Contact us

Help & Advice

FAQs

Learning Hub

5 Ways to Contact Us

Contact us by phone

Call us on: 0330 678 0267

Prefer to talk it through? Give our dedicated team a call to speak directly with an expert. Whether you’re looking for technical product specs, need to check local stock levels in a hurry, or want to discuss a bulk order, our friendly and knowledgeable customer service team is ready to take your call and assist you.

Call us on 0330 678 0267 to get your questions answered instantly. Be sure to have your customer number and order details ready so we can quickly guide you to the right member of staff. Our lines are open Monday to Friday 08:30-17:00.

Talk to us in branch

If you’re looking for a City Plumbing near me, type your postcode into our branch locator to find your nearest City Plumbing.

With more than 350 branches nationwide, our extensive network ensures you’re never far from expert advice and instant high-quality trade supplies. Whether you're a professional installer looking for a quick Click & Collect or a homeowner seeking inspiration in one of our dedicated showrooms, your local branch has got you covered.

Contact us by email

Email us at: customerservice@cityplumbing.co.uk

Prefer to put it in writing? If your query is non-urgent, drop us an email and our team will get back to you with the answers you need. Whether you’re sending over a list of materials for a quote, attaching photos for a technical query, or asking about an existing order, we’re here to help. Send your message to customerservice@cityplumbing.co.uk and we’ll ensure it reaches the right expert. We aim to respond to all enquiries within 2 working days.

Reward Queries

Email us at: support@mycityplumbingrewards.co.uk

If you’re looking for an update on your points balance, need assistance redeeming a reward, or have a question about your membership status, our City Plumbing rewards team is here to help. Send your message to support@mycityplumbingrewards.co.uk and we’ll aim to get back to you as soon as possible. Please allow up to 2 working days for rewards enquiry responses.

Talk to our chatbot

If you’ve got a quick question or need help tracking down a specific part, our Live Chat team is available 24/7. Skip the phone queues and message us directly for real-time support with product availability, technical queries, existing orders, and much more. We’re online and ready to keep your projects on track. Simply click the chat icon to start the conversation.

Contact us via our online form

Need to make a change to your personal details or have a general question about your account? Using our online contact form is the most efficient way to get your request to our Customer Service team. Whether you’re updating your contact information, asking about a specific invoice, or requesting further information on our services, fill out the required details and our friendly team will review your request and get in touch. We aim to respond to all online form submissions within 2 working days.