- Our Businesses
Award winning experts in the plumbing and heating market and pride ourselves on our personal customer service and dedicated partnerships with our suppliers.
We have built a reputation for selling quality plumbing and products to the trade, wholesale and online. We have more than 370 branches throughout our nationwide network, with over 4000 colleagues employed in our branches, head office and distribution centre.
We have the largest network of dedicated bathroom showrooms across the UK, called The Bathroom Showroom.
City Plumbing & PTS
City Plumbing and PTS offer a range of products across plumbing, heating, bathroom and electrical categories through a dedicated network of over 370 branches nationwide and through our website.
The City Plumbing website offers over 20,000 products to order for delivery or click and collect, with stock check facility, a branch locator and full online account management facilities. A range of best in class manufacturers are available to purchase through City Plumbing and PTS and competitive price points offer great value for money. Concessions within City Plumbing include City Heating Spares and The Bathroom Showroom.
The Bathroom Showroom
Our 250 Bathroom Showrooms showcase the best branded and own label bathroom ranges, operated by a sales and design consultant, helping local tradesmen deliver a complete offer to their customers faster and more efficiently.
You can refer your customers to visit our showrooms who can come in and look around, receive a free 3D design and plan.
City Heating Spares (CHS)
City Heating Spares offers over 100,000 spares alongside the City Plumbing offer. Based within our City Plumbing branches, City Heating Spares uses the distribution model supplied by Direct Heating Spares to support customers and help them to always get the part they need.
Over 20,000 products are available for next day collection
Primaflow F&P is the UK's leading distributor of heating, plumbing and bathroom products to the independent merchant sector, and retailers of fires and bathrooms.
Our Primaflow F&P brand is the largest wholesale distributor of Plumbing, Heating & Bathroom materials in the UK. We have over 100 Primaflow F&P vehicles delivering to 4,500 independent merchants, DIY outlets, bathroom, fire and general retailers. Stock is held in 2 Regional Distribution Centres for large items and 1 National Distribution Centre for small parts. Delivery is completed out of 10 regional transport hubs.
With branches all over the country, we are in a prime position to continue being a leading national distributor of branded plumbing and heating systems.
Primaflow customers have access to over 10,000 F & P products, which includes ranges such as boilers, radiators, cylinders, copper tube and insulation
Direct Heating Spares (DHS)
DHS is our online distributor and is dedicated to helping our customers get the spare parts they need as quickly as possible. We provide our customers with excellent customer service from start to finish.
Our warehouse in Chorley has over 20,000 parts in stock and ready to be picked and delivered as soon as the next day to over 3,000 pick-up points across the UK. If we don't have the part you need, we work closely with most major manufacturers so you can be sure we'll get the part quickly to where they need it.
Our friendly team are always happy to answer questions and try to help identify the correct part our customers need. If you order it by 8pm, we can get it to them by 12pm the following day. Our call centre is open 7am-8pm Monday to Friday, 8am-4pm Saturday and 9am-1pm Sunday.
National Shower Spares (NSS)
NSS is the UK’s leading Supplier of Shower Spares and is an official stockist for over 30 manufacturers in this area. With over 10,000 parts in stock NSS are able to help our customers find the part they need.
The Underfloor Heating Store
The Underfloor Heating Store is a market-leading online retailer of electric and water underfloor heating systems and associated products focused on the consumer market. Established in 2008 the company has since won numerous awards for its expertise and growth.
Our huge range of underfloor heating products offer the home owner, and installer, flexible solutions to suit any project and budget. Easy to install water systems are available, perfect for new builds, or electric systems, which are ideal for retro fits as they create minimal disruption.
Solfex energy systems is one of the largest specialist distributors in the UK of high quality renewable energy systems, specifically focusing on solar thermal and photovoltaic power products, Air Source Heat Pumps and underfloor heating systems.
They supply the solar thermal sector with its exclusive ‘own branded’ solar thermal equipment supplied by Europe’s leading manufacturers.
PlumbNation is an online retailer of plumbing and heating products to homeowners and trade customers alike delivering the latest heating and plumbing products at fixed prices.
There are currently 20,000+ products available including boilers, cylinders, radiators, bathrooms, water heaters, fires and stoves. Its competitively-priced product range can be delivered nationwide, with a good selection of products available for next day delivery.
Head of Communications
Telephone: 07384 903919
Telephone: 07468 713755