches, holidays to gift vouchers, or as credit against your City Plumbing account.
Sign up and join now
How to Earn
- Once you've signed up, any purchases you make with us will earn you points. 100 points = £1 to spend on prizes or vouchers.
- This includes purchases made in-branch, in our showrooms as well as on our website or app.
- Enjoy bonus points on selected products and brands.
City Plumbing Rewards FAQ
What is My City Plumbing Rewards?
My City Plumbing Rewards is our new loyalty programme that lets you earn points on your spend with us and gives you access to exclusive promotions and discounts. The points you earn can be redeemed against an amazing array of rewards which include everything from Apple products to e-vouchers with top highstreet brands, to fantastic days out.
How many points do I earn?
With City Plumbing Rewards you will earn 1 point per £1 spent on all purchases excluding the following categories: Boilers, Heat Pumps, Copper, Smart Controls and Power Tools.
How can I track my points?
You can view your points by logging into your My City Plumbing Rewards account, throught your account dashboard on the City Plumbing Website or App, and clicking on the Points Bank page. This will show you the total number of points you have earned.
How do I redeem my points?
Provided you have earned enough points you can redeem your earnings by going to your Rewards page, viewing the details of the reward you would like to redeem, clicking add to basket and following the checkout process. If you have a couple of extra points left over, you can choose to donate these to The Teenage Cancer Trust at the checkout!
How can I register for My City Plumbing Rewards?
To register for My City Plumbing Rewards, you will need to sign into your City Plumbing account (on app or web), view your account and click through to the My City Plumbing Rewards site whereyou can complete the registration form. Installers must hold a City Plumbing account and have registered on My City Plumbing Rewards to take part in the programme.
Do my points expire?
Points will expire 12 months from the date they are issued.
How soon will I see my points?
Your points will show in your points balance 24 hours after you have spent with City Plumbing in branch , online or on the app
When will I receive my rewards
We advise that all reward orders may take up to 2 weeks to be delivered. You can see the current status of your order by viewing your Order History page. If it has been 2 weeks and your order has not arrived yet, please contact rewards@cityplumbing.co.uk.
Can I use my points on City Plumbing purchases?
You can redeem your points against an account credit note to reduce your credit account balance. Go to your Rewards page to redeem your points. All credit note redemptions will be processed at the end of the calendar month and will be allocated to your account by the 7th of the following month. Please note that this option is only available for trade credit account holders.
How do I use my points against training?
You can redeem your points for discounts on accredited renewable training. Go to your Rewards page to redeem your points.
Full promotional terms & conditions can be found here
Help & Feedback
Chat With Us
Give Us Feedback