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Help And Advice

Thermostat Faqs

Thermostat FAQs

Selecting the Right Thermostat:

Which thermostats are available?

The three main types of thermostat available are manual thermostats, programmable thermostats, and smart home thermostats.

Is a smart thermostat worth the money?

We certainly think so. Smart thermostats utilise a range of clever features that can save the average household around 8% on heating and cooling bills.

Which thermostat works with Alexa?

Almost every smart thermostat we sell is compatible with the Amazon Alexa voice assistant. Despite this, always check compatibility with the thermostat manufacturer before buying.

Which thermostat works with Google Assistant?

Whilst most smart thermostats work well with Google Assistant, Google Nest thermostats are fully integrated and gain advanced functionality when paired with other Google Assistant devices, such as the Google Nest Hub.

Thermostat Usage FAQs:

Why is my thermostat not working?

If a thermostat isn’t turning on or the display is dark, try replacing the batteries first. If your thermostat doesn’t use batteries, check for a tripped breaker or a blown fuse in the electrics panel. If you’re still having trouble, consult your thermostat manufacturer or call a professional.

What’s the ideal thermostat temperature?

The energy saving trust recommends a thermostat temperature of between 18 and 20 degrees celsius during winter months.

What happens to a smart thermostat when the WiFi goes down?

Smart thermostats are not completely dependent on WiFi, and will continue to function even without internet connection.

You will not be able to control the thermostat through your phone or smart hub without WiFi, but you can still change the temperature through the device itself.

Do smart thermostats work with any smartphone?

Smart thermostats work with almost all smartphones that apps can be installed on. This includes iOS and Android devices. If you cannot install the required app for your smart thermostat, try updating your device to the latest firmware version.

How should I clean my thermostat?

Thermostats can be kept clean with a microfibre cloth. Do not use excessive liquid cleaners or sprays.

Thermostat Installation FAQs:

What’s a C wire?

A common wire (C wire) is an extra cable that supplies 24V electricity to a thermostat. Most smart thermostats and some programmable thermostats require them in order to enable certain features.

Are thermostat wires AC or DC?

Thermostat wires are 24V AC.

Where should I install a thermostat?

Thermostat installation guidelines recommend installing thermostats 1.50m above the floor. Thermostats should not be installed in recesses, shelving, behind doors or curtains, directly above heat sources, or in direct sunlight. Most thermostats are situated in the hallway or lounge of a property.

Who installs thermostats?

Licensed electricians, HVAC technicians, and many plumbers can install, repair, or replace thermostats.

What do I need to install a smart thermostat?

In order to install a smart thermostat, you’ll need:

A compatible heating system (check with the thermostat manufacturer before buying)
2.4GHz WiFi
A smartphone, tablet, or smart hub
Most smart thermostats require a C Wire or a nearby power socket

Is it difficult to install a smart thermostat?

If you have the required wiring already in place, a smart thermostat can be installed by anyone with a basic knowledge of DIY. Most thermostat manufacturers have detailed installation guides on their website, or on youtube.

If you don’t have the required wiring, we’d recommend calling a professional HVAC installer, who can get you set up quickly and professionally.

Do you need WiFi to set up a smart thermostat?

If WiFi is not available, or if you’re installing a smart thermostat in a new build, it is still possible to install and set up smart thermostats through the unit itself. Most smart thermostats function like regular programmable thermostats without WiFi.