How do I find the spare part for my fire or cooker?
The most reliable way is to locate the model number and serial number on the appliance's data plate (usually found behind a control panel or on the inner frame). You can then use our search bar or filter by manufacturer to find the exact match.
Can I install these parts myself?
You can usually replace cosmetic items like ceramic coals or door glass yourself if you feel confident. However, for anything involving gas valves, internal parts, or flue components, you should use a qualified professional such as a
Gas Safe or
HETAS-registered engineer. This keeps your appliance safe and your warranty valid.
What if I canβt find the specific part on your website?
Don't worryβour inventory is vast and constantly updating. If a part isn't listed, contact our team with your appliance's model and serial number; we can often source specialised components directly from the manufacturer for you.
What is your return policy if I buy the incorrect part?
We offer a straightforward return policy for unused parts in their original packaging. Simply notify us within 14 days of receipt. Please double-check your model numbers before ordering to avoid the hassle of a return!
Do these parts come with a warranty?
Yes, all our premium spares come with a standard manufacturerβs warranty against defects. Note that this typically covers the component itself, but not faults caused by incorrect installation.