Coronavirus Update: A Message From Our CEO

Published: 16th March 2020

Dear customer,

Amid the very fast developing coronavirus situation, I would like to reassure you about the actions we are taking to carry on with our normal business activities. Whilst we continue to review official guidance on an ongoing basis, it is very much business as usual for now.

The safety of our customers, colleagues and suppliers

Safety of course remains our highest priority. To make sure our customers, colleagues and suppliers stay safe within our branches and offices we are ensuring that cleaning and hygiene protocols are even more rigorous than usual. All of our colleagues are following personal hygiene guidance and being asked to regularly wash their hands. We currently have access to alcohol based hand sanitisers within our branches and offices for customers, colleagues and suppliers to use, and we are regularly cleaning door handles, credit/debit card machines and all of our public areas.

We have now stopped all physical non critical business meetings taking place until further notice, including non delivery visits from suppliers, training and face to face meetings. Instead, we are conducting those sessions using conference calls, phone and video calls where possible. We are taking this approach as a proactive preventative measure.

What about stock levels?

We are in constant dialogue with our suppliers and at the moment are not experiencing any supply concerns, our central warehouse and branches have all increased stock levels which are being constantly monitored. That situation might change and if it does, we will keep you fully informed

What about deliveries?

We are asking for your help where we are making home deliveries, especially if that might be to a home where people are self isolating. If that is the situation, please do keep us informed, and be prepared that our delivery will have to change to the front door or kerbside.

If you have any questions, issues or concerns about any of the above, please do contact your local branch or normal point of contact. Of course you can contact me personally too, using my email address which I’ve included below. Please take care and stay safe through this continued period of uncertainty.

Andrew Harrison

Chief Executive (Plumbing & Heating)