City Plumbing Supplies - Privacy Policy

City Plumbing Supplies is committed to protecting your privacy. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order or request on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information we collect from you and how we use it

When you visit, register, apply to open an account or place an order with us, you may be asked to provide certain information about yourself. This may include (but is not limited to) your name, contact details and payment card details. This information will allow us to process and fulfil your request, for example, using your e-mail address to confirm receipt of your request. Should you enter a competition or promotional feature, take part in a survey, or request a brochure or any other information from us, we may also ask for your details to administer such competition or request.

From time to time we may also collect information about your usage of our website (including purchases), as well as information about you from messages you post to the website and e-mails or letters you send to us.

This information will enable us to provide you with access to all parts of our website and to supply the goods, services and/or information you have requested. We will also use and analyse the collected information to administer, support, improve and develop our business.

We may use other companies to provide services on our behalf, such as fulfilling orders, processing payment, packing and delivery, as well as analysing data and carrying out market research. We will only disclose your information to the extent needed to deliver the services required.

We may use your information to contact you for your views on our services, as well as to occasionally notify you about important changes or developments to our site or services. Furthermore, we may also use your information to let you know about our other products and services which may be of interest to you. Depending on your elected means of communication, we may contact you by post, telephone or e-mail. If you decide that you do not want to receive any further communications from us, please let us know by sending an e-mail via the Contact Us page on this site.

Where you have consented to receive such information, we may allow other companies in our group to occasionally contact you about products and services which may be of interest to you. Depending on your elected means of communication, they may contact you by post, telephone or e-mail. If you decide you do not want to receive any further communications from these companies, please let us know by sending an e-mail using the Contact Us page on this site.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information which are automatically set by our website on your computer. They are generally used to remember the choices you make while on the site and are harmless to your computer system.
Unless you have specifically refused to accept cookies when disclosing your details to us, our system will automatically issue one or more cookies to your computer when you log on and use this website. Should you elect to set your computer to not accept cookies, you may not be able to use certain features on this website.

Accessing and Updating

You are entitled to see the information we hold about you and you may request that we make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the Contact Us page on this site. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes to our privacy policy will be added to this website and will immediately supercede any previously posted information.

Contact

All comments, queries and requests relating to our use of your information are welcomed, please use the Contact Us link get in touch.

March 2009