Great news! Our Trade Counters are reopening!

The City Plumbing and PTS trade counters are reopening during this week. To find your local branch please click here.

You’ll be able to visit your local branch for the products you need as well as the great customer service that you have come to expect from City Plumbing.

We operate all of our branches within strict Social Distancing and hygiene guidelines. So, before you come to the branch, please watch this short film. The film explains what you can expect from your visit to our City Plumbing or PTS branch and you’ll find out exactly what we are doing to keep you and our colleagues as safe as possible.  

Click here to watch the film.

We also offer the convenience and safety of a pre-order and collect service, online ordering at and delivery to the kerbside. So however you need us, we have you covered.

Together we can get Britain building again.


8 Additional Branches to Reopen (26th May)

We are starting the process of reopening more of our branches to support our customers, providing essential services in the community to help start get Britain building again. Over the next week we will reopen a further 8 of our branches to offer a pre-order and collect service, ensuring we can do this safely for colleagues and customers.

Branches that are reopening:


Aberdeen Causeway, Alloa, Attleborough, Bristol Fishponds (PTS), Edinburgh Newbridge (PTS), Edinburgh Portobello, Glasgow Lawmoor Road and Glasgow Vermont Street (PTS)

This means we now have a total of 350 branches available to provide everything you need for those emergency plumbing and heating jobs.

- Click here to find a branch close to you

- Social distancing measures in place for safety

- Please note: All branches now close at 4pm Monday to Friday and are closed Saturdays


Just so you know, we continue to update this webpage regularly with new information, details on branches and changes to our service. So please always check back for the latest news and details from us about how we are adapting our business to support you during these challenging times.

As always we’re here for you. Stay safe.


Deliveries of Essential Products

For our customers who wish to keep more social distance at this time, we wanted to remind you that we also offer free delivery on all essential orders for our trade account customers. Call your local branch or log in and order on your account at any time. You can also pay my debit or credit card online.

Where we are still making home deliveries, we are doing so in compliance with government guidelines on social distancing. If you are self isolating, please keep us informed, and be prepared that our delivery will have to change to the front door or kerbside.