covid19

UPDATE: 9th April 2020

For the duration of the coronavirus pandemic, we have amended our returns policy:


Temporary Change to our Returns Policy


We are currently operating a limited service as we function as an essential service helping keep Britain's buildings warm, dry, and safe with hot and cold running water. Whilst we are running an adjusted operation we regret that we are unable to process returns or exchanges in branch. Our current priority is to operate our branch network prioritising the safety of our customers and colleagues. Our normal Returns Policy will resume when our branches fully reopen and will apply to purchases during the current period. This does not affect customer statutory rights. Thank you for your support during these challenging times as we work together to deliver essential services to the UK.


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UPDATE: 3rd April 2020

We are proud to be classed as an essential service helping to keep Britain’s buildings and homes warm, dry and safe and with hot and cold running water.


We want to let you know that we are here if you need us, we have 300 branches available to provide everything you need for those emergency plumbing and heating jobs.


- Click here to find a branch close to you - almost 300 UK branches available

- Pre-order via phone or online for click & collect

- Payment via card only - sorry no cash payments

- Social distancing measures in place for safety

- Please note: All branches now close at 4pm Monday to Friday


Just so you know, we continue to update this webpage regularly with new information, details on branches and changes to our service. So please always check back for the latest news and details from us about how we are adapting our business to support you during these challenging times.


As always we’re here for you. Stay safe.


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Saturday trading

Please note, all City Plumbing and PTS branches will be closed on the following Saturdays:


Saturday 28th March 2020

Saturday 4th April 2020

Saturday 11th April 2020


We apologise for any  inconvenience this causes you and we will let you know when the branches are back in full working order.


Thank you for your understanding.



 

Branch Closures

The following branches are currently closed whilst we focus on supplying essential services to help keep Britain warm and safe and with hot and cold running water. To find an alternative branch or another branch close to you, please use the branch locator.

                                                             
Region Branch
England Attleborough
England Aylesbury
England Beverley
England Bexleyheath
England Bideford
England Birkenhead
England Birmingham, Kingstanding
England Bognor Regis
England Bridgwater
England Brighouse
England Brighton Portslade (PTS)
England Bristol, Fishponds
England Bristol, St. Phillips
England Bromley
England Bury
England Chorley
England Cirencester
England Croydon, Horatius Way
England Derby Sir Francis Ley (PTS)
England Diss
England Dorchester
England Dronfield
England Eastleigh (PTS)
England Exeter
England Fareham
England Ferndown
England Fishponds
England Guildford (PTS)
England Gloucester
England Gloucester
England Hailsham (PTS)
England Harlow
England Hastings
England Helston
England High Wycombe
England Horsham
England Keighley
England Leeds, Wortley
England Leicester, Progress Way
England Luton, Dallow Road
England Maldon
England Mansfield
England Marlborough
England Melton Mowbray
England Mexborough
England Milton Keynes, Granby
England Minehead
England Nelson
England Newmarket
England New Milton
England Northampton (PTS)
England North Shields
England Norwich, Concorde Road
England Nottingham Easter
England Oxford
England Peterborough, Newark Road
England Ramsey
England Rye
England Saffron Walden
England Sittingbourne
England Soton Portswood
England Southampton
England Southend
England Spalding
England Staines
England St. Helens
England Stockport Manchester (PTS)
England Stoke Hanley (PTS)
England Swindon
England Taunton, Priorswood
England Torquay, Broomhill
England Wadebridge
England Walsall, Stockton Close
England Warrington (PTS)
England Warrington, New Cut Lane
England Weston-Super-Mare, Locking Road
England Wimbledon
England Wisbech
England Worthing, Goring
England Yate
Isle of Wight Sandown
Scotland Alloa
Scotland Aberdeen, Causeway
Scotland Bellshill
Scotland Coatbridge
Scotland Dumbarton
Scotland Edinburgh, Newbridge (PTS)
Scotland Edinburgh, Peffermill
Scotland Edinburgh, Portobello
Scotland Falkirk
Scotland Glasgow, Lawmoor Road
Scotland Glasgow, Vermont Street
Scotland Kilmarnock
Scotland Tranent
Wales Cardiff, Colchester Avenue
Wales Cardigan
Wales Swansea, Beaufort Road
Wales Swansea, Carmarthen Road

Social Distancing & Staying safe

Our fantastic branch and warehouse teams are doing all they can to support your business at this time whilst keeping everyone safe.


In order to try to halt the spread of the coronavirus, please respect the social distancing guidelines as introduced by the government whilst collecting at our branches.


You must stay at least 2 metres from any other person when visiting our branches to collect your products or when accepting a delivery.


Why not call ahead, check the stock availability, pay and book a time slot to collect? This way we can offer a kerbside collection at your convenience.


Have you considered ordering online? We offer free delivery on all orders for our trade account customers. Call your local branch or log in and order on your account at any time. You can also pay my debit or credit card online.


Cash payments

Please note: we are no longer accepting cash payments. However, we will still accept debit and credit cards.


Deliveries

For our customers who wish to keep more social distance at this time, we wanted to remind you that we also offer free delivery on all orders for our trade account customers. Call your local branch or log in and order on your account at any time. You can also pay my debit or credit card online.


Where we are still making home deliveries in compliance with government guidelines on social distancing. If you are self isolating, please keep us informed, and be prepared that our delivery will have to change to the front door or kerbside.

 

A message from our CEO...

Our Plumbing & Heating CEO, Andrew Harrison, talks about everything we're doing here at City Plumbing to carry on with our normal business activities.

Read now

Travis Perkins plc CEO Nick Roberts, in partnership with Grafton Group and Saint-Gobain, has sent a letter to the Business Secretary...

The letter sets out the case for how critical we are as trade merchants are "critical to keeping Britain warm and dry, and our buildings operational, repaired, maintained, safe and secure" and therefore should be allowed to stay open.

Read now