covid19

Our Showrooms are now open for in-store appointments

We’re pleased to announce that in line with government guidelines, we have reopened all of our Bathroom Showrooms for in-store appointments. Please click here to book.


Face coverings to be worn in branches and Showrooms

Following the removal of legal restrictions in England on 19th July, the wearing of face coverings and the requirement to maintain social distancing is no longer mandatory in our branches in England.


​We have a responsibility to keep our colleagues, customers and communities safe, so we will continue to follow government advice much the same as the rest of society. So - in England, guidance encourages everyone to wear a face covering in crowded areas and we encourage our colleagues and customers to follow this guidance too.


​We also encourage customers to maintain social distancing measures where possible.


​Protective screens and sanitising stations will remain in all branches and showrooms.


In Scotland and Wales, face coverings remain a legal requirement and from 26 July, a 1 metre social distancing rule in Scotland and 2 metre social distancing rule in Wales will apply.


Delivery Lead Times

Due to the impact of the COVID-19 situation, the lead times of some of our trusted couriers may be impacted.


For the majority of orders we will meet the estimated delivery timescales we give you, however, there may be some times that your order cannot be delivered on the estimated delivery date. We will keep you informed if we make any changes to your delivery date.


To find out more about our delivery service, click here


Trade Counters are Open

The City Plumbing and PTS trade counters are open. To find your local branch please click here.


You can visit your local branch for the products you need as well as the great customer service that you have come to expect from City Plumbing.


We operate all of our branches within strict Social Distancing and hygiene guidelines. So, before you come to the branch, please watch this short film. The film explains what you can expect from your visit to our City Plumbing or PTS branch and you’ll find out exactly what we are doing to keep you and our colleagues as safe as possible.  


Click here to watch the film. (Please note: the film was recorded before the wearing of face coverings became mandatory.)


We also offer the convenience and safety of a pre-order and collect service, online ordering at cityplumbing.co.uk and delivery to the kerbside. So however you need us, we have you covered.


Together we can get Britain building again.


Deliveries of Essential Products

For our customers who wish to keep more social distance at this time, we wanted to remind you that we also offer free delivery on all essential orders for our trade account customers. Call your local branch or log in and order on your account at any time. You can also pay my debit or credit card online.


If you are experiencing symptoms of coronavirus, have a confirmed case in your household or are self isolating, please keep us informed, and be prepared that our delivery will have to change to the front door or kerbside.