- About City Plumbing
City Plumbing are your local plumbing, heating and electrical supplier for the trade.
Our award winning company, The Highbourne Group, spans the trade, home improvement and DIY markets. With 9 successful businesses in the division we’ve grown to over 3,500 colleagues across more than 350 branches and sites around the UK and Ireland.
From boilers and copper tubing to bathroom suites, towel rails and electrical parts all from top brand names, we have everything you need to complete the job. Here at City Plumbing, We know in your business time really is money and that you can't afford to wait for products, which is why we hold stock of a wide range of essential products that you need on a daily basis and can source most other products from our central distribution centre within a day or two.
Our friendly specialist staff are our best asset and their knowledge and expertise will ensure you always get the right products and advice when you need it.
We have a nationwide network of over 350 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve. Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Our Showroom and Showroom Managers are there as an extension to your business, so talk to us about how we can take some of the time consuming design and product selection work off your hands.
We have values which are core to our being. Everyone works together, everyone looks out for each other and everyone is expected to step up and play their part in making us the best in every area. The whole team owns the whole business, together.
We’ve built an inclusive working environment where everyone can contribute because everyone is listened to, valued and respected.
Upholding family values – a way of working with and treating people
This is what makes us different. We work hard together to deliver results and have some fun along the way. It’s about doing the right thing. We’re straightforward and value honesty, trust and kindness. It’s ‘new-fashioned’ family values built on our heritage.
Keeping people safe – safety will always be at the top of the agenda
Safety, for us, is everything. We expect everyone to go home to their families exactly as they arrived at work.
Making decent returns – creating value for shareholders, employees, customers and suppliers
Making a decent return is less about making money and more about creating value for shareholders, employees, customers and suppliers. And it depends on building business relationships based on trust and respect; strong enough to keep going through bad and good times.
Supporting our customers – the Group’s business is based on strong relationships
The success of our business relies on strong relationships. This is about a ‘can do, will do’ attitude and understanding the lifelong value of each customer relationship
Being the best – setting the bar high and making employees and customers feel special
Our aim is to set the bar high and make our customers feel special. Our business is built on maintaining good relationships with our customers and suppliers. It’s essential we attract and retain the best people to enable us to operate the best business in every catchment area
Shop online or visit your local City Plumbing branch today to experience first hand our great service and excellent product range.