Here are the answers to some frequently asked questions on our Toilets & Basins range, designed to help you make the right choice for your project.
What brands do you stock?
We pride ourselves on being a one-stop shop, stocking industry-leading "spotlight" brands such as Roca, Ideal Standard, VitrA, and Geberit. We also offer high-quality options from Armitage Shanks and Twyford. For those looking for trade-trusted performance and exclusive designs, we are the sole home of the iflo and Vitellio brands.
What should I consider when choosing a toilet or a basin?
The three main factors are space, plumbing, and style. For space, measure your "projection" (how far the toilet sits from the wall) to ensure easy movement. For plumbing, check if your soil pipe goes into the floor or the wall. Finally, choose a style, like a sleek countertop basin or a classic pedestal, that matches the era and aesthetic of your home.
Are wall-mounted toilets and basins easy to install?
While they offer a stunning "floating" look and make cleaning easy, they are more complex than floor-standing models. They require a concealed mounting frame installed behind the wall to support the weight. We recommend a professional installation for these to ensure the frame is securely anchored and the pipework is perfectly aligned.
Can I mix and match toilets and basins?
Yes! While our pre-matched suites are popular for their guaranteed cohesive look, you can certainly mix and match. Just keep an eye on the "ceramic white" shades and the "profile" (rounded vs. angular) to ensure they complement each other.
What finishes are available for your products?
While high-gloss white ceramic is the classic choice for hygiene and longevity, we also offer a variety of finishes for furniture and accessories. You can find Gloss Grey and Matt White vanity units, and our flush plates and taps come in modern finishes like Matt Black, Brushed Brass, and Polished Chrome.
Can I get advice on choosing the right product?
Absolutely. You can visit any of our 350+ branches or one of our dedicated
Bathroom Showrooms to see the products in person. Our expert team can help with technical specifications, spatial planning, and finding the best value for your budget.
Do you offer a discount for tradespeople?
Yes! We value our trade customers. By opening a
City Plumbing Trade Account, you gain access to exclusive trade prices, personalised discounts, and special offers. New account holders can also benefit from introductory discounts to help get their first few projects off the ground.