We're still open for business!
The government has classified City Plumbing and PTS as an essential service to support the construction industry and the home maintenance sector. This means our trade counters, websites and deliveries will remain open to offer an uninterrupted service to you and your customers.
Our customers have always been at the heart of our business and we will always do our best for you. If you have any questions, issues or concerns about any of the above, please do contact your local branch or normal point of contact.
Please take care and stay safe.
Managing Director, Plumbing and Heating Businesses of Travis Perkins
A Bathroom Showrooms open for virtual appointments only
Due to the current COVID-19 restrictions, all showrooms are open for virtual and phone appointments only. Please contact your local showroom to book.
Face coverings to be worn in branches
We kindly ask that all customers wear a suitable face covering when entering our branches in England, Scotland and Wales, in line with the latest government guidance.
However, don't worry - we have masks available to purchase if you forget yours.
Delivery Lead Times
Due to the impact of the COVID-19 situation, the lead times of some of our trusted couriers may be impacted.
For the majority of orders we will meet the estimated delivery timescales we give you, however, there may be some times that your order cannot be delivered on the estimated delivery date.
Estimated lead times for Next Day Delivery:
Mainland UK: 1-2 working days
Isle of Wight & Isle of Man: Up to 3 working days
To find out more about our delivery service, click here
Trade Counters are Open
The City Plumbing and PTS trade counters are open. To find your local branch please click here.
You can visit your local branch for the products you need as well as the great customer service that you have come to expect from City Plumbing.
We operate all of our branches within strict Social Distancing and hygiene guidelines. So, before you come to the branch, please watch this short film. The film explains what you can expect from your visit to our City Plumbing or PTS branch and you’ll find out exactly what we are doing to keep you and our colleagues as safe as possible.
Click here to watch the film. (Please note: the film was recorded before the wearing of face coverings became mandatory.)
We also offer the convenience and safety of a pre-order and collect service, online ordering at cityplumbing.co.uk and delivery to the kerbside. So however you need us, we have you covered.
Together we can get Britain building again.
Deliveries of Essential Products
For our customers who wish to keep more social distance at this time, we wanted to remind you that we also offer free delivery on all essential orders for our trade account customers. Call your local branch or log in and order on your account at any time. You can also pay my debit or credit card online.
Where we are still making home deliveries, we are doing so in compliance with government guidelines on social distancing. If you are experiencing symptoms of coronavirus, have a confirmed case in your household or are self isolating, please keep us informed, and be prepared that our delivery will have to change to the front door or kerbside.